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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Absolutely disgraceful customer service. Don’t answer emails. Yesterday had a one time password for Amazon, sent over 2 emails heard nothing so had to leave work to drive 64km to get up to office befo... Toon meer

Beoordeeld met 4 van de 5 sterren

Website is absolutely useless. Trying to give them feedback. No contact details! Try to use chatbot, useless! Try to send a query, get stuck in doom loop of those stupid images ‘click all the bic... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Customer service is diabolical. Rude rude people. These people can’t count nor read. And would argue with a wall. Scammers

Beoordeeld met 5 van de 5 sterren

Oohpod has been a really convenient way to receive my parcels. I like that I can pick them up anytime with just a QR code, and the lockers feel secure. Notifications are usually prompt, and pickup is... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Logistieke dienstverlening
  2. ook in
  3. Business to Business-service
  4. Kluisje voor pakketbezorging

Geschreven door het bedrijf

OOHPod: 24/7 Smart Parcel Lockers across Ireland, offering secure, private, and convenient parcel collection and drop-off services. OOHPod is your Out-Of-Home Flexible Address. Say goodbye to delivery anxiety with OOHPod and embrace freedom from home deliveries. Sign-up today and save with OOHPod bundles when you shop online. https://www.oohpod.com/#get-started OOHPod is an Irish company providing a parcel locker network across Ireland and Northern Ireland. Our lockers accept parcels from all delivery providers, offering individuals and businesses a secure and convenient way to send and receive packages. Available 24/7 at accessible locations, the lockers enable flexible and hassle-free parcel management. With a focus on privacy and sustainability, OOHPod provides a reliable, agnostic and open network of lockers as an alternative to traditional delivery points. OOHPod lockers serve as an efficient and sustainable Out-Of-Home address solution. Review our businesses products and improve your parcel management with cost effective solutions OOHPod lockers. https://www.oohpod.com/business With over 30 year’s experience, as market leaders, OOHPod’s management team has created the number one smart locker network in Ireland and continues to grow with the C2C and online shopping market.


Contactgegevens

3,0

Gemiddeld

TrustScore 3 uit 5

244 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 32% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 maand

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

3,0

Alle reviews

(244)

46 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service. The one parcel that went missing was located within 5 mins by the girls in the office. So far so good

28 juni 2024
Beoordeeld met 5 van de 5 sterren

Great service

Great service, works well and reasonably priced.

31 mei 2024
Logo OOHPod

Antwoord van OOHPod

Thank you so much Michael for your positive feedback! We're thrilled to hear that you're happy with our service and find it both effective and reasonably priced. Your satisfaction is our top priority!

If you ever need anything, don't hesitate to reach out.

Thanks again for choosing OOHPod

Beoordeeld met 5 van de 5 sterren

Highly recommend

Highly recommend, they offer a great service. I have used their service a number of times. The staff go out of their way to be helpful.

It's a great company and a brilliant way to buy from Amazon, Ebay or Vinted or any items that will only post to the North and not the South

5 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great service, period

This makes it easy to purchase from UK without all the hassle. Easy online experience, many pick-up locations and good prices. Thank you, great service, have used it for more than a year, several times, no issues.

31 mei 2024
Beoordeeld met 2 van de 5 sterren

Let down - Courier unable to access locker.

I was delighted when OOHPod came along, because I was a regular user of Parcel Motel. I never minded the delay of a day or two for parcels to arrive because it was a reliable service. After having one good experience with OOHPod, I was disappointed when things didn't go smoothly with the 2nd order. The courier wasn't able to gain access to the lockers and rang me looking for an alternative address to deliver the parcel to. I had to have him deliver it to my workplace (where they're a bit grumpy about accepting deliveries) and I haven't used the service since. I've been put off them after this bad experience. It shouldn't be this difficult. I wish OOHPod would process the parcels themselves and have their own couriers put the packages into the drawers, rather than rely on others. At least then the packages will definitely end up in the lockers. From what I can see online other people have had similar problems.

5 februari 2024
Review zonder uitnodiging
Logo OOHPod

Antwoord van OOHPod

Hi Grantchester, we are very sorry to hear about our customers having issues when using our service.

Please get in contact with our customer service team on email or live chat so we can resolve the issue for you and understand how this issue occurred with our courier partners.

Please have an order number or your email for reference.

support@oohpod.com

https://help.oohpod.com/kb-tickets/new

We are constantly working with our partners to maintain and improve our onboarding and operation processes.

Your views would be very important to us as we continue to grow across the island of Ireland.

We look forward to hearing from you soon so we can provide you with the same good experience you had previously.

Beoordeeld met 5 van de 5 sterren

Oversized parcels, fantastic service!

What a bonus getting oversized parcels delivered to Oohpod Jonesborough, not only to you have safe delivery but fantastic customer service! Thank you Oohpod for making my life easy!

2 mei 2024
Review zonder uitnodiging
Logo OOHPod

Antwoord van OOHPod

So glad you have shopping freedom with our oversize parcel service, welcome to the shopping revolution! Our Jonesborough ParcelShop staff are there to help with returns, cheap parcel sending, and access to our glitzy fitting room. Thank you so much for taking the time to write a review, much appreciated.

Beoordeeld met 5 van de 5 sterren

Fast and friendly

Highly recommend the services provided by Oohpod. I have been using them for about a year now and cannot find fault with them. They are fast and efficient and their customer service, when I've needed them, have been very helpful.

7 mei 2024
Review zonder uitnodiging
Logo OOHPod

Antwoord van OOHPod

Thank you so much for your review. Our staff are trained for both onsite and remote help. We are able to resolve nearly all issues in the moment via online or in our shop. Thanks again!

Beoordeeld met 4 van de 5 sterren

UPS/DPD don’t seem to deliver to OOHPod locker.

I’ve only used OOHPod lockers for the past year and a half because I can’t get parcels delivered to my home. Nothing against OOHPod but some courier companies (UPS, DPD…) never seem to deliver my parcels to the locker and for me, it ends up a whole saga trying to get my parcels. If you are ordering online and need your parcel urgently, it might be a better idea to get your parcel delivered elsewhere as these providers that might be delivering your parcel may not actually deliver it. This has been my situation the whole time. Now if I need something urgently, I get it delivered straight to my sister’s house to avoid the mess of dealing with UPS and DPD etc. A Post manage to deliver parcels to the locker without any issues so not sure why UPS and DPD have difficulty.

As mentioned, this isn’t an issue with OOHPod. I just wanted to give people the heads up if ordering items that are needed urgently. For reference, I’m based in Dublin.

5 mei 2024
Review zonder uitnodiging
Logo OOHPod

Antwoord van OOHPod

Hi Amy, We are very sorry to hear about the issue you’ve been having with your deliveries to our OOHPods.

Please get in contact with our customer service team on email or live chat so we can understand how we can resolve the issue for you. Please have an order number or your email for reference.

support@oohpod.com

https://help.oohpod.com/kb-tickets/new

We are constantly working with our partners to onboard, maintain and improve our processes and operation. Your views would be very important to us as we continue to grow across the island of Ireland.

We look forward to hearing from you soon.

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