one.al Reviews 

I switched from Vodafone to One because of the offers they advertised. However, after switching, I was told I was not eligible for the offer. This feels misleading and dishonest.

I arrived on Tirana at 1st of July. At the airport I bought the tourist pack for 21 days from one. They told me that would work until 22 of July, the day that I would leave from Albânia .
The pack stoped working on 20 of July. I went to a One store to ask what was happening? They did not helped me and even laugh at me. They tried to tell me that it was normal, and I was not understanding that already passed 21 days.
Do you want an advise, stay away from this operator.

Ajo qe eshte gabim mos vazhdoni te keni kete sherbim te ulet me staff arrogant dhe cmime ne stratosfere.
N.q.s. nuk merrni masat e duhura do vazhdoj ti publikoj verejtjet e mia dhe ne forume te tjera.

This morning my wife received a call from UK which lasted less than one minute. Following receipt of text messages from O2 our UK provider, it transpires that she has incurred a charge of £150 for a 50 minute call to/via One Telecommunications.

They don’t even deserve a one star.
I bought a sim card in the airport of Tirana for 26€ and the guy told me it will work in 5minutes, for more than 2 days it didn’t work.
I went to their shop in city center the staff is the worst rude unprofessional, they kept laughing child behaviour.
And then today I have a return flight ✈️ and i told them did you receive the refund email? He said at first yes then he said no I told you to go to the city venter and get another sim card making me feel dumb.
At the end he gave me my money and saying quote (dont come back).
These people are just madness unpolite so rude.
and the agence inside the airport i wanted to make a complaint they said they are not responsible for the other store lol which is crazy.
Its a franchise isnt it.
Anyway please be careful for these thiefs they steal your money!!!! Do not buy from them

This company does not deserve even one star, but I can not evaluate less!
My experience with them is awful. They do not provide internet speed as they promise in contract. I have internet speed 0.2-2 mbps during the day and it is not stable but get dissconnected too often. I asked for finishing the contract but they rejected stating that I navigate with normal conditions up to 300 mbps. This is shamefull, they lie eye to eye. I hate this company, I will never ever re-contract with them!!

disaster company disaster stuff, disaster customer service disaster in each detail of this company

Kompani jashtzakonisht e keqe dhe sherbikin e klientit e kan shum agresiv!

Wow this guys are legal thieves $21 dollars for few days internet and I barely used it,if you travel to turkey they scam you,here in Albania you get robbed

Une kan 3 vite q e kam mbyll kontraten me kta. Sot me marin n tel m thon je debitor!! a di kush si t veproj?

Well, they don't deserve even a star. Terrible service! Have installed 5G and microfiber techonology at home, it is never stable. When you call them, they say: we will adjust in a few minutes, maybe the network is overloaded. That's ridicoulous! They are thieves, they do not recompense in any way. It's the same situation for all the services they offer.

Zero review for this company.They bloked your numbers even when you pay bills.they don't cover everywhere in albania with network and are not responsible as company!!!

Tmerresisht abuzues me klientet! Super hajduta! Bej oferte mujore 1900 leke dhe mbaron per 4 dite! Mashtrusa!
Do not choose one.al!!!

Thieves Company! Totaly Disaster.

Absolute Thieves, I paid for an online recharge through the app they took my money from the bank account but did not add that amount to my number. I've contacted 142 and nothing no recharge and no refund. F*** this company.

Paid 29 euros in Albania for a data package valid in various Balkan countries. Things already went wrong in Montenegro: no data. The One in Montenegro had 2 "solutions": buy a new card or contact the One helpdesk in Albania. How then, without data?? The customer is the victim. They won't solve it for you. They are scammers and pushovers.

They say that if you register the phone number in the app you get 10 gb, I did that and I didn't receive. I have contacted costumer service and the didn't do anything. Bed costumer service.

Kompani mashtruese nuk te jep asnje zgjidhje nese situata nuk ka shkuar ne polici. Familjaret e mi kane arritur te zgjidhin problemet vetem ne momentin qe kane njoftuar policine. Nderkohe e fundit nga gjithe kalvari mashtimeve i Kompanise One eshte kontrata e celularit qe prej muajit janar 2024 (moment ne te cilin kontrata perfundonte) nuk po arrin te mbyllet pas 6 muajve rradhazi kerkesash ne dyqanin e 21 dhjetorit kerkesa te cilat as nuk ju rezultojne dhe pretendohet qe nuk jane pranuar pa asnje lloj arsye sipas specialisteve te dyqaneve kerkesa e fundit e muajit maj edhe pse eshte kryer nje pagese per mbyllje serish nuk po i jepet zgjidhje dhe vazhdon sms e faturimit e permuajshme fjala e vetme qe degjojme eshte 'prioritet' por qe nuk e dine kuptimin e kesaj fjale. Kompania e vetme ne Shqiperi qe te mashtron dhe nuk i rregjistron as ankesat dhe as kerkesat e klienteve.

Terrible service, terrible internet, terrible company, the only thing they are good at is Stealing money from customers. In a week I had to do 3 payments for my internet. They said I ran out when I didn’t even used it . Ugly thieves !!!