The product is fine. The product is very expensive for what it is. It has an unusually long shipping time for UK orderea compared to other manufacturers. It says 3-5 business days but in reality is cl... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Relatively expensive delivery fee - £6.95 for allegedly 48hr Royal Mail - yet delivery takes longer. Fee to return items is £2.95 which is a bit unfair particularly if items are not as described... Toon meer
Before purchasing from O'Neill consider the following. They are easy to order from. Returns are via their return portal with free returns. You will have to wait the required 30 days for a... Toon meer
Bedrijf heeft geantwoord
Being a watersports guy all of my life, Windsurfing', Now 64yrs young""" O'Neill, wetsuits - clothing. I have found to be purposeful stylish and durable, Living in the North East of UK, Northumberla... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
O’Neill, the original California surf, snow and lifestyle brand, was founded in 1952 when a young man named Jack O’Neill took his unstoppable passion for surfing and used it to battle Mother Nature. Jack’s initial vision of producing functional and innovative board riding products continues to lie at the core of everything the company does. From the first neoprene surf wetsuit and board leash to the world’s first stitchless board shorts. O’Neill will always be committed to growing its reputation as one of the world’s leading youth lifestyle brands based on being the First Name in the water.
Contactgegevens
Oosteinde 32, 2361HE, Warmond, Nederland
- support@oneill.com
- oneill.com/gb
3,2
Gemiddeld
1K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Before purchasing from O'Neill consider the following.…
Before purchasing from O'Neill consider the following.
They are easy to order from.
Returns are via their return portal with free returns.
You will have to wait the required 30 days for a refund.
Expect to chase O'Neill for your refund, oh they have no phone number.
Then if the O'Neill courier loose the returned items, expect to have to fill out a declaration of sending form which you will have to go to the ache of filling out yourself even though O'Neill have all the required information except your signature
28 november 2023
Review zonder uitnodiging
Antwoord van O'Neill UK
Dear Customer,
Thank you for your review.
Because your return must be sent back to the Netherlands, the return period is advised at 30 days. Unfortunately, the shipment may be delayed because it also has to go through customs.
Please note that a return shipment is at own risk.
O'Neill is not responsible for a return shipment, but is willing to investigate a missing package after receiving a completed and signed declaration form.
Kind regards,
Team O'Neill Europe B.V.
Beware as Evri is their courier!!! After ordering the item it wasn't…
After ordering the item it wasn't delivered.
In fairness I did get a refund, after some form filling.
I strongly suggest you stop using Evri.
26 november 2023
Review zonder uitnodiging
Antwoord van O'Neill UK
Dear Lara,
Thank you for your review.
We are sorry to hear you did not receive your order.
We will take this feedback into account for future improvements.
Our apologies for the inconvenience.
Kind regards,
Team O'Neill Europe B.V.
Great looking beach bag
Great looking beach bag. It's big and roomy with a separate pouch inside.
15 november 2023
Still haven't received items
13 november 2023
Antwoord van O'Neill UK
Dear Customer,
Thank you for your review.
We have checked the order and see that the tracking information indicates that the order has been delivered.
If this is not the case, we advise you to contact our customer service team so that we can investigate the location of your order.
You can do this by completing the contact form on our website.
Kind regards,
Team O'Neill Europe B.V.
Product as described and correct sizing
3 november 2023
Annoyed at £6 for postage on a £500…
Annoyed at £6 for postage on a £500 wetsuit. Delivery emails were confusing saying 5-10 days and apparently sitting around for a week before collection by the courier and then all of a sudden arrived. Poor experience
10 november 2023
Antwoord van O'Neill UK
Dear Tracey,
Thank you for your review.
We are sorry to hear that the delivery process was unclear.
Please note that our warehouse is located in the Netherlands and that the tracking information can only be updated as soon as the package is received by Evri in the UK.
From that moment on, delivery can be quick.
We apologise for any inconvenience this may have caused.
Kind regards,
Team O'Neill Europe B.V.
Delivery company failed to deliver …
Unfortunately the delivery company didn’t deliver to my property and left it outside a property not even near my house.
When we finally tracked it down it was too late as we needed the jackets for a trip.
Maybe consider using a different delivery company other than evri !
31 oktober 2023
Antwoord van O'Neill UK
Dear Customer,
Thank you for your review.
We are so sorry to hear that this has happened!
We will take this feedback into account for future improvements.
Our apologies for the inconvenience.
Kind regards,
Team O'Neill Europe B.V.
Great products (hoodies) really well…
Great products (hoodies) really well made. Good communication and fast delivery. Have ordered before and experience was just as great second time.
30 oktober 2023
Nicely wrapped
3 november 2023
Quick delivery
30 oktober 2023
Website was a bit clunky to use
Website was a bit clunky to use. If I added something to the basket I then had to restart my search from the beginning which was a pain and put me off browsing the website. I would have bought more but got fed up for starting from the beginning each time.
Clothes themselves though are really good and I love the brand.
30 oktober 2023
Good quality and efficient delivery
30 oktober 2023
Easy to use website
Easy to use website, great delivery and delighted with the bikini and beach bag. Bikini fabric is good quality and great fit, true to size
23 oktober 2023
Brilliant swimsuit
Brilliant swimsuit, excellent fit and made cold water swimming a pleasure 😊
25 oktober 2023
Delivery takes too long
Delivery takes too long. O’Neill U.K. is shipped from Europe. Took 1 week+ to arrive.
20 oktober 2023
Antwoord van O'Neill UK
Dear Customer,
Thank you for your review.
All our orders are indeed shipped from the Netherlands.
For shipments to the UK we have indicated 8-9 working days on our website.
We see that the package has been delivered to your chosen location within the indicated days.
lease visit our help center for more information about delivery times.
Kind regards,
Team O'Neill Europe B.V.
Shorts
Shorts
I got 2 pairs same size. When they arrived they were both same size on label but when you wear them they are different sizes.
25 oktober 2023
Antwoord van O'Neill UK
Dear David,
Thank you for your review.
We are sorry to hear that you received an incorrect item.
We tried to find a request in our helpdesk, but couldn't find anything.
Our customer service team will be happy to help you return the incorrect item.
You can submit your request via the contact form on the website.
We apologise for the inconvenience.
Kind regards,
Team O'Neill Europe B.V.
Great quality products.
Great quality products. The goods were for my partner, he would've liked a zipp as closure for the back pocket.
Delivery was quick, no complains.
16 oktober 2023
Stylish- Purposeful Clothing
Being a watersports guy all of my life, Windsurfing', Now 64yrs young""" O'Neill, wetsuits - clothing. I have found to be purposeful stylish and durable, Living in the North East of UK, Northumberland, Buying direct from O'Neill, website has proven to be a great way choose your products. Service and delivery, so far has been first class,
23 oktober 2023
Products have not arrived
Products have not arrived, no way to speak to a person. The number on the website says its not recognised.
Would never use again. I have paid and had no products. Completely a scam or just have 0 regard for customer service. It can only be one of the 2 options..
0 stars for this useless company
24 oktober 2023
Review zonder uitnodiging
Antwoord van O'Neill UK
Dear Shaun,
Thank you for your review.
Our customer service is currently only available via email.
We are sorry to hear that you did not yet receive your order.
We tried to find a request in our helpdesk, but couldn't find anything.
Our customer service team will be happy to help to investigate the status of your order.
You can submit your request including your order number via the contact form on the website.
Our apologies for the inconvenience.
Kind regards,
Team O'Neill Europe B.V.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.