My order was canceled because nobody was home to take delivery. The item was shipped all the way back from England to Germany without consulting me first. There had been no prior communication about d... Toon meer
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Good points - super speedy delivery and the cabinet is lovely.. it’s only a cheap thing made from particleboard but it does the job beautifully and the colour is gorgeous. Bad point - arrived in an... Toon meer
Bedrijf heeft geantwoord
Great design, well made, easy to follow instructions. Was a bit concerned buying from Germany through UK customs but the process was seamless. Delivered within a week, kept informed along the way and... Toon meer
Bedrijf heeft geantwoord
Shoe cabinet arrived quite quickly, well packaged. Ok Living kept me upto date with progress of package. Comes as flat pack but nice looking cabinet with big sloping shelves that take my husbands size... Toon meer
Bedrijf heeft geantwoord
3,3
Gemiddeld
310 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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No Fixings/Instructions
I have just unpacked the box to my new unit only to find no fixings and no instructions.
It looked like the box had been unpacked previously and re packaged.
I know realise there should have been 2 boxes,not one
Box number one delivered 15/7/25
Really frustrating, why would a company send 1/2 a unit
I was going to leave a 1 star review but changed it to 3 based on the fact that they haven't actually done anything wrong
16 juli 2025
Antwoord van Ok Living
Thank you for bringing this to our attention, and we truly apologize for the inconvenience caused. We understand how frustrating this must be, especially when something is missing. We’ll look into this immediately and ensure you receive the necessary fixings and instructions as soon as possible.
Best regards,
Sabine
Delayed delivery
Delayed delivery. Informed me it would be delayed and they would update me which they didn't.
Not great customer service
9 juli 2025
Antwoord van Ok Living
We sincerely apologize for the delay and the lack of updates. This is not the experience we strive to provide, and we understand your frustration. We'll work on improving our communication moving forward.
Best regards,
Jonas
Unique products and easy process
A great selection of unique furniture that was easily to mix and match online. Easy process and prompt well packaged delivery.
Very happy.
8 juli 2025
Antwoord van Ok Living
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our furniture selection and delivery. We're always here if you need anything else!
Best regards,
Lisa
Antwoord van Ok Living
Thank you for your feedback! We’re so glad to hear that you’re happy with the product and that assembly was easy.
Best regards,
Sabine
The open corner wall unit is perfect…
The open corner wall unit is perfect for my kitchen. Great delivery on time.
7 juli 2025
Antwoord van Ok Living
Thank you for your wonderful review! We're so happy to hear that the corner wall unit is perfect for your kitchen and that the delivery was on time.
Best regards,
Jonas
Waited for delivery which there were damaged parts
Waited for delivery which there were two parts to the delivery.
First delivery came and packaging was opened and luckily no damage.
Second delivery came which the packaging was damaged and so was the second part of the order,still not received the second part of the delivery so will have to wait and see.
24 juni 2025
Antwoord van Ok Living
We sincerely apologize for the inconvenience you've experienced with your delivery. We understand how frustrating it must be to deal with damaged packaging and missing items. We're looking into this issue and will ensure that the second part of your order reaches you as soon as possible.
Best regards,
Sabine
Fast delivery and no damage whatsoever
Fast delivery and no damage whatsoever. The item was packed well. Good sturdy product
26 juni 2025
Antwoord van Ok Living
Thank you for your great feedback! We're so glad to hear that the delivery was fast, the packaging was secure, and you're happy with the product's quality.
Best regards,
Lisa
Excellent high quality products and…
Excellent high quality products and faultless level of service from order to delivery
24 juni 2025
Appalling customer service
Order placed on 4th June for a single cupboard. It was delivered in two parcels. The second parcel was delivered on 17th. On 10th and 12th I got an email informing me there was a delay, no explanation, both stated I'd get further updates after 48hrs. I did not receive an update after the 12. I emailed OK Living on 16th, the reply on the 16th (ie 12 days after placing the order) advised it normally takes 3 to 10 days!! They also stated that they had no 'influence' over logistics. Really?? How about changingto a reliable logistis company??!!
5 juni 2025
Clean, modern and easy to assemble.
We had a full room of storage from a desk, to shoe racks and everything in between in the last 3 weeks, great quality, easy to assemble and the pack really well. Delivery was quick and easy. My office/dressing room is all done and it looks clean and modern.
9 juni 2025
Extremely Disappointed
Extremely Disappointed – Still No Delivery After 3 Days Late
I placed an order for a chest of drawers and was given a delivery date that has now passed by three days. I still haven’t received my item, and I have no idea where it is. What’s even more frustrating is the complete lack of communication — no updates, and no effort to keep me informed. I’ve reached out but haven’t received any clear answers.
This experience has been incredibly disappointing, and I would not recommend this company based on how they handle deliveries and customer service. I expected better reliability and transparency.
9 juni 2025
Extremely happy with my order
Extremely happy with my order! Came on time with no delays, no missing parts and everything was in order.
The wardrobe i got is exactly as it shows in the image, if not better. Really happy with the service and the product!!
Was skeptical because i’d never heard of this website before, but i trusted the reviews and happy i did!
3 juni 2025
Antwoord van Ok Living
So great to hear that everything went smoothly and you're so happy with your wardrobe – even better than expected! Thank you for trusting us and for your kind words.
Best regards, Sabine
Great design
Great design, well made, easy to follow instructions. Was a bit concerned buying from Germany through UK customs but the process was seamless. Delivered within a week, kept informed along the way and delivered by our trusted Parcelforce guy not some dodgy dude in a battered white van hurrying to the next stop. Overall very impressed.
30 mei 2025
Antwoord van Ok Living
I’m so glad to hear everything went smoothly and that you’re happy with the design, quality, and delivery process! Thank you for your trust and detailed feedback – it means a lot to us.
Best regards, Sabine
Great quality product
Great quality product
Really good price well packaged and good communication
30 mei 2025
Antwoord van Ok Living
So lovely to hear that you’re happy with the quality, price, and service! Thanks so much for your kind feedback.
Best regards, Sabine
Antwoord van Ok Living
Great to hear that you’re happy with the quality and that the assembly was easy! Thanks for your feedback.
Best regards, Sabine
Drawers are so small even size 6 don’t…
Drawers are so small even size 6 don’t go inside… is like more for children shoes
5 mei 2025
Order
Really lovely kitchen cupboard.
Fast delivery. Will definitely purchase again from ok-living.
Thank you - 5*****
2 mei 2025
#DO NOT ORDER FROM THIS SCAMMING…
#DO NOT ORDER FROM THIS SCAMMING COMPANY# would leave zero stars if I could. Do not order from this company there delivery dates they put are untrue they just put that to make you order then you will recive a email stating your delivery has been delayed they will get back to you in 48 hours! Ther isn't a telephone number to speak to anyone in UK even though they advise 'OK living uk' it's a scam just to make you order steer clear from this company I am going to be reporting them to trading standards. I am going to have a very upset child on Tuesday as what I orded was her birthday presents and it's not going to arrive on time so please belive me when I say DO NOT ORDER FROM 'OK LIVING UK' they just draw you in with their delivery dates and don't fulfil them joke of a company
9 mei 2025
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