OGarden Reviews 42

Reçu 2 cartons pour 2 bains de soleil
Les cartons pas abîmés.
Au déballage un bain de soleil de cassé et les morceaux sont dans le carton.
J’envoie un message le jour même pour leur indiquer le problème ( avec des photos).
Je reçois un message qu’ils ont noté et qu’il vont me recontacter dans les plus brefs délais…
Depuis rien . J’ai envoyé plein de messages restés sans réponse.
J’essaie de les contacter par tel
20 centimes la minute plus le prix de l’appel. Et bien sûr , l’attente dure dure dure … je raccroche..
Des malhonnêtes, aucune conscience professionnelle,

Requested a refund July 2020 after reaching out about them not honoring shipment and before that had been asking about it since May 2020. Should leave bad reviews and complaints on all platforms for a company that didn't honor it's promise to those who supported it and the company who took over, profiting and growing on the money we pledged that some slaved their sweat and tears for just to witness Ogarden act like nothing happened. It's despicable and they were wrong for sayin go through the card servicer when they knew it was far past the time people could recoup their funds.

Nous avons acheté une cabane de jardin pour notre fille, plus jamais je n'irai sur ce site. Il écrivent bien clairement "expédié en 3 jours", encore fallait-il savoir qu'expédié n'est pas livré !! Et la désagréable collaboratrice au téléphone (appel payant d'ailleurs....) s'est bien empressé de me faire comprendre que si j'étais stupide et ne connaissait pas la différence entre les termes "expédié" et "livré" ce n'était pas de sa faute ! Le tout sur un ton non chaland et peu voir aucun professionnalisme ! Résultats, ma fille n'a pas eu sa maisonnette pour son anniversaire puisqu'il a fallu compter 7 jours de plus pour enfin recevoir le colis.

Mais ça ne s'arrête pas là...

Le livreur arrive, me dit "c'est sur palette, ça ne passera pas la porte"
Jusque là, déçu mais pas étonné, je me dis qu'on pourra la mettre sur le flanc et la faire passer par la porte, mais non. Toutes les planches de la maison ne sont pas du tout tenues, tout est volant emballé par un plastique, résultats, le colis reste sur le trottoir et je dois me débrouiller.

Et pour couronner le tout, je trouve la qualité vraiment pas terrible pour le prix, certaines pièces sont impossible à avoir droite ou à fleur, les clou pour la protection de toit sont en plastique "friable" les rendant très peu solide.

Sans parler des vises non triés nous faisant perdre facilement 20 minutes en début de montage.

Bref, je suis peut-être une exception parmis les clients satisfaits, mais personnellement je déconseille réellement ce site !

I got.9 of.them This produc doesn t have a long life time
They break alle the time . I got 2 brand new and other via friends. They really break all the time. Now i am a specialist to repair them . I got better result with tablets and lights. Don t spend your money for that. Comment are done one a.short live. Parts are expensives. Warranty very short. The Lights stop working by section. Motherboard burn the first left side fast, and then, you have to order (9 on 9) parts. Etc Terrible product. Your investment for natural food, will never be acheive. Buy talblets and light

Lp

Je viens de me procurer un ogarden durant la promotion de noël, j'ai commandé le 2 décembre et j'ai reçu ma commande 6 jours plus tard, je compte l'utiliser pour mon gite.

Le OGarden est un appareil merveilleux ! Pour commencer, je l'ai reçu dans les délais prescrits, bien que la boîte était un peu abîmée, probablement à cause de la livraison, l'appareil était en très bon état. Puis, je n'ai pas eu de difficulté à le monter. Pendant les mois qui ont suivi, le OGarden a été une source de bonheur pour moi et ma famille. Bref, j'ai eu une bonne expérience avec cette machine.

Well, I got to confess that my OGarden has gave me the kind of results I was looking for. It arrived in a bit more than 1 week. I took about 40 mins to assemble it. Works just fine. Quiet. Got started with my plants the same day. It has been 8 months now and I love eating what I grow with it. Being used to gardening I stick with leafy vegetables though. This seems to be the best use for this kind of product. If you go for tomatoes or peppers... well it takes long to get not that much. All my friends think that it looks wonderful and I think the same. Just good experience up until now. Wanted to let you know.

J'ai mon Ogarden smart depuis maintenant plus d'un an. C'est une machine polyvalente, je peux faire pousser beaucoup de sortes de plantes dedans. L'entretien est facile et la mise en terre des semences se fait bien. Aussi, il y a l'arrosage automatique. Bref, bien heureux de mon achat. Quel plaisir de manger ce qu'on fait pousser!

Motor and some light went broke after few weeks. No answer of the company for long time. After several months and many attempts to contact, they had some excuses why it would take some time to return the product. Was never able to return the product. Then heard about company bankruptcy. Now they seem to sell again, but I have a broken product which I turned to trash after 1 year of feedback of the company after MANY attempts!

elle pourrai s'ameliorer en communications j'ai commande un portail le 23/03, le paiement est immediat ,(mais le portail si t'es pas presse sa se passera bien) je les contacts ,deja assez longuement au tel pour me dire qu;il en on pas et peut etre en juin mais pas sur du tout alors un conseil telephonez leurs avant ,je ne commanderai plus chez eux

I work in a school...needless to say very limited budget. We obtain special funding and we bought 2 O'Garden. One is not working and the other works so so. We have contacted the company within a year (warranty). They sent us a manul to fix it ourselves... WHAT??? One does not work at all. Tried to contact the company and no answer. Now no more warranty. 3200$ in the garbage. It's too bad. The students and I really like an interior garden.

Well, I met a girl about 2-3 years ago that bought an OGarden and she showed me the machine in her living room. It looked great, she was satisfied… but later on I heard that she had problems with the bearings and the machine started to make sounds. She got some free spare parts from the company, the problem was quickly fixed… and she kept growing cool things just beside her TV…

Anyway, this got stocked in my mind. I thought to myself that maybe one day I will have one myself too.

Reading here and there, I found that the company had been bought by a new administration and I contacted them directly. Yes, I confirm, the former company got in financial trouble because they had quality problems and the customer service did suffer for a wile because of all this.

About 6 months ago, I wrote to them many times because I had questions and some doubts about the machine and always got some fairly quick and good answers from their customer service. I spoke to Simon and Edwin and they answered my questions very well. They corrected the components that were making problems and what they sell now is the improved version, they told me, without the former bugs the previous machines had.

Understanding their warranty (within one year from purchase date, if there is anything that is a problem with the machine, they send you brand new parts for free and instruct you how to change it with email, pictures, videos or we could get a full refund if not satisfied), I finally jumped in and decided to buy an OGarden myself. The machine came in within 5 days and everything was great. Except the fact that there was a little scratch in the front left door at a place where I could see that the carrier slightly broke the shipping box. Not a big deal, but I did not fully appreciated it. I took a picture, send them to their customer service, got a quick answer from them and I did receive a new door about a week later with email instruction on how to change it. Unscrewed 2 little screws and place it back… worked like a charm.

I’ve been using the machine for about 5 months now. I think this is fantastic! Plants grow very easily and quickly inside the machine and it se beautiful to see all those vegetables growing in their last stage into the wheel. And it is very fun to go get the greens and make a super fresh salad on the spot, knowing it did grow into the kitchen!

Yes, I have to add water into it about 1 time per week and once I wanted to travel for a duration of about 3 weeks and had to ask a neighbor to come and add water. Also, adding a water fertiliser into the water gives the plants a great advantage.

I think I’ve made my fresher salads ever since I have it. The taste is fantastic.

Well, up to now, I give them a 5 star. I’m very satisfied of my experience and I’m glad I bought it. If this changes, I will let you guys know.

I ordered my ogarden in July 2022 on ogardensmart.com . The order was shipped in 4 days and I received it 3 days after by UPS.
When I opened the package one of the side panels had been cracked (probably by the shipper since there was damage on the side of the box).

I contact their support team via the support email that they provide at the order shipment confirmation and one of their support members (called Edwin) takes the case and sends me a new side panel in a matter of days and meanwhile assure me that the ogarden can fonction with a damaged panel until the new one arrives.

Overall great experience and I can recommend their services.

Excellent way to have an indoor garden, it is the best, I recommend these products, now I can grow my own vegetables and herbs

I live Ogarden since I can grow sizeable amount of vegetables. It's easy to maintain and also has a nice design. Perfect and highly recommend ed.

OGarden is the worst company I have ever had to deal with. My equipment came in damaged and I attempted to work with them to fix it for two months. When it still would not work I told them I no longer wanted my machine and to pick it up and credit me. They have lied in their communication to my credit card company, so now both refuse to pay me back, even with solid proof of all of it in our email communications. I am now out $1,253. This company is completely unethical and the equipment is not well made.

bonjour ne pas commandez chez oogarden .j'ai payer la livraison a domicile .je dois allez récupérez dans un colis relais .il se trouve que ce imposant et que j'ai une petite voiture donc impossible de le récupérer .je leur ai envoyer plusieurs mail .je leurs ai téléphoner .injoignable .je suis tomber a la fin sur un message disant qu'ils allez me rappeler .mais pas de nouvelle .je déconseille fortement se site .qui ma débitez de la somme plus la livraison a domicile et quand je veut me faire remboursez .si il me livre pas sa dit que je ne peut pas me retracter !!!

I bought my ogarden in May of 2020. I was told that the unit was not configured correctly and the water tube flooded the computer board the first time I plugged it in. I have to purchase a replacement as it’s now out of warranty yet I have a string of emails with no response pre warranty expiration. I have tried to get a tech to take a look at this and figure out how to fix it but they cannot get parts for it. Spent over 1k and have never been able to use it. Go with a different solution!

I have recently gotten one after wanting it since the Kickstarter period, and I absolutely love it! It takes very little effort to have a large yield. Just a few nice minutes a week.

The build quality is unfortunately cheap, but it works. Once in place it's fine, but to transport it is a huge risk. For the next model i hope there is significantly improvement in building materials.

Still, lots of factors weigh up for that minor annoyance. I can now grow 90 vegetables in less than a square meter and it looks amazing! No pesticides, herbicides, one time plastic or transport.

Also, a bag of 1.000 salad seeds are practically free, and at the grocery store one salad is about USD $3 here in Norway.

If you can get one discounted it will pay for itself in a few months, if you eat lots of vegetables.

Impossible d'avoir une information sur un de leurs produits. J'ai envoyé 2 mails mais aucune réponse.... Il faut appeler un numéro surtaxé à 0.20 cts la minute... C'est un scandale !!! Donc je zappe... Même leur magasin ont des numéros surtaxés....