Optical King Reviews 1.201

I placed an order on 19th February for two pairs of glasses. The website states a 14-day delivery time. That deadline passed with no delivery and no communication.

I contacted the company twice. On the second occasion I was given a specific assurance that my glasses would be posted that day and that I would receive a tracking number by the end of the day. Neither happened. This constitutes a misleading commercial practice under the Consumer Protection from Unfair Trading Regulations 2008.

Following formal written complaints, I was eventually told today — over three weeks after ordering — that one parcel would be dispatched via Royal Mail 24. I had requested guaranteed tracked next-day delivery for both items. Royal Mail 24 is not a guaranteed service, and only one parcel was referenced despite my ordering two pairs. This represents a breach of the Consumer Rights Act 2015, under which goods must be delivered within the agreed timeframe and in satisfactory condition.

I formally requested the company's registered company name, Companies House registration number, and registered office address on two separate occasions. Both requests were ignored. Under the Companies Act 2006 and the E-Commerce Regulations 2002, any business trading in the UK is legally required to display this information prominently. This company does not. That is not an oversight — it is a legal violation.

The company claims on its website to be UK based, however the complete absence of any verifiable company registration details raises serious questions about whether it is in fact a UK registered entity. Prospective customers should satisfy themselves on this point before ordering.

I would also strongly advise anyone considering purchasing from this company to pay by credit card only. Under Section 75 of the Consumer Credit Act 1974, your card provider is jointly liable with the retailer for any breach of contract or misrepresentation on purchases over £100. This protection could prove essential here, as it has in my own case.

I have retained a full record of all correspondence and the matter is prepared for referral to Trading Standards.

Order at your own risk — and only ever by credit card.

Quick delivery. Extremely easy process for prescription glasses. Confirmed accurate by eye test person. 110% recommend with phenomenal quality

Very good quality frames, better than expected for the price and very well packaged. Delivery time was also good

Great glasses, great price, great delivery!

My glasses arrived yesterday after a bit of a wait but I'm very happy with them. The design is great, the prescription is correct and the price was excellent.

Very quick and exactly what I ordered . Good quality Thank 👍

Great description price and fast delivery perfect service

Good quality glasses, delivered promptly.

I ordered a pair of prescription glasses which took around 3 weeks to arrive. As they were ordered on 29th December, I anticipated a slight delay due to the time of year. Unfortunately, the frames arrived bent so I arranged a return. Jessa from customer support was very helpful and responded quickly to arrange the return after I provided photographs and a video of the glasses.

However, I am still awaiting a refund despite Optical King receiving my returned order 3 weeks ago. This exceeds the “up to 14 working days” timeframe stated for refunds, and I now have to pursue a chargeback through my bank.

This was my first experience ordering glasses online and the cheaper cost has not turned out to be worth the hassle.

Very quick delivery and the new sunnys are perfect. Great price too! Overall I am very pleased

Absolutely nothing like I expected. Prescription clearly wasn’t followed at all. Waste of money.

Delivered quickly. The glasses are affordable but feel and look high quality. So pleased!

Excellent service. Great value glasses

Very good quality am really satisfied with the price and product

They double checked with me for my prescription, and dealt with promptly. Delivered reasonable well.

Thank you so much , The glasses are fantastic and the prescription is spot on . Delivery was very quick . Amazing A++++++++++

Great glasses fit well

Great price fast delivery

Great glasses. Thank you.