Ogilvie Homes Reviews 

We purchased our very first family home with Ogilvie, Initially we were sold the dream, new house, big savings with a high spec custom finish.
In realty we received a house that suffered hundreds of snags, a poor quality finish and arguably the worst aftercare in the business.
As many of the reviewers here rightly point out, once Ogilvie have sold you a home, they go out of their way to disrupt the snagging repairs, in the hope you will give up and move on. They become dismissive, accusatory and worst of all indifferent.

The team at "customer service" and i use that term very loosely, will send you lovely emails suggesting dates they can attend to fix issues, only for the repairs never to take place or materialize all the while knowing full and fine well this will never happen and not informing you (the customer) of this, even though this has cost you a day off work etc.

Additionally, we have had numerous repairs in our home, only for the contractors sent, to cause further additional damage to the property, damage that Ogilvie then state is not their issue as it could have been done by the customer?

This leads us to the worst part of Ogilvie after sales support!
Ogilive are extremely aggressive in their approach to anyone who challenges them with an issue.
They use accusatory language, insinuate that any issue with the house could be/is your fault and will challenge any issue raised as "you may have caused the issue yourself, so we wont fix it"

They assume all customers as hostile and once they have your money, they will simply ignore you, dismiss you and even go as far as to out right insinuate that you are lying!

Many of our neighbors have suffered the same fate, most of the neighbors as saddened, annoyed, upset with the team at Ogilvie, some are even withholding reviews in the hope Ogilive will resolve the issues.

However this is simply delaying the inevitable, Ogilive will not resolve your issues, as even the positive reviews here clearly state that many of them never got their snagging issues completed years later.

Overall,
if you want to buy a new house and be met with a poor finish, low quality support/service, lack of due care and attention etc. then by all means purchase an Ogilvie home.

However if you wish to buy a house that comes with good support, great customer service and from companies that listen, trust and respect the people paying them millions of pounds and keeping them in business, then listen to the reviews and buy from an alternative builder.

Ogilvie seem to be trying to find the most efficient way to ruin their reputation, instead of finding the best way to improve sales and increase customer engagment.

Fundamentally a good basic property.
However, there was a woeful lack of storage in the kitchen of this 4 bedroom Colvin.
We are still waiting on some (flooring) snagging issues nearly a year after moving in.
Good thermal efficiency

Design of the house is generally very good. Room size, proportion and flow is good. The utility room could be slightly larger and have a porch over the external door.
There are several really poor design/installation areas namely the extractor over the island height (too low and the glass is a health and safety risk) plus the extractor does not vent externally. Velux windows which are electrically operated remain faulty and do not work at all.
Generally good work however, in areas there are some very poor finishing qualities which definitely do not come up to the crafts built claim in the advertising blurb. Where issues arose, Contractor work completed prior to purchase was of a far better quality when redone after purchase.
Post purchase care has been inconsistent and several serious issues remain unresolved despite following the guidelines to submit every month.
Would I purchase an Ogilvie house again? Very possibly.
I would recommend that legislation is introduced to protect Purchaser rights. An amount should be retained of between 5-10% of the house purchase price to absolutely ensure that any outstanding faults and work is work is completed in full and to the appropriate standards.

My house was like a sauna from moving in to the house in September till May. I was made to feel that it was my problem when the reality was that there was a fault upstairs. I currently owe British Gas over £200 as I was unable to switch my heating off. I also have an outstanding repair to my upstairs banister.

I really like my house however.

This is the third time I've built a new build, and the first time I've bought from Ogilvie. I'll say that the number of issues I've had since I moved in was noticeably lower than it was with two larger nationwide builders I've bought from before (both famous for being terrible, so a low benchmark)

The good - move in date was per the estimate, less issues overall compared to previous experiences. Getting issues resolved was less of a fight than I am used to. It took a while, but it all got sorted. I like the design and layout of the house, its well proportioned for a new build, and makes use of the internal space much better than competing designs from other builders in the neighbourhood.

The bad - the sales process was the same as it always is - sunshine and gumdrops until you put down a deposit, then high pressure to get you to complete (regardless if you can or not) then you get absolutely ghosted. The back garden is the usual mess of underprepared ground and naff all top soil, going to have to extract several tonnes of dross to actually put a sustainable garden in. Finally, getting the pavements and roads finished took an absolute age, but they are now finally done.

Sadly all builders have one thing in common - they promise the world and a great experience, but it often falls flat. I have come to accept that is part of the process of buying a new build in the UK but I will not celebrate or encourage mediocrity.

The fact that you can feel more valued and looked after buying a latte and a cake from a little cafe than you do when you spend hundreds of thousands on a house continues to boggle my brain.

I still like and enjoy my house, but I have to conclude that overall the experience was just okay and its within Ogilvie's power and not mine to improve that perception.

Buying a house is a daunting process but Ogilvie for their part were very helpful and straightforward.
Norma was friendly and guided us through the reservation process and onto the purchase, informing us on extras and what was standard.
Even when the sale of our house hit a few bumps the Ogilvie team worked with us to ensure we got our new house.
Minimal snagging issues and outstanding issues are checked up on and plans put in place.
Very happy with our purchase.

Whilst the sales process is slick, the handover & aftercare is anything but.

From live electrical sockets not fixed to the wall, to kitchen lights not wired up (despite the electrics being 'signed off' by the same electrician who 'forgot' to wire up the lights), to drains blocked with building rubble leading to flooding within the first few days, to laminate floors installed without any skirting beading, to inconsiderate parking by contractors, to the difficulty and time of getting snags to be rectified, the list really does go on and on.

It's been a year since we moved in and I would genuinely give Ogilvie two stars as a home builder to buy from. I would not buy from them again.

We've experienced a really poor service from Ogilvie Homes from start to finish. The sales experience was appalling with extra's not communicated to us, property plans not issued to us and general incompetence from the sales advisor.

The finish on the house has been very poor, especially with the exterior of the property. Some crucial issues and errors that they have refused to correct ; such as thermostat being installed in a bedroom instead of the hallway as per the plans, doors not closing correctly, poor drilling filled by sealant instead of using plaster filler. The biggest of all the issues is that there is a large gap between the house and roof, so big that you can clearly see the timber frame behind and is exposed to the weather elements. Ogilvie has refused to fix this and we are now reviewing our legal options.

Warning: If offered them to do the turfing, do not accept as it is so poor. They have literally turfed on top of the rubble without even rolling. We are having to have this redone at our own expense as it is so poor.

The layout of their homes is good and we are happy with it, but the sales and post sales experience has been poor and the quality of the finish is poor. We wouldn't recommend them.

We bought the property in July 2024, it is now May 25 and the issues have still not been resolved and they don't seem interested to fix them.

The Drovers Gate development features about 10 house designs, each with novel architectural features. This variety gives a pleasing and fresh aesthetic; the national mainstream builders and local planning authorities would be well advised to take note of what can be achieved with some original and innovative thought.
The build quality and trade standards deployed were certainly very good, and snagging was minimal. Construction manager Robert was very personable, and is obviously well versed in building houses and the various practices and technologies utilised.
Finally Sales Manager Michele was excellent. She was thoroughly abreast of the product details, and had an excellent attitude to the customer service offering. Nothing was too much trouble and she was always there to support and facilitate the process.

Our retirement plans, which were 3 years in the making, were to move to Scotland and when we chanced upon the new development at Manor Park, Dunlop, it seemed to offer everything we could wish for.
From our initial site visits and meetings with Scott, (site sales manager), and the site team we were impressed by the organisation of the day-to-day building activities and high standard and quality of work being undertaken.
We decided we would be happy to commit to a purchase and were able to discuss and agree some additional works and extras for our chosen new home.
The house was available for completion at the beginning of August 2024, as planned.
Following our purchase we have been fully supported by Nicky (site manager) and his team, who have dealt with a small number of minor issues in a very professional and timely manner.
We have also been treated with great courtesy and respect by all the site workers as the development continues to a finish. Special thanks to Jim and his team and to Vic for his assistance and advice.
It is now some 6 months since we moved in and it has been a pleasure to deal with the staff from Oglivie Homes who are clearly a very professional and experienced team who undertake their work with pride.
We have also now met all our new neighbours as they continue to move in and feel sure Manor Park with its unique location will prove to be a very special place to live.

We've been working with the Ogilvie Homes team at Hens Nest Road, and it's been a fantastic experience. Ross, Ian, and their crew are exceptional. They're reliable, do a top-notch job maintaining the site, and it's always a pleasure to work alongside everyone there. The site is consistently well-kept and organized. Highly recommend!

From purchasing our property to moving in every member of staff has been fantastic! From Beth guiding us through and keeping us updated with the progress of the building, going over the plans with Ross, to our handover with Ian and the team showing us everything in our new home and how things work! Snagging in our new home has been minor, and Ian has even resolved a few issues for us right away if we have shouted him in the passing! Nothing has been too much trouble. All the guys on site are friendly with minimal disruption and always cleaning as they go! The team at Hens Nest road are doing a fantastic job! Even the dancing is top notch! 👌🏻 Keep smashing it guys! Thanks again for all your help!!

As a first time home buyer, the process with Ogilvie has genuinely been such a positive experience. The team have gone above and beyond my expectations to make sure my family feel comfortable and are happy with the level of construction. Our home is an exceptional standard, and the endless compliments from friends and family makes us so proud we made this step. Thanks to the Ogilvie team for their support, specifically Beth in Sales, Melissa in Customer Care, and Ian and Ross on the Site team. It's so heart warming to see new neighbours moving in constantly. Here's to Hens Nest Road!

From start to finish, our experience with Ogilvie Homes has been nothing short of exceptional. We moved into our new home on Hens Nest Road in September last year, and we felt it was important to share our positive experience to ensure the Ogilvie Homes site and sales teams receive the recognition they truly deserve.

Throughout the entire process, there were very few snags, and any concerns that arose were dealt with swiftly and professionally. The level of communication and support we received and continue to receive even after 6 months has been outstanding, making the transition to our new home smooth and stress-free.

It’s unfortunate that some individuals, who are clearly disgruntled and perhaps unaware of the bigger picture, have chosen to leave negative reviews. They are not only affecting the value of their own investment but also overlooking the high-quality service provided by the Ogilvie Homes team. We wholeheartedly recommend Ogilvie Homes to anyone looking for a reliable and professional homebuilder.

We love living in our home at Manor Park. The whole experience from sales to post move in has been first class. The quality and finish of the property is excellent and any small snagging issues have been dealt with professionally and promptly. We feel very lucky to be part of the comminity here at the Manor Park. Big thanks to Scott, Nicky, Alex and the team at Ogilvie HQ for helping us settle in to our new home.

Our experience of purchasing and living in an Ogilvie home has been brilliant. Scott and Nicky were great through the whole process and nothing was ever too much trouble. The standard was exceptional and we have had hardly any snagging at all! We love the little community here at The Manor Park and so glad to call this home.

We have had a great experience with Ogilvie homes , Scott and Alex are very approachable & nothing is too much trouble for them. Our house was ready on time but due to problems within our chain we were delayed, Ogilvie were very understanding and did what they could to help the situation we were in. We ended up moving in 3 months later than we should have. Our new home has been finished beautifully thanks to Nicky and the team. Having previously owned a Miller home the difference between the two builders is like day and night! I wouldn’t hesitate in recommending Ogilvie homes to friends and family.

Moved into our gorgeous Ogilvie home in December on our given entry date. Fantastic experience from start to finish. We fell in love with our home and the site layout and house types instantly and knew this was a forever home. Having came from a previous new build I knew what to expect with snagging, Beth who was so lovely with us and made the transition as easy as possible considering my solicitor nearly messed it up for us. Ross the site manager and Ian assistant site manager have been so helpful, approachable and accommodating, all the workmen on site are. Neighbours I’ve met are lovely 2 of them coming from my previous builder and equally happy to be part of this development. Thankyou for building our beautiful new home. Angela and Anwar 🥰

Nice looking homes, until you open the door and are hit with the poor finishes. No-one seems to care about fixing things now they have your money. Customer services slow to sort problems out, on site team too busy/understaffed. Speaking to neighbours, it's a common theme in every house and everyone is waiting…
Missives are also a complete nightmare to navigate through.

Terrible contract to work with heatings not working down stairs and a have a 2 month baby who needs to sleep down stairs and there not putting it as an emergency these are the worst people to work with don’t go with these people they don’t care about what u need help with