1.6/0.1 Gbps service - been smooth, getting around 1.7/0.1Gbps. Very reliable. Fair pricing. Customer service is friendly and helpful. At first they were responding very quickly, but as time went... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
After nearly a year with Brillband who promised static IPs and port forwarding and delivered nothing, I have been migrated to Olilo. Few days later asked if there's a possibility for static IP (or at... Toon meer
Bedrijf heeft geantwoord
Friendly, professional and considerate customer service that made the transition over from my previous ISP a breeze. Had a few billing issues and they were resolved extremely quickly. Aydan and L... Toon meer
Bedrijf heeft geantwoord
Very quick to respond to queries Reasonable pricing for the more enthusiast/prosumer ISP Clear pricing structure - no nonsense large new customer discount Migration via OTS went smoothly Pr... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Olilo – internet without the bs. ⚡ We’re Olilo, a broadband & mobile provider for the UK & Ireland — built by geeks, for geeks. No contracts (unless you really want one) ✍️ No hidden fees No sneaky price hikes Just: MultiGig broadband that flies ⚡ Instant eSIMs — no plastic, no waiting 📲 Transparent pricing down to the penny 💸 Online-only support that actually helps 💬 We’re here to make the internet suck less — with proper speeds, nerdy perks, and zero faff. Try us. Rate us. Roast us. We’re listening. 👂
Contactgegevens
Verenigd Koninkrijk
- connect@olilo.co.uk
- olilo.co.uk
4,7
Uitstekend
135 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Not just Broadband, it’s a Community
I’ve been part of this company’s community for a while, and recently decided to take the plunge and switch my broadband from BT over to them — and I honestly couldn’t recommend them more.
If I could give more than five stars, I would.
Aydan and the team are fantastic. The community is welcoming, supportive, and genuinely helpful. Having worked in the broadband industry myself before changing careers, it’s refreshing to see something truly innovative, well-priced, and customer-focused enter the market.
I recommend them to all my friends and family, and to anyone even considering switching broadband or mobile — especially now they offer SIMs too.
I genuinely can’t understand the one-star reviews. My experience, and that of many others I know, has been nothing short of excellent from day one.
2 april 2026
Review zonder uitnodiging
Antwoord van Olilo
Thank you so much for this incredible review - it really means the world to us, especially coming from someone with industry experience. Knowing that you can see the difference we're trying to make is hugely motivating for the whole team.
Thank you for the shout out! LOOK MUM I MADE IT!
We're so glad you made the switch from BT and that it's been a great experience from day one. And thanks for spreading the word to friends and family - that kind of personal recommendation is honestly the best compliment we can get.
Here's to plenty more ahead - and if you ever need anything, you know where to find us!
- Aydan
Super responsive service
Super responsive at sorting post sign up technical issue and then a billing issue. When I joined my checks did not indicate I would need a new ONT as was on 2gb with previous provider but upon install it was found I would actually need a better ONT. I used the discord and had a response within minutes and an appointment was booked and all fixed within a few days. On my first bill it had a charge for install but this was incorrect. Again a simple no hassle message on the discord and was fixed in no time. You join a company like this and pay a little more than the big ones for the customer service. This sort of service is what makes them different. That and awesome speeds. If they keep up this level of 1:1 service as they grow you should not hesitate to join,
12 maart 2026
Review zonder uitnodiging
Antwoord van Olilo
Really appreciate you taking the time to leave this, thank you.
Glad the team was able to jump on both the technical and billing side quickly and get everything sorted without any hassle. Things like the ONT upgrade can sometimes come up during install, so it’s good to hear that was handled smoothly and kept moving.
We put a lot into making sure support stays responsive and personal, so it means a lot to hear that’s coming through. And really appreciate the shout on the speeds too.
Thanks for being with us and for the kind words - it means a lot 🙌
- Aydan
Great ISP that cares
Great ISP that cares about their customers and the technical side of things. Had to contact support once for a minor issue and received an answer within minutes and it was resolved straight away.
2 april 2026
Review zonder uitnodiging
Antwoord van Olilo
Really appreciate this, thank you.
Glad the support team was able to get that sorted quickly - that’s exactly how it should be. We put a big focus on both the technical side and actually being there when people need help.
Thanks for choosing Olilo and for the kind words 🙌
- Aydan
Absolutely fantastic ISP
Absolutely fantastic ISP, a breath of fresh air to speak with people who know what they are doing.
Seamless service and their switch to DHCP was painless.
They've been very quick to answer all my questions in detail in discord, no matter how technical.
2 april 2026
Review zonder uitnodiging
Antwoord van Olilo
Really appreciate this, thank you.
Glad the switch to DHCP was smooth and that everything’s been running seamlessly since. We try to make sure the team can handle the more technical questions properly, so it’s great to hear that’s coming through.
Thanks for being with us and for the kind words - it means a lot 🙌
- Aydan
Excellent
I swapped from Vodafone nearly a year ago, due to high ping and latency on their network. The move to Olilo was seamless, went without a hitch and the team were on hand for any support. My latency is now around 5-8ms compared to 20-30ms before.
Whenever I have had any questions, they have always been answered promptly either email or Discord. Literally can't fault them at all.
2 april 2026
Review zonder uitnodiging
Antwoord van Olilo
Really appreciate you taking the time to share this, thank you.
Glad the switch was smooth and that you’re seeing a big improvement in latency - that’s exactly the kind of difference we aim to deliver. Great to hear support’s been quick to help whenever you’ve needed it as well.
Thanks for being with us and for the kind words 🙌
- Aydan
Great service for gamers and people who…
Great service for gamers and people who just want a broadband service without any back end limitations. The way the internet should be !
2 april 2026
Review zonder uitnodiging
Antwoord van Olilo
Really appreciate this, thank you.
That’s exactly the idea - a clean, reliable connection without unnecessary restrictions, whether you’re gaming or just using it day to day.
Glad it’s hitting the mark for you, and thanks for being part of it 🙌
- Aydan
From start this company has been great
From start this company has been great. Sign up was easy and transfer from my previous provider was only a few days. I get symmetrical 2.3 gig with no down time
1 januari 2026
Review zonder uitnodiging
Antwoord van Olilo
Really appreciate you sharing this, thank you.
Great to hear the signup and transfer went smoothly - we try to keep that as painless as possible. And 2.3 gig symmetrical with no downtime is exactly the kind of experience we’re aiming to deliver. One day faster when the flood gates open. Looking at you CityFibre 👀
Thanks for trusting us with your connection and for the kind words 🙌
- Aydan
Top dollar service from this company
Top dollar service from this company.
Low ping and full speeds round the clock...
Support is prob the best you'll come across✅
2 april 2026
Review zonder uitnodiging
Antwoord van Olilo
Appreciate this a lot, thank you.
Glad the connection’s been running clean with low ping and consistent speeds - that’s exactly what we’re aiming for. And really nice to hear support’s standing out too, we take a lot of pride in that.
Thanks for being with us and for the kind words 🙌
- Aydan
Brilliant switch from Aquiss to Olilo
Brilliant switch from Aquiss to Olilo. All the suddenly the awful packet loss from Aquiss has disappear after migration completed.
Brilliant support from Olilo via discords.
You won't regret it. Wish I could have join this isp from the first place in January. But lucky me Martin from Aquiss has released me from contract so I moved to Olilo. No regrets.
2 april 2026
Review zonder uitnodiging
Antwoord van Olilo
Really appreciate this, thank you.
Great to hear the packet loss has cleared up and things are running how they should now - that’s exactly the experience we want everyone to have.
We’re glad the migration went smoothly and that the Discord support’s been helpful too. And honestly, glad you managed to get sorted and over to us in the end.
Appreciate you choosing Olilo and the kind words - it means a lot 🙌
- Aydan
Onboarding with Olilo was very easy and…
Onboarding with Olilo was very easy and their team helped with getting the right OpenReach service. They worked around my schedule and the service was ready to use as soon as the engineer finished their install.
2 februari 2026
Review zonder uitnodiging
Antwoord van Olilo
Hi there,
Thanks for sharing! Really glad the onboarding was smooooooth
It’s great to hear everything was ready to go as soon as the engineer finished - that’s exactly the seamless experience we aim for!
- Olilo
Olilo - Literally Broadband without the BS
In my eyes, Olilo know what they are doing - as they state, it's broadband without the BS which is a statement I can literally get along with! Staff are super friendly and they are there to answer any questions you may have. The community is an amazing place to get support with so many different things. It doesn't matter what level of "Geek" you may see yourself as, because the community and staff will always be willing to help you learn! From personal experience, my ONT (Optical Network Terminal) decided to just stop working 8 days after the install, and Aydan managed to get Cityfibre back out the next day to replace the ONT and get me back online - I don't think I would get that level of response anywhere else mind you! Communication is clear and I think it's certain to say that I have found THE internet service provider that blows the competition straight out the window!
20 maart 2026
Review zonder uitnodiging
Antwoord van Olilo
Hi there,
Wow - thanks so much for this! Really glad to hear you’re loving the “broadband without the BS” approach 😄
It’s awesome that the community and support have been helpful no matter your level of geekery - that’s exactly what we’re aiming for. And yep, getting your ONT sorted quickly is the kind of thing we take pride in, so we’re happy it made a difference.
Hearing that we’ve blown the competition out of the water? That’s the ultimate compliment. Thanks again for the support and for being part of the Olilo community!
- Olilo
Olilo is hands down the best ISP I’ve…
Olilo is hands down the best ISP I’ve ever used. Pings as low as 3ms, consistently fast speeds, and honestly, the biggest “problem” is that nothing ever goes wrong. It’s so reliable it actually gets a bit… boring. Imagine that. 😄
The community is fantastic, and the support on Discord is top-tier. I mean, how many ISPs let you casually chat with the owners?
Absolutely love it.
20 maart 2026
Review zonder uitnodiging
Antwoord van Olilo
Hi there,
This might be the first time we’ve been called too reliable… we’ll take that 😄
Seriously though, really appreciate the kind words - it’s great to hear you’re enjoying the low latency and consistent speeds. That’s exactly what we aim for.
Also glad you’re enjoying the community and Discord - being accessible and actually talking to customers is a big part of what we’re about.
Thanks again for the support, we genuinely appreciate it 💙
- Olilo
Great ISP
Customer since May 2025.
Service has been faultless, very impressed with cityfibre since it became available at my address.
Pros/cons of a small ISP are all pros and no cons from my pov.
31 mei 2025
Review zonder uitnodiging
Antwoord van Olilo
Hi there,
Really appreciate this - and thanks for being with us since May 2025!
Great to hear the service has been faultless, and that you’re enjoying the CityFibre connection as well. We like to think being a smaller ISP lets us do things a bit better (and we’re glad that’s coming across!).
Thanks again for the support - it means a lot.
- Olilo
Big respect for the transparency
Clear, honest, and genuinely customer-focused. Everything has been explained properly without confusion, which makes a real difference.
I’ve been with them since May 2025, so nearly 10 months now, and this level of transparency has been consistent the whole time.
Big respect for the way they handle things 👏
20 maart 2026
Review zonder uitnodiging
Antwoord van Olilo
Hi there,
Big respect right back at you - really appreciate you taking the time to share this.
Transparency is something we take seriously, so it’s great to hear that’s been consistent for you over the past 10 months. Keeping things clear and straightforward is exactly how we think it should be.
Thanks again for sticking with us and for the kind words - it genuinely means a lot.
- Olilo
Smooth and Excellent Service
Everything has been smooth and as expected for the first couple of months, they even backdated a black friday discount for me after I had already ordered which I was chuffed with. Very responsive to queries and questions, would recommend to anyone
20 maart 2026
Review zonder uitnodiging
Antwoord van Olilo
Hi there,
Really appreciate the kind words - glad everything’s been smooth so far!
We’re always happy to help where we can (especially when it comes to getting you a better deal 😄), and it’s great to hear the team’s been responsive when you’ve needed us.
Thanks for the recommendation - it genuinely means a lot.
- Olilo
Avoid at all costs
Avoid at all costs! This “company” is ran by a bunch of wannabe kids.
They have no knowledge of the law and expect their made up “terms and conditions” to over ride this. Not worth the paper it’s written on.
Please do not give these jokers any of your money. Just go with a reputable company instead. Claim has been put in with the ombudsman.
Since writing this review, my child has had a series of threatening messages from this company, asking me to remove this review.
This review will NOT be removed as it is a true reflection of the experience I received from this company.
20 maart 2026
Review zonder uitnodiging
Antwoord van Olilo
Thank you for your review.
We’re sorry to hear you feel this way, and we’d like to provide some clarification for anyone reading. For UK services sales, the 14-day cooling-off period begins from the point the order is placed (when the contract is agreed), not from the installation date of the service. In this case, the order was placed more than 14 days prior to installation, meaning the cancellation period had already expired before the service went live.
We have already discussed this with you directly and, despite this, have still attempted to offer reasonable options to help resolve the situation.
We appreciate that you’ve chosen to escalate the matter and we will of course cooperate fully with any review. We are confident that our processes and terms are compliant with the relevant regulations.
Should you wish to continue the conversation in a constructive way, our team remains available to assist.
- Olilo
Internet without the bs is exactly the…
Internet without the bs is exactly the way to explain this company.
Customer service (Ayden and Liam are who I spoke to) is exceptional! Very friendly, hugely helpful and always put the customer first.
My install via CityFibre went without a hitch and my speeds are rock solid, even slightly higher than the 2.3gbps advertised (2.4 down and 2.5 up).
If you’re tired of the bs from Virgin, Sky or any other provider, it’s time to sign up for Olilo!
19 maart 2026
Review zonder uitnodiging
Antwoord van Olilo
Thank you so much for this lovely review! It was a pleasure speaking with you, and I'm really glad Liam and I were able to help. Great to hear the CityFibre install went smoothly and that you're seeing speeds even above the 2.3Gbps - that's brilliant!
Welcome to Olilo, and if you ever need anything, don't hesitate to get in touch. We're always here!
- Aydan
P.S. I will invoice you the extra speed over 2.3 ;)
Does what it says on the tin!!
Does what it says on the tin.
I just wanted something that works without CGNAT and IPV6. The only thing that is a pain is the Asymetric OR side of things limiting my upload to 110meg as that is all that is available.
I had issues to start with but turned out to be my router as proven with my old router to work without issues.
Response is ideal given with Ayden being pretty much on the ball, the other solutions where companies grow to quick and don't deliver on reported faults and changes made without notification or update despite a reaonable start!
Let's hope this doesn't happen here too.
12 maart 2026
Review zonder uitnodiging
Antwoord van Olilo
Hey - thanks for the review, really appreciate you taking the time to write it :)
Glad to hear the service is doing what you needed it to do. That’s exactly the kind of setup we’re trying to provide for people who actually care about how their connection works.
Yeah unfortunately the 110 Mbps upload limit is an Openreach product limitation on that tier, rather than something we control directly. If symmetric ever becomes available on your line in the future, we’ll definitely be pushing it out.
And don’t worry, keeping things responsive and transparent is something we care a lot about. We’d rather grow steadily and do things properly than grow fast and let service quality slip.
If you ever need anything, you know where we are!
- Aydan
they blame everyone but themselves it's…
they blame everyone but themselves it's your old isp, its your router, its your cables... it cant possibly be their beloved (resold) network. their customer base are hardcore fanboys who will tell you the same even though it can be proven that the issues are network related. oh and when the problem is identified and eventually resolved do you think they apologise? not a chance you'd get better customer care from a big brand isp and thats saying something
1 januari 2026
Review zonder uitnodiging
Antwoord van Olilo
Hey Simon,
Sorry to hear you feel that way - that’s definitely not the experience we aim to give anyone.
I’ve had a look through our tickets and monitoring and I can’t seem to find any previous support requests or reports from "Simon" about issues on the service. If something has been going wrong, we’d genuinely want the chance to investigate it properly rather than leave you stuck with a bad experience.
We absolutely don’t assume problems are on a customer’s side - sometimes they are, sometimes they aren’t. When issues do turn out to be on the network, we fix them and take responsibility for it. Running our own core network means we can usually see and resolve faults pretty quickly when they’re reported.
Just to clarify one point as well - Olilo isn’t a "resold network." While the physical fibre (like Openreach or CityFibre) provides the last-mile connection to the property, the service itself runs across our own core network and infrastructure. That means routing, IP addressing, monitoring, and support are all handled directly by us.
If you’re happy to, drop us a message at support@olilo.co.uk so we can take a proper look at what happened. Even if the issue is already resolved, we’d still like to understand it and make sure everything is working as it should.
- Aydan
Fast support and reliable service at a reasonable price
Very quick to respond to queries
Reasonable pricing for the more enthusiast/prosumer ISP
Clear pricing structure - no nonsense large new customer discount
Migration via OTS went smoothly
Price reduction to already agreed contract prices? A welcomed change compared to most!
Can't complain so far, which is rare for ISPs these days.
Interesting to see the consumer side roll out so I can start recommending friends to move over to it from the mainstream ISPs as they don't need the big features.
4 februari 2026
Review zonder uitnodiging
Antwoord van Olilo
Thank you so much for taking the time to leave such a detailed review - it's really appreciated!
We're glad the migration went smoothly and that you're finding our pricing straightforward and fair. Transparency is something we take seriously, so it's great to hear that's coming through.
Great news - our consumer side is actually already live! We don't have routers available just yet, but that's something we're working on. In the meantime, feel free to start pointing your friends our way!
If there's ever anything we can help with, don't hesitate to reach out.
- Aydan
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.