Okoaskin Reviews 

7
TrustScore 2.5 uit 5

2,7

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Contactgegevens

2,7

Slecht

TrustScore 2.5 uit 5

7 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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2,7

Alle reviews

(7)

7 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

I ordered OKOA’s Dual Action Lifting…

I ordered OKOA’s Dual Action Lifting Cream, after trying other products that didn't work for me, and I had high hopes. My skin has a moderate loss of firmness and OKOA’s ads for a risk-free purchase would give me the chance to try something new. I was immediately disappointed not to see the “immediate lift” which is one of their main selling points, but decided to keep using it to see if something might change. After a few weeks, it became obvious to me that it just wasn't working. I cancelled my subscription, then contacted OKOA, to let them know that I was dissatisfied with the product and would like a refund. They gave me two options; I could keep the product and recieve a 50% refund, or pay $7.00 to return the product. Why anyone would want to keep a nearly empty container of a product that doesn't work, to get 50% of their money back, is beyond me. And paying $7.00 to return a nearly empty container to OKOA is just as absurd. Either way, this is not the “no risk” purchase that OKOA claims it is. They basically punish the customer for buying a product that fails to deliver as advertised. I would not recommend buying products from OKOA.

20 mei 2026
Review zonder uitnodiging
Logo Okoaskin

Antwoord van Okoaskin

Thank you for taking the time to share your experience with us.
We're sorry to hear that the Dual Action Lifting Cream didn't meet your expectations. We understand how frustrating it is to invest time in a new skincare product, especially when you were hoping to see the lifting effects highlighted in our messaging.

We also understand your frustration with our refund process. Our intention is to offer flexible options that work for different customers, but we can see that, in your case, neither option felt like the risk-free experience you expected. We apologize for that.

Your feedback is important to us, and we'll be sure to share it with the relevant teams as we continue to review and improve both our products and the overall customer experience.

Thank you again for giving OKOA a try and for taking the time to share your perspective.

Beoordeeld met 2 van de 5 sterren

NO VISIBLE change from using this product for over a month

I ordered Okoa Order #15085 9 Apr 2026 described as "dual action lifting cream -- Immediate lift, visible results; Long-term transformation; Botox effect", none of which did I experience. The product is odd, feeling a slight constriction on my face but NO VISIBLE change and I needed to add a fair amount of moisturizer to be comfortable. I used it from the beginning of May until now, 13 June. It certainly wasn't helpful. I don't recommend.

9 juni 2026
Review zonder uitnodiging
Logo Okoaskin

Antwoord van Okoaskin

Thank you for sharing your feedback, and we're sorry to hear that the Dual Action Lifting Cream didn't provide the results you were hoping for.

We understand how disappointing that can be, especially after using the product consistently. While many customers experience positive results, every skin type is different, and individual responses can vary. We appreciate you giving the product a fair trial and sharing your experience with us.

Thank you again for your honest feedback. We'll be sure to pass it along to our product team.

Beoordeeld met 5 van de 5 sterren

Great product, definitely worth trying

The dual action lifting cream really works. It HAS to be applied over moisturizer though, or it will leave a film.
I can't say enough about this product! It erases fine lines. Doesn't do a lot for deep wrinkles or sagging though. I'm on my 3rd month and can see my fine lines improving without it on.
Don't know why others had a bad experience. Their customer service is great too, they got back to me with 1 day.
Also I am a real customer, they haven't paid me. I wrote this review so others would think about trying it because it has really helped me put my best face forward.

7 mei 2026
Review zonder uitnodiging
Logo Okoaskin

Antwoord van Okoaskin

Thank you so much for taking the time to share your experience - we appreciate your thoughtful feedback 💙

We’re so glad to hear that you’re seeing real improvements and that the product has been helping you feel your best. Your note about applying it over moisturizer is especially helpful, and we know it will benefit others as well.

It means a lot that you chose to share your honest experience, and we’re really grateful to have you as part of our community.

Beoordeeld met 1 van de 5 sterren

Do not purchase

This is a continuation of a previous review. I still haven’t received a reply for my return. I have received a cancellation. Julie is supposedly working on why I haven’t received a response to me return. I have no hope at this point.
Terrible customer service. Awful product with 2 endocrine disrupter in it. Do not purchase from this company.

23 april 2026
Review zonder uitnodiging
Logo Okoaskin

Antwoord van Okoaskin

Thank you for following up, and I’m really sorry to hear how frustrating this experience has been - that’s definitely not what we want for our customers.

I can confirm that your subscription has been canceled, and there’s no need to return the product - you’re welcome to keep it.

I’m also following up internally to understand why there was a delay in responding to your return request, as this isn’t the level of service we aim to provide.

We truly appreciate your feedback, and I’m sorry again that your experience hasn’t met expectations.

Beoordeeld met 1 van de 5 sterren

Customer service sucks

Customer service sucks. I canceled my subscription online but they require a phone call which I couldn’t take because I screen my calls and when I’m working I can’t take personal calls. I chatted with them and I’ve received multiple emails trying to convince me to keep my subscription but I just want to cancel. I already said I didn’t see any difference why would I continue to use something that doesn’t do anything for me. I’ve been using it over a month twice a day and no difference.

14 april 2026
Review zonder uitnodiging
Logo Okoaskin

Antwoord van Okoaskin

We understand how frustrating it is to go through multiple steps just to cancel, especially when you’ve already made your decision. We’re currently working on improving our system to make cancellations much simpler and not require additional steps like phone calls.

Regarding your subscription and refund, if this has not yet been fully resolved, please reach out to our support team again at hello@okoaskin.com, and we will make sure your case is handled as quickly as possible.

Thank you for your feedback—it truly helps us improve.

Beoordeeld met 1 van de 5 sterren

If I could give no stars or negative…

If I could give no stars or negative stars I would.

I signed up for the wrinkle cream subscription and received my 1st bottle and it did nothing except leave a white film on my face that I didn’t see until people would point it out to me. This happened 3 separate times and it did nothing for my wrinkles. So I went into the site to cancel and a pop up message comes up saying they want more info for why I’m cancelling and say someone will call me within 24 hrs. I called them and each time it says there’s no one to take the call. I left a message. I emailed them 3 times. I finally got a text from them and told them what was happening and the response was to use the link sent to cancel which send you right back to the same place and the same message that they will call you. When someone finally responded to my email it was also the same message to follow the link and now after two weeks, 6 emails, 4 text conversations, 3 phone calls the subscription is still active and I have to escalate it to the credit card company. I’m livid. This company is a total scam company. Product doesn’t work. Links don’t work. Customer service is a joke.

DO NOT BUY ANYTHING FROM THEM.

26 februari 2026
Review zonder uitnodiging
Logo Okoaskin

Antwoord van Okoaskin

I’m really sorry to hear about your experience - this is not the experience we want anyone to have, and I completely understand your frustration.

Regarding the white film, we recommend applying a moisturizer beforehand, as this can help the product absorb more evenly and prevent any visible residue. That said, we appreciate your feedback and understand how frustrating that experience must have been.

More importantly, we sincerely apologize for the difficulty you encountered while trying to cancel your subscription. This should be a simple and smooth process, and we’re actively working on improving it.

Unfortunately, we’re not able to reach out to you directly from this platform. If your subscription has not yet been canceled, please contact us at hello@okoaskin.com, and we will make sure this is resolved for you as quickly as possible.

Thank you for bringing this to our attention, and again, I’m very sorry for the inconvenience caused.

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