Olio Reviews 

2.596
•
TrustScore 4 uit 5

4,1

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Beoordeeld met 5 van de 5 sterren

I have now passed on about 5 lots of food and non food items. The procedure was easy and the people who collected them were polite and turned up approximately when they said they would. In the past I... Toon meer

Beoordeeld met 1 van de 5 sterren

account suspended without any ability to appeal due to not having any photo ID, typical out of touch middle class who cannot fathom their are people without valid photo ID in the world. I needed less... Toon meer

Beoordeeld met 5 van de 5 sterren

Olio is very easy to navigate and a valuable part of my everyday life and makes me feel like I'm doing something positive. Whether it's saving food or or giving away unwanted items, with the possibili... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

It is very easy to post an item on Olio. Receiving and sending messages is simple. Had a very good experience with this site, and it's great that others can use what I no longer need. I haven't collec... Toon meer

Bedrijfsgegevens

Geschreven door het bedrijf

Welcome! Olio connects neighbours and local shops so surplus food & other household items can be shared. Featured by the BBC, Wired, TimeOut


Contactgegevens

  • Haslemere Road 30E, N8 9RB, London, Verenigd Koninkrijk

  • olioex.com

4,1

Goed

TrustScore 4 uit 5

3K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 90% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

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4,1

Alle reviews

(2.596)

156 reviews in de afgelopen 12 maanden

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Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 3 van de 5 sterren

Unreliable

Alot of the people gifting items are unreliable and others are just trying to get rid of tat that should go to the skip.

20 november 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

⭐️⭐️⭐️⭐️⭐️ Fantastic App for Community, Food Sharing & Reducing Waste

Olio has helped me connect with my neighbours while saving and sharing food that would otherwise go to waste. I’d encourage anyone to sign up — it’s incredibly easy to use, and you can list all sorts of items. There are free items like food, books, and household bits, as well as paid items such as clothes, toys, gaming devices, and much more.

The “Save Me” collections allow you to keep as much as you like, while the other collections let you share with your neighbours. A lot of items that expire on the same day can even be frozen to last longer, which makes the collections even more valuable.

Many local supermarkets and schools offer a great range of collection times, from daytime slots to evenings, weekdays or weekends, so there’s always something that suits your schedule. It really is an app designed for everyone.

On top of that, you can share local events, post recipes, and get involved in the community in a really positive way. Highly recommended.

18 november 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

DISGUSTING BEHAVIOUR FROM OLIO…

Having been a volunteer for over 3 months i was doing exceptionally well sharing food but without going into specific details olio banned me and treated me unfairly I admit a mistake was made but olio have no heart they wouldn't even give me a verbal warning but decided through there unfair typeform automated emails that there decision to ban me is final.There is not even a customer service number to call to discuss so you cannot appeal.I had one olio knocking on my door in tears because I had helped them who were struggling to make ends meet to buy food so I hope you have this on your conscience olio team and by the way this is a real message not some typeform AI reply.

1 november 2025
Review zonder uitnodiging
Logo Olio

Antwoord van Olio

Hello,

Thank you for taking the time to share what has clearly been a very upsetting experience for you. We’re genuinely sorry to hear how this situation has made you feel, especially after the time, care and energy you’ve put into rescuing and sharing food over the past few months. We know how much Food Waste Heroes do for their communities, and we never want anyone to feel unappreciated or dismissed.

We understand how disappointing it must be to receive a ban, particularly when you recognise a mistake was made and would have hoped for a warning instead. Our programme has very strict rules in place to keep things fair, safe and transparent for everyone involved, and we’re not able to make exceptions to these policies. This ensures the system is consistent and fair across all Food Waste Heroes.

I’m also very sorry that it felt like you had no opportunity to appeal. To clarify, all users who are banned are sent a message with a link to our Appeal Form, which allows them to submit further information so our team can review the case manually. If you would still like to appeal, please use the link included in the message you received about your account status, it’s the quickest and most direct way for our team to look into this for you.

We truly appreciate everything you’ve done to support people in your community, including those who rely on the food you shared. It’s clear you care deeply, and we’re sorry this experience has caused so much frustration and sadness.

Thank you again for reaching out and for the contribution you’ve made as a volunteer.

Warm regards,
Team Olio 💚

Beoordeeld met 5 van de 5 sterren

great app nothing to lose

Been on Olio for approx 5 years, best thing since sliced bread (or batons lol) Not only great for the environment but your pocket too!
No perfectly edible food should go in the bin and this app certainly helps solve that problem.
Over the years we became FWHs (food waste heroes), it certainly opened our eyes to food waste, distributing food to our local community many who have become great friends.
We've seen many changes in the app but the ethos is always the same, stop waste!
We have nothing but praise for the paid staff, who do get alot of stick, but from personal experience problems are sorted as best can be.
Lets hope Olio continues to grow, everyone should download and give it a go, what have you got to lose?

15 november 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Thank You

The local volunteers are all very kind, caring and professional.
We are a rural area and it’s an effective way to share surplus food from the local supermarkets.

11 november 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Unfair

I live in flat 12 and my neighbour who also doing olio lives in flat 12a. We both have been blocked from joining the FWH program because I requested food from her. We appealed and sent proof of address to prove we are two different households and we are still blocked. I was being a food waste hero for about two months and people messaging me asking when I share food because they are in need. Thanks olio

9 november 2025
Review zonder uitnodiging
Logo Olio

Antwoord van Olio

Hello,

Thank you so much for sharing your experience. We’re really sorry to hear how frustrating and disappointing this situation has been for you, especially when you’ve been actively helping your community and people have come to rely on the food you share. We completely understand how disheartening it must feel to be blocked from the FWH programme despite your efforts.

Our system automatically flags activity when two connected accounts appear to be sharing food with each other. This rule is in place to help keep the programme fair and to ensure food is being distributed as widely as possible.

If you’ve already submitted an appeal and provided proof of address, please rest assured that our team will review your case as soon as possible. Appeals are handled manually, and during busy periods they can take a little longer, but we will always get back to you.

We’re truly grateful for everything you’ve done as a Food Waste Hero, and we’re sorry for the frustration this has caused. We hope to resolve this for you soon so you can continue supporting your community.

Warm regards,
Team Olio 💚

Beoordeeld met 1 van de 5 sterren

Great concept ruined by cliquey bullies

Great concept ruined by bullies in the forums who try to police and belittle other FWH's who make honest genuine mistakes.

The forums are literally full of nasty comments that Olio do nothing about as if they did, they'd tell these people to go through them directly, who will deal with it.

Fully grown adults talking to others the way I see if absolutely disgusting.

7 november 2025
Review zonder uitnodiging
Logo Olio

Antwoord van Olio

Hello,

Thank you so much for taking the time to share your experience. We’re really sorry to hear that you’ve encountered unkind or negative behaviour in the forums, that’s absolutely not the environment we want for our community. We completely understand how upsetting and discouraging that must have felt.

At Olio, we work hard to create a positive, supportive and respectful space for all Food Waste Heroes. Nobody should ever feel belittled for making an honest mistake. If you come across comments that feel hostile, inappropriate or unkind, please do use the flag button on the post. This sends it directly to our team so we can review the content and take any necessary action promptly.

We’re genuinely sorry that this has been your experience, and we really appreciate you raising it. Feedback like this helps us keep improving and ensure our community remains a welcoming place for everyone.

Warm regards,
Team Olio 💚

Beoordeeld met 5 van de 5 sterren

A Brilliant Idea, Beautifully Executed

Olio is a fantastic app that makes sharing surplus food and household items easy, sustainable, and community-focused & perfect for reducing waste while connecting with neighbors. Highly recommended for anyone looking to live more sustainably and build local connections.

29 oktober 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

The people who collect the free food do…

The people who collect the free food do an amazing job BUT they shouldn't judge and choose specific people to give the food to ! Surely it should be given to the person who asks for it first? Not held back for others. I heard from a volunteer that she wasted alot of what she collects this horrified me ! Surely the idea it get free food and get rid quickly.

27 oktober 2025
Review zonder uitnodiging
Logo Olio

Antwoord van Olio

Hello,

Thank you so much for taking the time to share your feedback. We’re really sorry to hear about your experience and completely understand how disappointing it must feel to think that food might not be shared as fairly or as quickly as it should be.

Our Food Waste Heroes are incredible volunteers who dedicate their own time and effort to collect surplus food and make sure it reaches others in the community. All of our volunteers receive training and guidance to help them handle collections safely and fairly. This includes ensuring food is shared as widely as possible and distributed quickly so that nothing goes to waste.

We take any concerns about fairness or food waste very seriously. If you’re aware of a particular Food Waste Hero who may not be following these guidelines, please do let us know by emailing hello@olioapp.com, our team will look into it and take appropriate action.

Thank you again for raising this and for caring so much about food waste and fairness. Feedback like yours helps us improve and keep Olio’s community strong and inclusive. 💚

Warm regards,
Team Olio

Beoordeeld met 5 van de 5 sterren

Excited to find this app!

Got free food and was able to make three different things with it all! The app works well and is with real people. They have a cute way of making it fun by getting badges as well.

27 oktober 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The only thing that disappoints me…

The only thing that disappoints me about Olio is that it isn't compulsory to know of it!
If every single person was aware of its massive benefits we could move this world towards zero waste. It is powered by exceptional,selfless people who deserve so much praise. An all-round feel good enterprise.

27 oktober 2025
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Waste not want not.

So far I have used Olio a few times to give items away. I am also going to look at selling items. My experience has been positive so far and the idea that nothing should go to waste including food is a good one.
I have only given 4 stars so far as I'm very new to the app and have yet to learn much more about this web site. Take a look I'm sure that there is something for everyone on offer.

27 oktober 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I left a review

I left a review, complained to them, contacted them and filled in the forms. Haven’t got any replies. You declared to HMRC that you have 90 employees. Would one of them investigate the glitch that made me booted from collections please? I am the only one in my area to do them. I am the only one willing to spend her own money to go to collections and share them to people. By the way, whoever thinks this is free and all this is a nice lovely charity, just so you know the public records on HMRC show that the beloved directors pay themselves £150,000 per year. The profits are above £2 million per year. Yeah, us, the food waste heroes are at the bottom of the food chain. They don’t spend a penny on us. This is actually a genius way to pocket hundreds of thousand of pounds. Charge the shops, get the volunteers to spend their own money and get rich on the back of the poor. Your system made an error. But I won’t make any errors, I am going to keep writing and expose you. You don’t care about us. There’s no point in replying to me here on a public site if in private you don’t do anything. I followed all of the rules since day 1. I am going to fight this because I know I had been abiding to the rules and still, you booted me. No apologies, no explanations, nothing. No! I won’t quit because I had not done anything wrong.

25 oktober 2025
Review zonder uitnodiging
Logo Olio

Antwoord van Olio

Hello,

We’re really sorry to hear how upsetting and frustrating this experience has been for you. We completely understand how disheartening it must feel to not have received a reply yet, especially after the time and dedication you’ve given to rescuing and sharing food in your community.

Our customer experience team is very small, and we receive hundreds of emails and reports every day. We always aim to respond within 72 hours, but during particularly busy periods it can take a little longer. Please rest assured that if you’ve contacted us using hello@olioapp.com
or submitted an issue report form, your message has reached us and a member of the team will get back to you as soon as possible.

While Olio isn’t a charity, our mission is entirely purpose-driven, to reduce waste and build stronger, more sustainable communities. Our volunteers are absolutely at the heart of that mission. The time, energy and care you put into helping others is invaluable, and we’re truly sorry that you’ve been left feeling unappreciated.

Thank you again for everything you’ve done to support your community and help reduce food waste. We’re grateful for your commitment and we’ll do our best to resolve this for you as soon as we can.

Warm regards,
Team Olio 💚

Beoordeeld met 5 van de 5 sterren

Great concept

Great concept. Olio should be publicly funded and widely publicised. Have used a few times and always been successful.

24 oktober 2025
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Fantastic concept but unscrupulous food waste heroes that are not investigated or banned when reported

Olio is such a fantastic concept for saving food waste and recycling/giving away non food items. I have collected and given away hundreds of items so love the amount of items that must be aced from landfill.

The only thing that I now find extremely annoying and disappointing like many other olio users are the food waste heroes that put up listings for about an hour or less and very late making it extremely difficult for anyone to actually request and collect in time especially when they don’t respond and you can clearly see the next day that their ads actually expired. Also it is extremely difficult to report a food waste hero and even if you take the time to do this nothing seems to even happen and they just carry on. I know of one that ignores request and only gives to the same people she knows which is not the point of a food waste hero. Olio owners should make it easy to report a food waste hero and actually investigate them properly and just ban them or close their account altogether.

14 oktober 2025
Review zonder uitnodiging

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