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2,2
8 reviews
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Deludente sotto tutti i punti di vista.
Per la mia esperienza sconsiglio vivamente.
Il 19 gennaio c.a. hanno preso in carico le mie lamentele riguardanti il loro partner premium Tecnicom di Trento, che non risponde del proprio comportamento.
Dopo 31 giorni sono sempre in attesa di un loro qualsivoglia seguito confermando il disinteresse totale per il cliente servito, alla pari dei loro partner premium
Esperienza deludente con oknoplast. Nessuna assistenza post vendita.
Ho acquistato infissi Oknoplast fidandomi della reputazione dell'azienda e delle promesse fatte al momento dell'acquisto, ma purtroppo la mia esperienza è stata estremamente negativa. Dopo poco tempo dall'acquisto, ho riscontrato rottura delle ferramenta , che a tutt'oggi, mi impediscono l'apertura di un'anta delle porte finestre , compromettendo la funzionalità degli infissi. Inoltre si sono formate delle inspiegabili filature nei vetri , senza alcuna causa apparente, credo personalmente che siano stati usati prodotti non di prima come annunciato
al momento della vendita. Ho prontamente contattato l'azienda più volte via mail per segnalare i problemi e richiedere un intervento in garanzia ma non ho ricevuto alcuna risposta e ne assistenza. Anzi a dire il vero, come risposte ne ho avute almeno due che mi garantivano un immediato intervento, cosa che ovviamente non è avvenuto. Se possibile dopo un mio ulteriore reclamo, le mie email sono rimaste completamente inevase. È inaccettabile che un marchio di questo livello abbandoni il cliente dopo l'acquisto , ignorando completamente le problematiche segnalate. Mi auguro che questa recensione, possa evitare ad altri lo stesso errore. Un investimento importante, merita affidabilità e un servizio clienti all'altezza, che in questo caso purtroppo sono mancati del tutto.
Quality of workmanship is awful along with customer service, they can talk the talk so I paid top dollar thinking I was getting quality work (paid designer price got a shein product) don't go near them !!!!!
Antwoord van Oknoplast
Dear Customers and Business Partners,
In the interests of transparent communication and the highest standards of service, we would like to officially inform you that, as of 2023, MBC Project is no longer an authorised Oknoplast Business Partner in Ireland.
We would like to inform you that our current Business Partner in Ireland is Irlpol Ltd (Mario Windows).
The Irlpol Ltd team is fully prepared to continue distributing our products. Importantly, the company has declared its readiness to provide support and assistance to customers who require help in connection with the previous distributor’s activities.
If I could give them no stars I would. This company are a disaster to work with. We were promised so much but their windows and doors are terrible quality. The wind blows through the door and whistles through the house. They attempted to fix this about 10 times and still the problem is the same. Stay as far away from this company as you can.
I have had them for 7 years - Brilliant..triple glazed turn and tilt..and integral fly screens.Very secure shoot bolts ..cant oraise tbem highly enough.
I had absolutely no problems at all...happy to speak to anybidy about them.
Avoid at all cost this company would not refund a deposit after increasing the cost of the quotation substantially after the contract was signed.
Absolutely no response or anyway of contacting them no answer to phone calls or emails.
We went with Oknoplast as we didn't want the I told you so of Munster Joinery.
Oknoplast have the worst customer service ever.
We have our windows a year next month and simple snags are not complete.
Such a shame as the windows are good but because of the customer care we WOULD NOT recommend them
Absolutely horrendous customer service. We've paid in full since before Christmas 2022 and the job is still not complete. No response to calls, messages or emails. AVOID AT ALL COSTS!
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