Oncuetransport Reviews 

I would strongly recommend that anyone considering working for this company carefully checks the terms of the role before accepting.

In my experience, the job I was told about during the interview differed significantly from the description advertised online. I also found that some aspects of the training did not reflect what I was later expected to do once I started working.

The pay structure was also a major concern for me. I was paid partly per job and partly based on hours worked, and my overall earnings were very low compared with the number of hours I worked. At times, I worked around 60 hours per week and earned approximately £200–£300. I would advise anyone considering the role to obtain the full pay structure in writing and check that it complies with applicable minimum-wage rules.

Drivers were also expected to use vehicles that, in my experience, did not display ambulance markings. I felt that the day-to-day work was very different from what I had expected from the job advertisement.

Another issue was responsibility for work-related costs. In my experience, drivers could be held responsible for parking or traffic penalties incurred while carrying out jobs, including when travelling through restricted areas in central London. I was also charged weekly amounts relating to insurance, a percentage of my income, and a £15 vehicle-cleaning charge. I understood that drivers could also be charged for certain vehicle damage, such as stone chips.

I was particularly dissatisfied with the management support I received. When I raised concerns, I did not feel they were handled appropriately or that sufficient responsibility was taken to resolve them.

This review reflects my personal experience. I would advise prospective drivers to ask for the pay rates, deductions, insurance costs, vehicle-damage policy, responsibility for PCNs and traffic charges, working hours, and exact job duties in writing before agreeing to work for the company.

Turned up an hour and a half late, then proceeded to pick up someone else en-route. As a result we missed an urgent appointment - over two hours late. My elderly father was exhausted and the whole day was entirely wasted.

Once again OnCue transport fail! Calling them useless is an insult to useless things! This company is a total joke! When booking your transport tell OnCue that you are going to be ready to go at least 2 to 3 hours before you need to use them to pick you up and you might stand a chance of your driver potential being there! 1 massive piece of advice that might help anytime that you are unfortunate enough to have to use this bunch of clowns. Unless the driver is standing next to you when you are ready to leave there is no point in calling the office to find out when the driver will be there! They will lie and tell you that your driver is 10 minutes or 25 minutes away! More likely the driver will not be with you for at least 2 to 3 hours if you are lucky! Even if you have a compromised immune system and tell them this they will try and squeeze as many people in the van or car as they can with no consideration for your health or well-being! I would suggest you grab a mask or 2 and get on public transport, even though my specialist has told me under no circumstances to use public transport when dealing with OnCue you have to! You simply will not get home after your appointment for many hours after you booked your homeward journey.

I had booked a pickup from Brighton General Hospital for 11.30 a.m. By 1.30 p.m. they still hadn't arrived. Against medical advice I had to use public transport to get home.

I had an appointment to get on the kidney transplant list and they not only did not turn up but kept on saying that they would be ten minutes. the appointment was then cancelled because of their tardiness, I now have to wait another month for the next appointment

AVOID at all cost.
Don't know how these cowboys get an NHS contract as they are unreliable and have dangerous drivers.
Made me over two hours late for vital cancer treatment.

The driver is always late, we call and say that we are ready at 3:45pm and they say ok they will get it ready and then they don’t come, when we call back they say that they will be 15 minutes and they still don’t come and they when you call back they say there are an hour away we wait for 2 hours for them to come and pick us up.

My friend booked transport 2 weeks in advance to go to St George's Hospital in London. The transport was an hour late which meant she missed her appointment with her neurologist and a junior member of staff didn't have the information that was needed. Total waste of time.

I work in a hospital

And the amount of time some of these patients are waiting to go home is terrible only to be here for a 30 min appointment to be left for 6 hours

They don’t treat the patients with respect, treated more like parcels needing to be collected and dropped off

They don’t know anything about there patients and do not care if they are on time or 20 mins late!
Even when they are the reason for the lateness they will not wait for the patient even tho the patient is about to come thru the door to leave !

My opinion do not let ur friends or family members use this service !

These drivers are the worst I’ve ever seen on the road, what these drivers will do to get one car in front is astonishing, not only are they willing to put the patients lives at risk but are a huge risk to all other road users, I can safely say the patient in the car nearly had a heart attack with the state of their drivers driving

Mo Soufi/Sofi
I attend hospital three times a week for Dialysis.
Although most drivers are pleasant, one driver named
MO SOFI/SOUFI stands out. He picks up and returns on time. He is professional, caring and attentive. I would request that when ever possible you allocate MO Sofi as the driver who takes me to and from Dialysis.

Nhs uk dont care about reviews
On cue appears to be a software company in usa, but most complaints here including mine are for One cue Ambulance who strangely cant be found on Trust pilot uk..until now

Please look at Nhs patient reviews on the one cue software site as they have all wrongly landed there...

Awful experience. I just had kidney removed in London, and then had 160 mile journey. Within first ten mins, driver, in football top, said many patients are racist and was there diversity where I lived?!!? I just wanted to get home. He kept ringing all his pals about a disciplinary he was due to have..seeking all their opinions. I wanted to sleep. Red bull in one hand..phone in other..and driving...

I never will travel that way again