Orangetheory Reviews 45

My daughter attended a class at the local Orange Theory with a group from her school, and while there, she spoke with the manager. My daughter informed them that she attends school in another part of town, and they assured her that it was not an issue and that she could take classes at any Orange Theory location. Additionally, they informed her about the 30-day quit-free guarantee, stating that if she did not enjoy the classes after 12 visits, she could cancel her membership.
After attending a few classes, my daughter did not enjoy the experience but decided to continue to complete the 12 classes. Upon completing the 12th class, she attempted to refund her membership, but Orange Theory informed her that she had voided her quit-free guarantee because she did not complete all 12 classes at the same location where she signed up. Although my daughter takes responsibility for not reading the fine print, it is concerning that the manager did not inform her of this detail, especially since they discussed the possibility of attending classes at other locations. After speaking with management, she agreed it was her own doing for not getting the refund of $80.00 however she has been charged an additional $160.00 for the following month because she did not cancel her membership 30 days in advance. It seems unreasonable to expect her to cancel her membership before completing the required 12 classes to fulfill the 30-day quit-free guarantee.
Despite explaining the situation to the manager, she did not show any concern or willingness to address the issue.
It is VERY disappointing that Orange Theory seems to prioritize monetary gain over customer satisfaction.

I have been going to OTF in South Beach, Miami and NYC for 3 years now. I originally liked it a lot because it gave me a consistent workout in an hour. Lately, besides the bike I use for tread because of knee problems and addressing a shoulder injury, I have been unable to do at least 1/2 of the workout because rather than being a mix of abs and upper body, everything is upper body, with shoulder presses above the head, being difficult for my torn rotator cuff. Today was the last straw, as the "catch me if you can" did not adhere to HIIT policies of going up and down in heartrate--it was just a continuous going hard and I was continually in the red zone with my HR. My whole reason for doing HIIT is for cardiodynamic conditioning--teaching my body to bring down my HR on a consistent basis and within the time frame before again accelerating. This exercise of contnuously going hard does not achieve that and, moreover, I think it's dangerous. Pair this with lack of towels at this session in South Beach caused me to just give up and cancel my membership altogether.

Your sales staff said first free trial lesson. I couldn't go to the trial class at 09.30 am because I woke up with a migraine headache.Your company took 28-USD from my husband's credit card in the same day without our approval, without even a phone call, for the trial lesson that they advertised for free. The trial lesson is not an individual sport, but the use of the machines in the gym. therefore, there is no institutional loss for them. While I was planning to go at the available time, when I saw that money was withdrawn in this way, I came to the conclusion that it was an unreliable company. I will definitely not surrender my health to such a company.

In February me and my wife subscribed the OT program at East Boca Raton Unit. On the sales pitch we were told we could use gyms around the country and Canada, including Vancouver and New York the places we would move in March and April, leaving Boca Raton for good. They were really bold on that, and it seemed awesome for us.
So we used 1 month in Boca and went to Canada. For our surprise, Canada units have the same same but DO NOT accept subscriptions from US. So, all credits me and my wife had could not be used there. We froze our memberships and after a month we moved to NYC. For our surprise again, you can only use NYC's gyms if you pay a fee of almost twice the subscription plan, because they are like prime locations.
Then, I requested a cancellation for our plan and a refund of unused credit (in fact i paid 3 months and used 1). We had several discussions through the phone and we were not able to get any cent back.
So, on sales pitch, everything seems nice and amazing (not to mention we were told we could use OT's heart monitor, but nobody tells you it costs $15 per class until you go to 2nd class). Besides that really bad way of doing business - LYING AND FOOLING YOU - they have very bad customer care and no empathy at all.