onestopchillishop.co.uk Reviews 

Order there jalapeño chilli mustard and Carolina reaper mayo on Sunday afternoon, arrived Wednesday perfectly wrapped and tried both and must say they are both very very good and hot, have recommended to friends and will definitely buy from these guys again!

nice selection of
products and top service

If I could give them zero stars I would...
Ordered chillies and told they would be shipped 2 days later. Nothing after nearly 2 weeks. Contacted them and they said they were out of stock. So why have them in stock on the website. No communication from them at all. At all times I had to initiate contact. They offered a replacement which would be shipped 2 days later. Once again, no communication after a week, then they said they would be shipped the following week. I asked them to cancel my order. No communication that the order had been cancelled so I have to contact them again. There is a running theme here. Still, they took another payment for my order. This company is absolutely terrible with customer service and general business practices.

Would have given it no stars but that wasn't an option. You can only order what's in stock and that normally is only 30% of their total stock so the menu is restricted so to speak, so you would think that when you order that which is in stock you would receive it quite quickly... You don't, 2 weeks until I received mine and I have order many times, 12 times in fact 4 of which were poor. The last order and the last I will be placing arrived 2 and a half weeks late when received 50% of the fresh chillies, which is all I order, were rotten, after complaining they said they would stand by their code of practice and resend me the delivery free of charge... Well I'm still waiting and it's now 5 weeks so, so much for that. They also used a delivery service that doesn't deliver weekends and when fresh foods are involved I would have thought that very important and the fact that it was delivered to the wrong address. All in all a highly disorganised company that has no idea of customer care or satisfaction, a deceitful and atrocious service and a business in my opinion that shouldn't be in business. Order at your own risk for I never will.

I placed an order on the 15th August. Simply just for some fresh chillis.

I have since chased this company twice in this time and had no details on my order or any expected delivery date.

No one responds to emails or answers the phone.

I will now be getting in touch with my bank to dispute the payment.

Avoid this company!

They did not deliver or respond

I ordered on the 9th August for an in stock item, got email a few days later saying it had been shipped then a bit later the shipping was cancelled, no explanation. Customer service do not respond to emails and cannot get through to them on phone, its been over 2 weeks and no update, no delivery and no refund. Think they have stolen my money. I would not order from this site.

I ordered from them on 9/8/24, they apparently shipped my order on 16/8/24 but the same day I got an email from DPD saying that my order had been cancelled. When I messaged their customer support they just advertised their shop and ignored my request which I made a week ago. None of their staff answer their customer support phone. Terrible company, fails at everything an eCommerce site needs to do.

My order is Order OSCS-24-20067.
I didn't get my parcel as the shipping told me "Sorry, your parcel can no longer be delivered, please contact Chilli mash Company Ltd for further details". I have try to email them but didn't get any reply. I would like to request a refound. Please

Update: I got replied email the company refund my order. On email said I will get money back in 2-3 days. Thank you.

Ordered their Fresh Red Fireflame chillies.

Their website states they are 30,000 - 50,000 on the scoville rating.

They arrived last week and I tried them this evening and they are nowhere near as hot as even a jalapeño which is only meant to be 4,000 to 8,500 on the scoville rating.

Emailed to request a return and was told they don't accept returns - no apology - no offer of a refund - I won't be using them again.

I love this shop! Easy to see what's on offer on the website, easy to order, quick to arrive and everything I've had so far is amazing! The packaging is really good too. Ordered something the other day, received a dispatch email a few hours later and though "oh yeah? but surely enough it arrived next day! I wish I'd known about this place earlier.

ORDER NO. OSCS-22-13593

Ten days since ordering and not even shipped my items yet.

Very poor service and no comms as to if there’s a problem. How can it take so long to box up a few bottles of chilli sauce?