HOBO Data Loggers & InTemp Monitoring Solutions Reviews 1.227

Very good service. High quality products. The InTempConnect platform is a bit tricky to use and learn could be more intuitive

This is my second experience with them, and they are consistently courteous, and products are shipped quickly. This particular experience I had to return an item and exchange it for another, and the process was much smoother than I thought it would be. Onset is great!

Good service, prompt shipment.

Technical sales support during ordering. I experienced online purchase with my credit card. I called Hobo Tech Support and he walked me through my order. Afterwards, he assisted me with using my MX1104 data logger.

First, the "I am not a robot" function did not work so I could not make the purchase online. I tried several times over multiple days. This has happened before.

I called and Christopher Butler was understanding and very helpful taking the order online.

Five stars for Christopher.
Two stars for the web manager.

Brett and Andrew are fantastic. Their knowledge, kindness and quick response time has kept us sticking with Onset as new technological innovations rapidly evolve. Thank you!

Phone app for HOBO datalogger should be backward compatible to older model phones. All other apps I use work well, but the tech told me that play store requires them to update the app to only meet newer phone standards. Makes no sense.

One word Andrew. We have been ordering with Andrew for the last few years and he has been great at recommending products and supporting them after the sale.

The communications cable was not included. I wish that was clearer from the description. Now I have to wait two extra days for the cable.

Now one would have thought that emailing a company to get help in choosing one of their products would elicit a prompt reply, but no, not with Onset. I emailed twice, and have had no reply in over two weeks. Apart from being just discourteous, it makes little business sense. If they can't be bothered to reply to a request for help in choosing a product, just imagine what customer support might be like! Very disappointing; I shall take my business elsewhere.

6 Oct 2025 Update:
Despite the reply from Onset, still not heard anything from their supplier! Confirms my earlier decision to go elsewhere.

When the shipping company lost the package, Onset sent out a replacement order immediately at no extra cost.

Delay in getting replacement equipment and RMO

Otherwise great service

We ordered 3 different instruments, and all were delivered fast with everything arriving in good condition.

I love that I can order the replacement, have it come in, and then mail the old one back out without having a lapse in monitoring. I am leery of sending out my new(er) logger for the replacement, but the above ease makes it more appealing.

As for basic training of the logger, there could be improvement on the training guides as they are not as intuitive as they could be. Trying to search a specific need, such as changing a battery and how to relaunch your logger, is hard to find and often confusing to others trying to do this independently.

I have been using your products for the last 25 years in both my everyday job of finding energy savings as well as a college professor in the energy management courses I teach. These devices NEVER disappoint. The service is also world class, answering any and all questions that come up. Keep up the great work (and thanks again Elton).

Ed Baker

Easy ordering, great product.

It's quick and easy to order equipment, there's swift verification of receipt of the order and information about when it ships. And the equipment is first rate.

Shipped super fast! Great service!