OLIVIA ROCCO Reviews 

148
•
TrustScore 4 uit 5

4,0

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

It arrived and it arrived a pink colour not natural, tried to contact you on 2 occasions and still have not received any response from you. Very disappointing

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

First time I have used this company and have been very impressed Ordering was a breeze. I was kept up to date with e-mail information from start to delivery. And find it hard to believe that the... Toon meer

Beoordeeld met 4 van de 5 sterren

The items were of good quality at a very competitive price. Delivery was good, much prefer Royal Mail to couriers. Only disappointment was that I was convinced that I had ordered a different pattern t... Toon meer

Beoordeeld met 4 van de 5 sterren

Ordering was very easy, my order arrived well packaged and just a few days after purchase. The items I purchased, a cotton sofa throw and some soft cotton double sheets, are of good quality.

Bedrijfsgegevens

  1. Bedwinkel
  2. ook in
  3. Decoratie- en interieurwinkel
  4. Gordijnwinkel
  5. Kledingwinkel
  6. Woonwinkel

Geschreven door het bedrijf

OLIVIA ROCCO was born from a simple but powerful idea — that luxury homeware should be accessible to everyone. Founded in Manchester, UK, we set out to create a brand that brings hotel-quality bedding, premium towels, beautiful curtains, and everyday homeware into homes across Britain, without the department store price tag. Who We Are We are a proudly online-first British homeware brand, built from the ground up with a clear purpose: to make your home a place you genuinely love. Every product in the OLIVIA ROCCO range is designed with comfort, quality, and style at its heart. From our best-selling luxury duvet cover sets and hotel-quality towels to our thermal blackout curtains, velvet cushions, and premium loungewear — every piece is chosen to elevate the everyday. Quality You Can Trust We take quality seriously. Many of our products carry OEKO-TEX® Standard 100 certification — independently tested and verified free from harmful substances, making them safe for the whole family. Our fabrics are soft, breathable, machine washable, and easy care, because real luxury should be low maintenance. We work with trusted suppliers who share our commitment to ethical sourcing, fair labour practices, and responsible manufacturing. Our Sub-Brands Daisy Dreamer — our premium nightwear and loungewear brand, crafted for women who believe comfort and elegance belong together. From plush fleece robes and soft pyjama sets to luxury nightdresses and co-ord lounge sets, Daisy Dreamer is designed for every moment at home. Indus Cotton — our premium cotton range, sourced from the world-famous Indus Valley region, crafted from longer, more durable fibres for towels and bedding that feel genuinely luxurious wash after wash. Our Commitment We believe a great brand should be good for people and good for the planet. We are committed to carbon-neutral shipping, ethical supply chains, and continuous improvement in how we source and manufacture our products. Read more on our Climate Commitment page. Free UK delivery on orders over £22. Clearpay and Klarna available at checkout. 35-day hassle-free returns. Shop Bedding | Shop Bath | Shop Home | Shop Loungewear


Contactgegevens

4,0

Goed

TrustScore 4 uit 5

148 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,0

Alle reviews

(148)

50 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 4 van de 5 sterren

Ok this was cheap

Ok this was cheap, I think on sale. Its heavy, fine with me, but not everyone likes such weight. It is boring grey, but fine I knew what colour it was. I bought it oversize because i like a large, wrap around me twice bathrobe. The material is lovely, thick and warm.the hood is gorgeous, come winter I will live in this.It does wash and dry well. My only gripe and the reason it gets 4 not 5 stars, the cord, unfortunately after the first wash several strands of material came loose, and there is now a hole about an inch long in the seam of the cord. I will sew this up because I do otherwise love it. Came well packaged and well within the time frame given. I'd rather give 4 and 3/4 stars but that's not a thing sadly.

28 juli 2025
Beoordeeld met 5 van de 5 sterren

Worth the wait

Worth the wait
Duvet cover set was out of stock so the company emailed me when it was back in stock, delivery was on time and quick. The duvet set was just like the picture and very pleased with the quality. Exceptional value for money.

28 juli 2025
Beoordeeld met 1 van de 5 sterren

Disgusting Brown and Black Stained Towels

I ordered 2 cheap, lightweight towels from Olivia Rocco. I wanted cheap and cheerful because they dry more quickly.
I was not expecting anything special but what I definitely did not expect was to receive soiled, filthy towels with brown stains and black marks all over them. They were genuinely so gross that I felt sick. I have absolutely no idea how these towels are stored or how it is even possible for them to become that disgusting in storage. They have gone straight in the bin.
Unbelievably unhygienic, I would never ever purchase from this place again.

27 juli 2025
Review zonder uitnodiging
Logo OLIVIA ROCCO

Antwoord van OLIVIA ROCCO

Hey there,

Thank you for taking the time to share your feedback through your Trust Pilot review. We deeply appreciate your insights, even when they express disappointment. Unfortunately, we are unable to locate any order associated with your name in our records on our website. If you have experienced any issues with our products that you purchased through another platform, we kindly encourage you to contact either our customer service team directly or the specific vendor from whom you made the purchase. They will assist you in initiating a return process and can provide the necessary steps to request a refund if applicable.

Take care
OLIVIA ROCCO

Beoordeeld met 5 van de 5 sterren

Now the owner of four

I already owned two of these laundry baskets and was so pleased with them I decided to buy two more to use for storage . Three things I love about them - they are great value for money, are attractive and can be used to store a variety of things.

26 juni 2025
Beoordeeld met 1 van de 5 sterren

If I could give a 0 I would

If I could give a 0 I would. I am a 55yr old woman in a powered wheelchair. I bought a bedding set on TikToc from this company, I didn’t even take it out of the packaging and could see it wasn’t the right colour, I have provided the EVRI receipt and the emails from this company saying thank you for sending your return, I have provided this proof to the seller and Tik Toc of the emails thanking me for my return and now still saying they haven’t received the parcel when I have the receipt and proof in emails of which I sent to them and still refusing to refund my money.
Absolutely disgraceful and will never buy from TikToc or this company until I receive my refund,how much more proof do they need

13 juni 2025
Review zonder uitnodiging
Logo OLIVIA ROCCO

Antwoord van OLIVIA ROCCO

Hey there,

Sorry to see this. The team had asked several times to provide the tracking number of the returned parcel so we could help process the refund. The team were very prompt with replying to your messages in a timely manner. We are still happy to help and if you request another refund via Tik Tok, please provide the correct tracking number.

Take care,
OLIVIA ROCCO

Beoordeeld met 1 van de 5 sterren

Sent wrong curtains,

Sent wrong curtains. Having trouble getting what I ordered, even though it was not my error.
Emailing returns details from royal mail, used through the link the company sent me, still asking for proof of return.

I am still without my order or refund. and can't finish my room. Really disappointed.

24 mei 2025
Review zonder uitnodiging
Logo OLIVIA ROCCO

Antwoord van OLIVIA ROCCO

Hey there,

Sorry to see this. The team had asked several times to provide the tracking number of the returned parcel so we could help process the exchange. The team were very prompt with replying to your emails in a timely manner. As you have now left this review we just processed your full refund into the original account you used for the payment instead of processing the exchange.

Take care,
OLIVIA ROCCO

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