Optimum Reviews 

Power surge..fried modem. Technician Saber came to my home in 3 hours and remained for 2 hours to assure that everything was functioning okay. Saber was personable and professional. He is an asset to your company. My service has always been fast with no outages.

I signed up for a $30 dollar WiFi plan with you in March. Every single month I have been charged an additional $100 on top of that. I have spent countless hours on the phone over the last several months, bounced between the billing and retention departments. They confirm I am being over charged, but claim they do not refund money. I have asked to speak to supervisors and have been told that is not an option. I am owed over $600 dollars, which to me, is a significant amount of money. I am hoping this post reaches someone at your company who is willing to give me the money that you have wrongfully taken from me every month.

WORST flipping
WI-FI EVER, it frequently cuts out, I can’t go 20 minutes without The Wi-Fi buffering, the customer service is terrible, they promised $50 dollars a month and I’m paying $109 , 0/10 , NEVER CHOOSE OPTIMUM CHEAPER ISN'T ALWAYS BETTER, This is A TERRIBLE COMPANY

Optimum,overall, has the worst customer service of any business that I have ever seen. First of all, chat is the only way to get hold of anyone unless they deem it necessary for you to speak to someone. Once I was referred to the Apple support! I note that many of them are now using a script so that at least they are kind. Just a word of warning - I would not sign up with Optimum if they were the last business on earth.

100% scam. I've been trying to cancel my contract for the last four months and they refuse to cancel it and just keep charging my account.

Literally the worst internet ever nothing ever loads its always slow i hope whoever owns optimum dies cause this shit sucks

Very Monopolized business practices. When shutting off your service I called to shut it off on Aug 15th. My billing period was from Aug 11th to Sept 10th. They refused to credit me from Aug 16th to Sept 10th. Any honest company would follow through with billing practices to be fair. Therefore I had to pay the full bill of $100.00. I even filed a complaint through the better business bureau and I got a call that the bill states we have to pay if we disconnect between billing dates. I also read with the BBB that they were previously were Altice in Virginia and the Government to matters in their hands and they have to pay over 119 million back to previous customers. So this is how they are covering themselves by putting it on the bills that if cut off in between cycles you still have to pay the bill in full. Very unfair business practice and the customer service from the escalation team just repeat over and over again the billing practice. Then I was told not to pay from optimum rep not to pay till BBB has answered then I ended up with a late fee and they would not credit that back either because it was not a good enough reason. Poor Poor Customer Relations

Would strongly advise switching to optimum for any services, and definitely not the mobile phone. Phone, cable and internet services in general are poor and unreliable. Have experienced numerous outages. When you sign up there’s no full disclosure. We were offered a completely free phone without any obligation with the option to “easily” cancel with no penalty and no payoff “at anytime “. Which I just found out was not true! The customer service is horrible and they do their best to drive the customer to insanity by transferring them to multiple departments and asking them the same questions over and over again. Simply put, a torture! They do it in an attempt to get the customer to hang up or continue with their service. Canceling optimum services is essentially near impossible! Had to spend about 90 minutes today on the phone just to get a transfer pin to transfer my phone number! Bottom line, your best protection is not to sign up for any optimum services. There are many hidden costs and almost impossible to cancel! And all their services are poor compared to the competition.

I have been with this company before it was Optimum, it used to be called Suddenlink; before that it was called Cox Communications; before that it was referred to as Cox Cable. I have suffered through their bullshit for over 40 years with no other options available. The only consistent service provided is a MONTHLY rate increase. When you inquire as to why, the excuse given is a promotion has expired, new taxes, new service fees, rate changes, etc. Bundle & save, the only thing you will save on is postage stamps, but the cost will keep increasing. The company has absolutely nothing for customer loyalty, no frozen rate, no lower rate, nothing but AI service or tech support in a foreign country where Suzy or Mark's accent is so thick you can hardly understand them. Run from these people, run as far and as fast as possible.

Optimum altice does not provide good wifi connection or Internet connection I have had poor service for over one year now boxes change modem changing the streaming devices that I never asked for they charge $14.99 each I'm a disabled senior citizen on a fix income and the service is beyond poor when you contact BBB it's not BBB it's optimum altice pretending to be BBB and still no results this company needs to be dismantle they do not serve the general public with good service at all

The assisted living facility that my mom moved to last year used Optimum for their phone and cable service. Unfortunately, when my mom died this week and I cancelled the account with a credit balance, I was told they will not send a payment back. It “zeros” out when you cancel the account.

I have never dealt with a company that did not return a persons credit balance. DO NOT USE THEM.

After 9 years of watching our Optimum bill go up every single year, we finally tried to cancel. It took a grueling 45 minutes of being passed around to different reps trying to throw "better prices" at us. We were completely done. Optimum makes canceling intentionally difficult and time-consuming

Company refuses to disconnect the service on the date we requested and instead is charging us for a whole billing cycle. Customer service agent was aggressive in trying to make us transfer the service instead of cancelling, lied about competitors cancellation policies, and ultimately still refused to cancel our service on time.

Update: I emailed BrandReviews@optimum but it was a waste of time. The response was generic and unhelpful. My 1-star review is staying.

⭐️ 0/5 — Extremely Disappointed with Optimum Wi-Fi Service

My experience with Optimum Wi-Fi has been absolutely horrible. The service is unreliable, and I am constantly having problems with my Wi-Fi and having to call customer service to troubleshoot my equipment.

Every time I call, I feel like I get the runaround instead of a real solution. I have spent far too much time trying to resolve the same issues, and the problem continues.

I would not recommend Optimum Wi-Fi to anyone. For the price we pay, the service and customer support should be much better. Very disappointing experience

Wish I could leave negative stars. I’ve never not spent at least an hour on the phone with them every time I call. I have to call them at least every other month to ask why my bill has been raised yet again. My bill went up $50 last month and another $40 this month. Always the same bs about a “promotion” running out. That’s how they screw you. Duplicitous business practices at their finest with this company. I’ve been with them for about 20 years but I’m canceling my service with them after this bs. I’m calling them out here, next the BBB and finally with be calling my state representative to report them as well. Horrible customer service. Their only goal is to keep you paying more for less.

You guys cancelled my service for no reason. Didn't even speak to me. I was a customer for years and never missed a payment. Great job trying to get rid of your customers.

Optimum keeps increasing the bill without notifying. Not adjusting the bill after a downgrade is made. Live Help option does not give chat transcript whatsoever. Extremely poor business practice.

This review is for the mobile service. I called Optimum to lock in a high speed internet price and an agressive, unethical, unprofessional sales representative looped me into a phone that I did not order, refused when they tried to deliver it, and spent 4 MONTHS fighting charges for a phone, I did not ask for and NEVER received. Customer service was USELESS!!! They kept charging my credit card and I was forced to call my bank several times to dispute the charge. DO NOT GET OPTIMUM MOBILE!!! Their sales reps are unethical, aggressive and unprofessional. I asked to speak to a supervisor many times and got the run around. THIS HAS BEEN A HORRIBLE EXPERIENCE!!! If I had to rate then, I would give them a zero.

I have been an Optimum customer for approximately fifteen years, and this recent experience has been one of the most frustrating in all that time. I originally called in because my internet speeds were consistently underperforming. During that call, we ran a speed test that confirmed the problem, and the agent then offered me an upgrade to one gig service. After the upgrade was installed, the issue was never actually retested or resolved.

I was then transferred to another representative to discuss pricing, since I was not willing to pay full price for one gig service when the underlying speed issue had not been fixed. Instead of addressing my speed concerns, that representative focused entirely on the pricing conversation and became dismissive and rude when I tried to bring the technical issue back up. When I asked to speak with a supervisor, he ignored the request the first time, and only transferred me after I mentioned involving the attorney general's office.

The supervisor I was then connected with, over chat, was similarly unprofessional in tone. I have screenshots of the chat conversations with the representatives documenting the tone and content of those exchanges, in addition to screenshots of my speed test results. Throughout this entire process, it felt like the company was more interested in upselling me to a higher tier plan than fixing the actual problem I called about.

As of now, I am paying for one gig service but regularly getting only four to five hundred megabits down, and my upload speeds will not exceed five megabytes per second. A technician is scheduled to come out, but if this is not resolved, I will be filing a formal complaint. It is worth noting that Optimum's parent company, Altice, already settled with the West Virginia attorney general for over one hundred nineteen million dollars over this exact pattern of poor service quality in the state. For a location this close to Charleston, West Virginia, service this unreliable is unacceptable.

Unreliable internet, terrible customer service.