Orbis Exchange Group Reviews 24

Really pleased with the savings I’m experiencing through Orbis. Wasn’t happy with what the bank was providing me anymore. The support and help also does not go unnoticed.
Craig specifically has been doing my payments from the team. Thanks Orbis.

I have used Orbis Exchange group for just over a year now. I find the team very helpful and professional . Nothing is too much trouble and they always get back to any questions I have promptly . They initially set up my local currency account and offer the best exchange rates in comparison to what I have seen previously and to date . I would definitely recommend their service . A very friendly approachable team who designate a team member to oversee your account

I had an excellent experience using Orbis Exchange Group. The whole process was smooth, transparent, and handled with real professionalism. The exchange rate was very competitive compared to my bank, and there were no hidden fees or surprises.

Communication throughout was outstanding — I was kept informed at every stage, and everything was explained clearly. The transfer was completed quickly and securely, which gave me great peace of mind.

I would highly recommend Orbis Exchange Group to anyone looking for a reliable and efficient FX provider. I’ll definitely be using them again.

Great service from Craig and Orbis team.

They have helped me with both incoming and outgoing international transfers for my business. The customer service has been excellent and I can't fault their payment systems. Very efficient and transparent. Highly recommend.

Great communication and great rates too. Would highly recommend.

Constantly having phone calls from these enthusiastic sales people, conveniently they try to get through asking for accounts or accounts payable regarding an invoice. The calls did not involve either accounts or accounts payable.

These guys are the best in the market, we are a small sales business and get contacted by traders every week/month who aren’t as professional or well setup.
Jake in particular has added really value to our business, new systems and ways of working for our FX. Wouldn’t hesitate to recommend.

Friendly professional and very accessible service, so great to be able to call and get through to someone straight away. Saved me loads of money on transfers and process was safe and secure. Thanks to Archie and the team

Excellent support and great rates
It is difficult to choose the right Fx partner, this is a competitive market and you get many calls. I have found the team at Orbis delivere on all of their promises and continue supporting my business after a year of working together.
I also regularly benchmark their rates, each time they are very competitive.

I am so sick of being harrassed by various employees at this company. Every time I state we have already been contacted and are not interested they just say "uhh... uhh..." on the phone like morons. Learn some manners and brush up on your objection handling training and PLEASE leave me the hell alone.

As the Managing Director of GHBC Global Consultancy I use Orbis for my business, personal use and recommend to clients.

The service is quick and smooth. Bradley manages my account and is always polite and quick to answer my needs, also gives me a great fx rate

Highly recommend

Great company, great service, incredible rates

My name is Raquel and I wanted to thank personally to Bradley Buscall for being so helpful replying super fast to all my questions. I was reading the other reviews in this platform and they are actually most of them made by people that are not really using the exchange but just complain by saying that the Orbis team is trying to sell them something. Well, I can honestly say that it is worth to try, at least for my case it is super helpful to use this exchange platform. The rates are easy and the bank transfers are made really fast. Therefore I can just say great things about Orbis and their team. Thanks :) Raquelkaizen

Absolute scum. Harassment from this company has been awful. Will not take no as an answer.

Very polite and helpful staff, the whole process from opening my account to currency exchange was impressive. As I am very busy, the fast process and excellent help was excellent. I will definitely be using Orbis Exchange again.

Really impressive service from Orbis. I found the set up process incredibly easy to open my account. The support on the phone was excellent to help me to carry out the currency exchange and the dashboard allowed me to determine the difference phases of the transaction to completion. I would definitely use them again for my next transaction

The most competitive rates been able to find and although I still compare on every transaction I can’t find another company that has been able to match or beat the rates they offer.
Very professional and transparent, always delivering on what they promise (I deal with Ben and Rob in particular).
Also they always notify me on market changes to mitigate weak rates as I use them for a personal house project on the continent and keeping costs down is imperative for me.

Keep it up guys!

The most sarcastic cold caller I've ever had. The caller kept asking for accounts and said its about payments and kept repeating 'payments'. I asked what payments and they just replied 'for payments'...payments in, payments out, customers, suppliers. She said it was for suppliers and I asked which supplier and she said 'for payments'...good grief!

Eventually I said 'I don't work for you so I don't know what you do or what you're offering' and she said 'I know you don't work for us because your not sat in this office are you'.

I still have no idea what they do or what they offer but they did hang up on me.

She said we'd previously spoken to 'Ben'? Err...no...that's a sadly old cold call trick from 20 years ago lol...we've never dealt with them before and certainly wouldn't in the future if the first contact from them contains fibs and sarcasm.

If you're going to cold call at least be good at it...it's the worst attempt we've ever had! Absolutely pathetic!

Will not take no for an answer, called multiple times over the last couple weeks despite being asked to be taken off the calling list. Caller was refusing to listen that it is not something we are interested in. Wouldn't use this business as a matter of principle on this alone!

Also think it is very odd the only positive reviews for this company were left on/around the same date - conincidentally the same date their Director responded to the negative reviews!

Recently I was contacted by Orbis where they were offering me a great rate to exchange euro into sterling. This was ideal as my employer is based in Europe and I’m based in UK meaning I always lose a monthly exchange rate fee to the bank. Orbis are able to get me a better rate where I’m now saving every month. Very helpful!