I would not travel with anyone else, the payment plans, the holiday options and above all the staff are amazing, so helpful and accommodating. Just returned from my 4th holiday with on the beach over... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We tried on numerous occasions to contact this company regarding a package Holiday to Dubai. Due to the ongoing war and the fact the hotel we was supposed to stay in was bombed. We felt it w... Toon meer
Bedrijf heeft geantwoord
This is our 2nd time booking with On The Beach and again it was excellent. We also booked our Transfer to our hotel in Malta and it was very efficient. We missed the meeting with the rep but when we t... Toon meer
Bedrijf heeft geantwoord
Had to cancel my holiday and had a minor hiccup with recieving the funds back to my account. Patrycja on live chat rectified this straight away and refunded the monies owed. Thank you very much. A com... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over On the Beach
Geschreven door het bedrijf
We’re On the Beach and we’re proud to be one of Europe's leading online retailers of beach holidays. From humble beginnings in 2004 as a start-up business in a terraced house in Macclesfield, England, to our 2015 listing on the London Stock Exchange; we now send over 1.5 million happy customers away on their perfect beach holiday every year and have won lots of awards doing it.
Visit our site
Contactgegevens
The easiest way to reach us is through our handy Live Chat feature. You can find this under the 'Help and Contact' section of your My Bookings account, and one of our beach buddies will be happy to help you on your way., Ierland
- onthebeach.ie
4,0
Goed
1K reviews
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I have previously written a review and…
I have previously written a review and On the Beach still fail to answer any emails or Facebook messages. Do not book with this company. Appalling service!
3 september 2026
Review zonder uitnodiging
Antwoord van On the Beach
Hi Alex,
Thank you for sharing your feedback. We want to assure you that we have received your concerns and addressed them promptly. As a fully digital company, we do not make calls to customers requesting personal information, and all our communication is handled via digital channels. Additionally, our in-resort team is always ready to support and assist you and is available on WhatsApp for your convenience. We apologise if you experienced any difficulty reaching us, and we are committed to improving our service to meet our customers' expectations. If you still have any unresolved issues, please feel free to contact us directly through our official channels.
Thanks, on the Beach
Had to cancel my holiday and had a…
Had to cancel my holiday and had a minor hiccup with recieving the funds back to my account. Patrycja on live chat rectified this straight away and refunded the monies owed. Thank you very much. A company we have used several times without fault.
3 september 2026
Review zonder uitnodiging
Antwoord van On the Beach
Thanks Becky — sorry your holiday had to be cancelled, but pleased Patrycja sorted your refund quickly. We really appreciate your loyalty and kind words. We look forward to helping you book your next trip ☀️
The Team at On the Beach
Booking experience …
Great for searching and comparing holidays but canceled the holiday before I had time to complete the booking as my internet went down as I was nearing the end More time needed
2 september 2026
Antwoord van On the Beach
Thanks! Sorry your booking timed out — glad our search helped. We’ll pass on feedback about allowing more time. Hope you try us soon 😊
The Team at On the Beach
Good price
On The Beach had the best price for this holiday and I have used OTB twice before now so I know it will be great
30 augustus 2026
Antwoord van On the Beach
Thanks Liam! Glad we had the best price and delighted you've used us before — enjoy your holiday! 😊 The Team at On the Beach
A hassle free booking and very easy to…
A hassle free booking and very easy to contact , have booked again for next year the cheapest around no colour coating you get what you paid for and perfect as it’s paid monthly in instalments …
7 augustus 2026
Antwoord van On the Beach
Thanks Lillian — great to hear booking was hassle-free and the monthly instalments helped. Delighted you found the cheapest price and have booked again 😊. The Team at On the Beach
Mostly positive
I personally had a great experience, however we were met with 2 cancellations the following day once we all had booked. Our bookings were done individually and the site did have the rooms available. The rooms were and are available online now but they are at a higher price. This was disappointing and stressful for others booking.
31 augustus 2026
Antwoord van On the Beach
Thanks Sean — glad you personally had a great experience, but sorry to hear others faced cancellations and higher prices; I can understand that was stressful. We appreciate you flagging this and will share your feedback with our partners. Hope we can help smooth your next booking ☀️
The Team at On the Beach
Antwoord van On the Beach
Thanks Colin — glad booking was easy. On the Beach Team
Well informed and transfer details sent…
Well informed and transfer details sent through in advance of leaving. Only stressful situation was at Malaga airport trying to find our transfer to the hotel. No reps or desk around so took a while to ask people and find out.
27 augustus 2026
Antwoord van On the Beach
Thanks Lisa — glad the transfer details and info helped before you left. Sorry finding your Malaga transfer was stressful with no reps or desk. We appreciate the feedback and hope you had a lovely holiday.
The Team at On the Beach
Everything was verry quick
Everything was verry quick.
From the flight tickets to accomodation.
28 augustus 2026
Antwoord van On the Beach
Thanks Cristian — glad it was quick! On the Beach Team
The ease at booking the whole trip.
28 augustus 2026
Antwoord van On the Beach
Thanks Patricia 🙂 On the Beach Team
Really simple to use
Really simple to use , everything was easy to follow , better deal than other sites, will definitely use again 😊
21 augustus 2026
Antwoord van On the Beach
Thanks — glad it was simple and a great deal 😊 See you!
The Team at On the Beach
Very smooth booking procedure which…
Very smooth booking procedure which only took minimum time to complete.
24 augustus 2026
Antwoord van On the Beach
Thanks Gerry — smooth and quick booking 😊 Team at On the Beach
Booking a holiday with “On the Beach”…
Booking a holiday with “On the Beach” is so simple, and easy to navigate
28 augustus 2026
Antwoord van On the Beach
Thanks Sharon — glad booking was simple and easy 🙂. Team at On the Beach
Great experience
This was our 2nd time booking with On the Beach. Can't fault this company. Value for money and easy to navigate the app. We have booked our next trip with On the Beach again. Thanks for a great trip
25 augustus 2026
Antwoord van On the Beach
Thanks Caroline — brilliant to hear you enjoyed your trip and found the app easy to use. Delighted you’ve booked again with us. Can’t wait to help with your next holiday! 🙂
The Team at On the Beach
On the beach is fantastic with fabulous…
On the beach is fantastic with fabulous properties to offer everyone with very competitive prices that suits your budget. I would highly recommend them.
9 mei 2026
Antwoord van On the Beach
Thanks for your kind words! Pleased you liked our properties and prices — hope to help with next holiday 😊 The Team at On the Beach
Undecided 2026
For our holiday this year we were unsure where to go and even what dates to book to try and maximize our holiday experience on a set budget. the website made it very easy to shortlist hotels based on airports, room availability and dates. once we were happy with our selection the booking process was a breeze, so much so we both said "is that it, are we booked". i also love how you can then see all the extras that can be added to your trip easily after booking like fast tracks, seat selection, lounges, insurance , parking, car hire etc.. all in all very good experience.
15 augustus 2026
Antwoord van On the Beach
Thanks Kenneth — brilliant to hear the site made shortlisting and booking so simple, especially when juggling dates and budget. Glad the extras were easy to add too. Hope you have a fantastic holiday — we’d love to help plan your next trip! 🌞
The Team at On the Beach
No facility to speak to a human.
Website very poor. Lot of tabs not working. No facility to ring a human being and speak to someone which is very disappointing.
24 augustus 2026
Antwoord van On the Beach
Hi Jason,
Thanks so much for taking the time to share your feedback with us. We’re sorry to hear that you found our website difficult to use and that you were disappointed not to have the option to speak to someone directly by phone. We completely understand how frustrating this can be when you need help.
We’d really like the opportunity to understand what went wrong and see if there’s anything we can do to assist. If you’re still experiencing an issue that needs resolving, please send us your booking reference number so we can look into this further for you.
Our live chat begins with a virtual assistant to help direct customers to the right support as quickly as possible, particularly during busy periods, but we appreciate your feedback on this process.
Thanks again for bringing this to our attention. We hope we can help resolve any outstanding concerns and make your next experience a smoother one.
Kind regards,
On the Beach Team
No air conditioning in the room
No air conditioning in the room, hygiene issues ( dirty bed sheets with blood on them ) , dirty glasses.
Smelly fresh painted rooom . Insects around. Lack of contact with resident , no help . We had to change room twice due, this hotel is a nightmare. Many arguments about poor service we witnessed at reception.
23 augustus 2026
Antwoord van On the Beach
Hi Sylwia,
Thank you for sharing your experience with us. We are truly sorry to hear about the numerous issues you encountered during your stay, including the lack of air conditioning, hygiene concerns, unpleasant odours, and poor service. We understand how these problems can significantly impact your holiday and sincerely regret that your expectations were not met.
We’d really like the opportunity to look into your experience further and see how we can assist. As we don’t currently have enough information to locate your booking, could you please send us your booking reference number?
Once we have this, we can look into the concerns you’ve raised and provide the appropriate assistance.
Kind regards,
On The Beach
Easysunshine here we come to set up everything in the one…
Easy to set up everything in the one place prices good lots to choose from
26 augustus 2026
Antwoord van On the Beach
Thanks! Glad you found everything easy and good value 😊 The Team at On the Beach
I accidentally booked the wrong hotel
I accidentally booked the wrong hotel, I noticed this once I received my confirmation email, I contacted team and they are sorting this out for us without any fee, just difference in hotel price. We are very grateful for this.
23 augustus 2026
Antwoord van On the Beach
Thanks Ellen — we’re so glad we could sort that for you and that the price difference was the only change. Hope you have a fantastic trip and we’ll be here for your next booking 😊
The Team at On the Beach
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