horrible communication , never been told that checking bike will take so long , horrible customer service rude and nasty, I took a bike after few weeks nothing been done , took to halfords day after 2... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Dealt with Grant when buying my Aprilia. Great service, great communication and made everything super simple. A very happy customer. Thanks again, Pete.
First time for myself visiting with my husband who has been before. Harry was fantastic very knowledgeable and helpful and nothing was too much trouble. Highly recommend giving them a visit for all yo... Toon meer
Have been going to OYB for 14 years; Bought two Ducati’s; serviced several bikes; the sales and after sales is excellent, the range if bikes (and clothing) is huge and the surrounding roads superb for... Toon meer
Bedrijfsgegevens
- Motoraccessoirewinkel
- Ducati-dealer
- Kawasaki-motorzaak
- Motorzaak
- Motorwinkel
- Verkoper van tweedehands motorfietsen
Geschreven door het bedrijf
Established over 30 years, we are a family owned business run by enthusiasts for enthusiasts. We are main dealers supplying Aprilia, Ducati, Kawasaki and Moto Guzzi. We offer the finest selection of used motorbikes around. Our huge Clothing Superstore offers some of the best deals from the best manufacturers - Alpinestars, Arai, Belstaff, Dainese, Furygan, Shoei, Halvarssons to name just a few. We are DNA Arai Specialists and a Shoei Assured dealer. You can take peace of mind in the fact that we have a highly skilled and experienced team of technicians. We invest in continued training and development to keep our technicians up-to-date with all the latest changes and new models available. With an added benefit of a massive car park and on-site café - we are a one stop superstore that will meet all of your biking needs. All of this adds up to making us a destination dealership, so why not join us at our fantastic location in leafy Buckinghamshire surrounded by superb riding roads, stunning countryside and great access to London as well as the Midlands, South and beyond. We look forward to seeing you soon!
Contactgegevens
On Yer Bike LTD, A41, Bicester Road, HP19 0JX, Westcott, Verenigd Koninkrijk
- 01296655999
- Online@onyerbike.net
- onyerbike.net
4,4
Uitstekend
167 reviews
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Disappointing First Impression
I recently called On Her Bike in Aylesbury to ask about a potential part exchange for my bike and spoke with Robbie. Right from the start, the experience was underwhelming. Rather than showing any interest in what I was looking for or taking the time to understand my needs, he went straight into the hurdles. He said my bike would need to be seen by underwriters and that I’d have to provide all the details over the phone.
For a lifestyle brand selling fun and excitement, the call felt more like a tick-box exercise than a genuine conversation. A bit of enthusiasm or even an invitation to come down, see the bikes, and have a chat would have gone a long way.
I hope Robbie takes this as constructive feedback and considers how he can improve his sales techniques. The motorcycle industry isn’t exactly booming right now, and with experiences like this, it’s easy to see why. Sadly, I’ll be taking my business elsewhere.
12 mei 2025
Review zonder uitnodiging
Antwoord van On Yer Bike
Hi Steven,
Thank you for taking the time to leave feedback regarding your recent call with Robbie about a part exchange. We're sorry to hear that your experience felt underwhelming, and we appreciate you sharing your perspective.
At On Yer Bike, we specialise in specific brands and types of motorcycles that align with our core business and customer base. As you noted, your bike was a Harley-Davidson, which falls outside of our usual stock and expertise for part exchange.
When a customer offers a part exchange for a brand we don't typically retail or carry, the process is necessarily different than for a bike within our usual range. It requires us to contact specialist buyers or underwriters in the trade network who do deal with those specific brands to obtain an accurate and fair valuation. This isn't a quick or straightforward process, and valuations for bikes outside a dealer's specialism can indeed sometimes differ from expectations, as they are subject to the current market demand for that specific model within the trade.
Robbie was following our standard procedure for this situation by explaining this upfront and gathering the necessary details to explore the possibility of a part exchange value for your Harley-Davidson through our contacts.
While we understand you were looking for a different kind of interaction, when assessing the viability of a part exchange for a non-standard bike, the focus of the initial call has to be on whether we can realistically take your bike in and at what potential value, before spending time discussing potential new purchases or test rides which may ultimately not be feasible. This approach is intended to be efficient and transparent, even if the news about the part exchange isn't what the customer hoped for.
In an industry where some dealers are struggling we are keeping very busy, and this is largely due to our focus on and expertise in the brands we specialise in. While we always strive to help customers where we can, sometimes we are genuinely not the right dealership for a specific part exchange.
We wish you the best of luck with your search and hope you find the right bike elsewhere.
Ride safe
On Yer Bike
Brian
Antwoord van On Yer Bike
Thank you Duncan. 🙏
On Yer Bike
Brian
Fantastic service from really helpful…
Fantastic service from really helpful staff. Nothing was too much trouble. Paul
18 april 2025
Antwoord van On Yer Bike
Thanks for your feedback Paul.
See you next time.
On Yer Bike
Brian
Bought a ebike from there Blackburn…
Bought a ebike from there Blackburn branch and when it arrived it had an issue with the battery,it was loose ,I called them up and the technician Ollie was really helpful and talked me through how to resolve the issue,100% recommend these guys well done
24 april 2025
Review zonder uitnodiging
From finding what i needed to the end…
From finding what i needed to the end of the transaction was brilliant,however the post took absolutely ages,but you cant blame this company for Royal Mails slow speeds
22 maart 2025
Item as advertised
Item as advertised. Ordered to replace a smaller size helmet. Delivered within 24 hrs. Amazing communication and customer service. Definitely will buy again from this seller.
Its a pleasure to do business with people like this.
Thanks for the experience!
16 maart 2025
The product I purchased was delivered…
The product I purchased was delivered very quickly and was e perfect fit.
11 maart 2025
Bell Steve McQueen helmet
Delivered on time
Helmet well packaged and came with all accessories and in perfect condition
9 maart 2025
The service that I received from Ian in…
The service that I received from Ian in the service department was second to none,from arranging the collection from Norfolk the warranty repairs and the delivery back to my house. Will definitely be using them again cannot recommend enough
7 februari 2025
Review zonder uitnodiging
A pleasant encounter.
I purchased a Dainese Fighter jacket.
Very nice, and so was the price.
Delivery was quick.
All in all a pleasant encounter.
14 januari 2025
Fast delivery and great price.
27 december 2024
Good communication and helpful staff
Good communication and helpful staff. Item just as described at a very reasonable price.It was an quickly dispatched.
29 november 2024
Recommended.
Had the exact Dainese product that I wanted in stock, in my size, and at a good price. Arrived the very next business day after ordering. No complaints at all. Many thanks!
26 november 2024
Fantastic experience
Fantastic experience. Accidentally ordered two of the same visor. On Yer Bike rang to check, suspecting it was an error, cancelled one of the visors and arranged next-day delivery for the other.
Excellent customer service.
31 oktober 2024
Antwoord van On Yer Bike
Hi,
Thanks for the 5 stars, much appreciated.
Kind regards
On Yer Bike
Brian
Good product at excellent discount but…
Good product at excellent discount but next day delivery arrived day late
31 oktober 2024
Antwoord van On Yer Bike
Hi,
Thanks for you review and feed back.
We are sorry to hear your order was a little delayed, it has been noted and we will use your feedback to improve in the future.
Regards
On Yer Bike
Brian
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