Optilase Eye Clinic Reviews 575

Dear Optilase Team,

I am writing to express my dissatisfaction with the scheduling and communication regarding my ongoing treatment following my IOL lens replacement surgery in April 2025.

While the initial surgery and consultation went well, my experience over the past year has been disappointing due to significant delays and administrative issues. After developing Posterior Capsule Opacification (PCO) and undergoing two YAG laser treatments, my reading vision remained poor. The subsequent process to address this has been fraught with complications:

- Trial Lens Delays: I experienced two cancelled appointments because a trial contact lens took six weeks to arrive.
- Scheduling Conflicts: After a consultation confirmed that Lasik is required to correct remaining astigmatism, I scheduled a weekend morning appointment to accommodate my 200km round-trip journey from Louth. However, four days before the procedure, I was asked to move this to a Friday afternoon during peak traffic. The alternative offered—Saturday at 11:30 AM with a projected 2-3 hour wait—is equally unsuitable given the travel distance and the impact on those accompanying me.

I feel that because this corrective procedure does not generate new revenue, my care has become a low priority. This process has taken six months longer than necessary, and as a result, I no longer feel comfortable recommending Optilase to others.

On a positive note, I want to commend the staff at the Carrickmines and South William Street clinics; they are professional and helpful. The issue lies within Optilase’s internal systems and communication.

I hope you can address these concerns and provide a more reliable and considerate approach to customers in the future.

Whilst this organisation has a a high standard of optometrists and surgeons, their quality of service is abysmal. I have had appointment times changes without notice, conflicting advice given, missing consent forms, and have been left ignored for the request of non-prescription eyedrops.

They have made the process of laser eye surgery so beyond stressful, I cannot recommend it to anyone I know. If you are nervous about this procedure and require attentive care, avoid this place at all costs.

From beginning to end , my experience with the entire optilase team from front facing staff to the nurses , receptionists , optometrists and surgeons have been FIRST CLASS !!! They made my journey and post op journey seamless !!! Life changing - 20/20 vision ! Quick and painless ! Highly recommend these guys ! Shout out to Claire and Jordan on South William Street amongst countless others !!

The experience was great. The staff were genuinely nice and made you feel welcomed. Any questions answered with no hesitation.

While getting the surgery done they were talking away to you as if it was just another day - for you of course it isn’t, for them it is but they made you feel like it was just another day.

10/10 would, will and have recommended to friends.

- Nathan C

Great, best decision I made was having lasik!

I always wanted to get laser eye surgery but was always too scared, I finally plucked up the courage to go for a consultation and it was smooth sailing from there, I was recommended to use an eye mask for a couple weeks to improve any chances of the surgery being cancelled, and when it came to the day of the surgery, I was first in that morning at 7am, everyone was amazing, especially the nurses who talked me through everything and explained the aftercare and also made me feel at ease. The surgery itself was so fine, a little uncomfortable, but totally manageable, not painful at all and was over super quick. All the staff in the operating room were super nice and supportive. I was on the way home shortly after 8am after being given lots of eye drops and instructions. My eyes were extremely sensitive to light and very watery when I opened them, but after a nap and by lunch time I could see perfectly, the sensitivity was almost gone. I couldn’t get over how fast it worked and quick the sensitivity went. I had a couple follow up appointments to ensure recovery was going well and I now have better than twenty twenty vision. I wish I did it ten years ago and don’t know why I was so scared and nervous about the surgery, it was uncomfortable at parts but not painful! Would highly recommend to anyone eligible, it’s life changing!

All questions I had were answered. I didn't feel pressured to go ahead with procedure after the consultation.
The procedure was very quick and after care was thorough.

I had an amazing experience at Optilase Eye Clinic in Belfast. From the very first consultation right through to aftercare, the entire team made me feel comfortable, informed and genuinely cared for. They took the time to explain every step in detail, answered all my questions without rushing and made what could have been a nerve-wracking process feel completely manageable.

I can honestly say it was one of the best decisions I’ve ever made. The results have been life changing and my vision is still fantastic. The professionalism, friendliness and attention to detail from the staff really stood out and it’s clear they take great pride in what they do.

I would highly recommend Optilase to anyone considering laser eye surgery the level of care and support throughout the entire journey was second to none.

I had my procedure with Optilase and honestly, the entire experience exceeded my expectations from start to finish.From the very first consultation, everything was explained so clearly and thoroughly. The staff were incredibly professional but also warm and reassuring, which made such a difference in calming any nerves I had. They took the time to answer all my questions and made me feel completely comfortable and confident in my decision.

On the day of the procedure, the team talked me through every step as it was happening, so nothing felt unknown or overwhelming. The procedure itself was surprisingly quick and was far less daunting than I had built it up to be in my head.The aftercare has been just as impressive. I felt really supported throughout the recovery process, with clear instructions and check-ins.

The results have been life-changing. My vision has improved so much, and even though there were some normal fluctuations during recovery, I could see progress every day. It’s such an amazing feeling not having to rely on glasses or contacts anymore.Overall, I would highly recommend Optilase to anyone considering laser eye surgery. The level of care, professionalism, and overall experience has been outstanding, and I’m so glad I chose them.

From the first consultation, the process was quick, professional and caring.

Very helpful and friendly whenever questions were asked. Some things needed clarifying and they were good about getting to the the answers.

Great experience. Claire (my optometrist) is very helpful and pleasant to deal with. Successful operation and much improved vision as a result. Delighted with the experience.

Extremely professional and delighted with the results

My consultant was always warm and informative as well as receptionists

The surgery was perfect and Im happy with teh results.
On the other hand all the previous month and consultancy was not without issues.
Main problem was the delay to get the test contact lenses to try the new eye configuration. The issue was on the providers not in optilase, but the support and communication wss not the best and I was close to push back the surgery.
On the day of the surgery, they were bad planning and Ive got my surgery 6 hours after the original plan. With no clear communication but to ask every 30-45mins if im going to get the surgery soon or if i can go a have my lunch. Which i have to take after the surgery instead of going to test immediately.
Post surgery everything is alright.

From the initial consultation appointment through to my post op appointments, the staff at Optilase have been so supportive. My operation went so smoothly and all queries answered easily by the surgeon and reception team. My appointment was scheduled last minute but the team assisted and calmed me the whole way through, and it is the best thing I have ever done. Absolutely life changing!

Had Lasik surgery and was surprised at how much of a quick, efficient and painless experience it was. Aftercare and post operation support has been fantastic. Would highly recommend to anyone considering getting it done.

The personalised care from start to finish, pre surgery which involved consultations and post surgery which involved aftercare. Very accessible, any questions I had, just a call away and I could get answers.

Very freindly and professional

Just the simplicity of the process from beginning to end . There was no pressure or stress a very positive experience