Optama Reviews 

Received a grant at Christmas for a heat pump with help from optima, but since the money hit their account, it was a disaster. Poor communication, delays and errors. Had to do 3 surveys with different advice each time. Install dates changed at no notice then when they finally did arrive, they had ordered the wrong equipment. The folks on the phone tried to persuade us to instal a cylinder that was inappropriate for our family size just to rush the job through.

Two weeks turned into 3 months, but we finally did get the heat pump installed. The actual installers couldn’t have been better. Friendly, clean and hard working. All the problems seem to have been in the office end of the company.

Installation of 12 panels , 2 batteries and inverter carried out as per agreed date on Thurs 4th May.
Specification of batteries and inverter was changed from Sunsynk to Growatt - Additional £700 cost was absorbed by Optama.

Installation team (sub contracted by Optama therefore working to a price) these guys were fantastic and very good to deal
with even though they were not given full details of installation from Optama. ie could only fit 11 panels and not 12 as
vent pipe on roof was an issue (picture was already sent showing this). Also batteries and inverter had to be fitted in
front vestibule as too heavy to lift. Issue with fitting kit in the loft.
These issues were easily resolved if sales person had done proper site survey and also communicated with instal team.

Biggest issue was request for payment (£10500) - extremely short notice ie 60% deposit payment the week before install
and final 40% payment the day after instal was completed. As this was a grant from HES there is no way I could get the
grant that quickly but fortunately had read previous reviews where this has happened before and borrowed enough money to
pay for this.

Overall happy with installation including fantastic support from Cheryl in the office and the installation team. Would have
been nice to have a follow up courtesy call after the installation. Area of concern for the future would be support from Optama?
Still await credit for outstanding panel.

Optama has done a great job in installing solar panels and battery system . Starting with Andy, Who did the survey and explained the entire installation process . Then the installation team who arrived on the promised day and completed all the work in good standard , Finally office staff Cheryl who helped me with all the post installation documents/paperwork/certificates/warranty docs. Overall I am very happy with their service , I hope they continue to provide the same level of customer service throughout the warranty period , which is were majority of company fails to do.

Optama Sales and Solar Installation Teams were excellent. There were delays in scheduling the install but at least one delay was due to winter weather. Would use again and am in the process of investigating Air Source Heat pump solutions with Optama.

Great comms from start to finish and installation of an air source heat pump went really well. No issues at all since then and it is running as well as it needs to be and very efficient in term of energy and cost to us. Would recommend this company - just make sure you agree all specifics prior to the install day as with all builder work as we had some minor complications on the day that were promptly addressed a few days later.

In our case it all tied into our existing Solar PV and Home Battery and only a month ago we were finally able to ditch the gas meter entirely. Thank you Optama, Steven and team with all your help.

I am so impressed with the service and I'm delighted to have the radiators installed. John and Tony who fitted them were wonderful, a real credit to the company.

All the tradesmen from start to finish were fantastic.

Very helpful customer service, everything done on time, new boiler fitted and very happy with it, especially the new heating controls. Would recommend the company to anyone considering to use.

Professional work, air pump, solar panels, insulation replaster walls, electrics, house now toasty, all done very efficiently very happy customer.

Have to agree totally with the other negative reviews on here about Optama for solar and battery install.
They have to be the worst professional company I have ever dealt with. Constantly having to chase them and being ignored, being told lies, rescheduling the job numerous times at the last minute with no communication and giving you empty promises. Then when they do turn up the wrong equipment gets fitted.
Health and Safety by the contractors is also a concern, as no scaffolding was erected when they were installing the panels, something that they quote for in the price!
Nobody from the Optama operations team has ever visited my property to check the install and they just ignore any formal requirements or communication, that is until they need an invoice paid then they continually harass you for payment.
If you are applying for the government backed HES loan funding to support your install then forget it, as they do not fully support the scheme, because they require payment as soon as the install is complete. This defeats the purpose of applying for a loan, as the HES funding can take a few weeks to be released for payment once the install has been done and that is assuming the Optama paperwork has been completed correctly. This results in you needing to find other means to pay the invoice.
I would never recommend this company to anyone and wish I had gone elsewhere.
They don't give a damn about the customer and all they are chasing is the next poor customer in line with a deposit, once that's paid they move on.
They don't even deserve a 1 star review. You have been warned!

Got new air source heating, internal wall insulation and solar panels put in last week by Optama and must say that I am delighted with all aspects of the jjob
From first contact to sign off we found this company to be very professional and helpful in all manners,
We would have no problem in recommending or using this company again in the future
Thank you team Optama

Ordered my solar panels in oct 2022. Given 10%deposit, then further 15%deposit in Feb 2023. So many lies about installation dates, and not giving information. When asked for refund, they said it's all done and will be there in 3-5 days. 3-5 days gone not a single penny arrived, again lies, now contacted my bank .

Air source heat pump and solar panels

I had Optama install both air source heat pump and solar panels at my home on the Eco 4 scheme - this is an excellent scheme that allowed me to upgrade my home with no outlay costs to myself.

Throughout the whole time I dealt with Optama they were responsive and were on hand to help with any queries I had. I have received all paperwork and any questions I had were answered by Kieran and Calum straight away.

⭐️⭐️⭐️⭐️⭐️

Solar Panels

I first contacted Optama in February 2023 regarding installation of solar panels; the team at Optama were very efficient from first point of contact through to installation and after sales queries I had.

The panels look great and I paid an additional cost for bird skirting which gives a really nice finish. I would definitely recommend adding the bird skirting on to your quote!

I would not hesitate to use this company and have recommended their services to other friends and family.

I am going to stick to the facts of the timeline and let people make up their own mind why I gave this rating.
20 Oct 22. Solar PV and battery order placed.
19 Dec 22. Home Energy Scotland funding approved. Optama were informed.
12th Jan 23. HES loan was fully in place with all paperwork complete. Optama were informed.
20th Jan. I chased up my email from 12th as had no contact. First Install date was given as 1st Feb.
23-30 Jan. Failed to carry out installation survey several times with no communication when not turning up.
30 Jan. Eventually had a video call on same day as 3rd attempt at in person meeting. Was then told agreed batteries and invertor would be changed.
31 Jan. I rejected the change in equipment. Was told on the phone the original equipment could be installed the following week.
6 Feb. I emailed to check when it would be installed.
7 Feb. I chased email due of lack of response. Was told they were chasing supplier and there were supply issues.
20 Feb. I chased due to lack of contact. Was told 17 Mar for install.
10 Mar. I emailed to check it was going ahead.
14 Mar. I chased due to lack of response to be told of a delay of a week due to weather.
20 Mar. I emailed to check when install would be that week.
21 Mar. Received reply and was told that supplier had let them down. (Why was the equipment only being ordered this late. Should it not have been ordered for 17 Mar??)
21 Mar. I emailed to summarise delays and set a deadline install date of 31st March.
22 Mar. Was told they would aim for this.
30 Mar. I emailed to check what was happening as had no contact. Received email that they wanted to come and see me to work out a plan. I offered times on the next 3 working days. NO attempt was made by Optama to set a date or time for meeting.
4 Apr. I emailed to cancel the order. I received no response.
5 Apr. I emailed again requesting an immediate response. Our deposit was refunded by the end of the day.

Optama installed our oil boiler in March 2022 but it took numerous visits and another month before it was working properly due to being badly and wrongly installed. Eventually got an engineer from the manufacturing company to come and look for it, and straight away he spotted that it had been wired up incorrectly.
Part of the contract included 5 years servicing. However when we tried to arrange the service in March 2023 Optama have continually ignored us. We have contacted them via their contact email, but not once had a reply. Also spoken to them on telephone and either get transferred to another extension which cuts of or goes to answer phone. And yes you guessed it, leave a message and you get ignored.
This company really should be ignored as I'm disgusted by their service. No idea how they are still in business as their service is disgraceful. They just want your money.
Just to add to that, we got numerous quotes at the time from different companies and a few were comparable but we went with Optama because they offered an interest free credit option on the payment. However after we signed up to them we were advised that unfortunately the interest free credit wasn't available when installing oil boilers. Strange how it was when they were giving us the sales pitch.

Following on from Optama's reply, I emailed them as requested,which is the same email address I've already trued to contact them on numerous occasions. Once again they have not replied.

Placed me order in Aug 2022, now 10/02/23 and for the 4th time you have failed to install the solar panels on the agreed date. No contact to tell me it wasn't going to happen or why, and when I phone your customer service, there is never anyone from renewables available to take my call and promised call backs never happen

1st class company, arrived at the stated time, and completed in one day.
Full walk through of all the instructions, can't fault the service from Optama.

Extremely happy with my solar installation. See a big difference in my electricity bill. Would highly recommend Optama.

Employed this company to supply and install elctric combi boiler in my 84 year old mother's home. The company cancelled the first time due to 'unforeseen circumstances' and rescheduled for 5 days later. I waited and waited and eventually called to ask where they were. Was told that job had been cancelled due to one of their engineers being sick. However, this had not been communicated to me! Extremely unprofessional so I have now cancelled this firm and requested my deposit of over £1000 be returned to me immediately. I do not have time to waste on a company who make false promises. Think again if you are tempted to request their services!!!