I bought a 2-1 tech pouch (black) back in October 2024 for my type 1 Diabetic boyfriend. Until this point he carried around an old beat up CVS pencil case to carry his insulin and other diabetic... Toon meer
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My locking mechanism broke and extension post broke within a few months of purchase and general use. They provided a full replacement free of charge. Its good seeing companies value the little thin... Toon meer
Bedrijf heeft geantwoord
I placed two orders. Both required chasing up for despatch. Only one arrived. No response from customer service. I would never buy from them again. Re: where is my order? H009MA0003138479 /... Toon meer
Bedrijf heeft geantwoord
Great customer service. The adres needed an update, within minutes Mae delivered a quick solution on a saturday. The package included cactus green orbit-key. My last one was used a lot and last... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
At Orbitkey, we focus on reducing clutter, so you can focus on the more important things in life. Inspired by intentional living and contemporary industrial design, Orbitkey is an organisation brand helping people live better lives through clever and innovative organisation solutions.
Contactgegevens
Australië
- orbitkey.com
4,0
Goed
186 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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I placed a preorder in early March it…
I placed a preorder in early March it was supposed to ship this month, I have sent multiple emails to try to find out if and when it has shipped and i have not received any replies back.
2 maart 2026
Review zonder uitnodiging
Antwoord van Orbitkey
Hi Terri,
I’m really sorry for the frustration, especially with not hearing back sooner.
I can see that we’ve already replied to you via email with an update on your order. Please have a quick check of your inbox (and junk folder just in case), and you should see our response there.
If you have any follow-up questions, feel free to reply directly to that email and we’ll be happy to help further.
Regards,
Orbitkey
I placed two orders
I placed two orders. Both required chasing up for despatch. Only one arrived. No response from customer service.
I would never buy from them again.
Re: where is my order? H009MA0003138479 / H009MA0003138289
????
Still waiting for my refund but I doubt they will authorise. Contacting my credit card now.
15 april 2026
Review zonder uitnodiging
Antwoord van Orbitkey
Hi Sassy,
I’m really sorry to hear about your experience, I understand how frustrating this must be.
We’ve requested a bit more information so we can locate your orders and properly investigate what’s happened with the missing item and your refund.
Once we have those details, we’ll prioritise your case and work on getting this resolved for you as quickly as possible.
Thanks again for bringing this to our attention.
Regards,
Orbitkey
I have ordered a few times from this…
I have ordered a few times from this company and never had a problem. However my most recent order was my most expensive one so far and this is the one that I have not received. I placed an order on the 3rd of April, it still has not arrived, the package says it has been delivered by evri BUT when I try to track the it says the post code is incorrect, it was placed with the correct postcode and my order confirmation shows the correct postcode.
I have tried to reach out multiple times in the past two days via emails and the website form and have not had a response AT ALL.
I cannot speak to evri because the postcode this company have supplied is incorrect. The parcel has not been delivered to my address at all.
I have messaged on Facebook,instagram, emailed and filled out the online form…
Next step for me is claiming the money back from the bank and never ordering again.
3 april 2026
Review zonder uitnodiging
Antwoord van Orbitkey
Hi Matthew,
I’m really sorry to hear about your experience, I completely understand how frustrating this must be, especially after having smooth orders with us before.
I can see that we’ve just replied to you via email, so please do check your inbox (and junk folder just in case). We’ve taken a closer look and are already working on this with the courier to get to the bottom of what happened.
Rest assured, if the parcel can’t be located, we’ll make sure a resolution is arranged for you.
Thanks again for your patience, and we’ll continue assisting you via email to get this sorted as quickly as possible.
Regards,
Orbitkey
Shocking Customer Services
As the title says. Shocking customer services. Claimed item had been dispatched, with no evidence that it had. Have not acknowledged my request to cancel. No sign of a refund.
I’ve emailed so many times, and they’re just ignored. It now appears my item has been dispatched, despite the cancellation.
This will be returned.
2 april 2026
Review zonder uitnodiging
Antwoord van Orbitkey
Hi there,
I’m really sorry to hear about your experience, this isn’t the kind of service we aim to provide.
We’d like to take a closer look into what happened with your order and get this sorted for you as quickly as possible. If you haven’t already, could you please send us your order number via direct message or email? That way, we can check the dispatch details, review your cancellation request, and help with the next steps, including your refund if applicable.
We appreciate you bringing this to our attention and the chance to make things right.
Regards,
Orbitkey
I bought a 2-1 tech pouch (black) back…
I bought a 2-1 tech pouch (black) back in October 2024 for my type 1 Diabetic boyfriend. Until this point he carried around an old beat up CVS pencil case to carry his insulin and other diabetic supplies in. He is now an accountant and was looking for something a little more professional to carry with him.
Since I bought this product, it has been amazing and he feels so much more professional carrying a sleek black case rather than a ratty old pencil pouch.
Recently, the zipper tore from wear over the years, and orbitkey, specifically Ian, made sure we got a replacement. My boyfriend is now my fiancé and we get married in 11 days. We received the new tech pouch fast and efficiently.
I could not be happier with this company and feel more taken care of. Thank you for valuing your clients and providing astounding customer service.
13 april 2026
Review zonder uitnodiging
Antwoord van Orbitkey
Hi Kassi,
Thank you so much for sharing this with us. It truly means a lot.
We’re so glad to hear the Tech Pouch has been such a great fit and helped make everyday carry feel a bit more polished. Hearing how it’s supported something as important as your fiancé’s routine makes it even more special for our team.
I’m also really happy we could get a replacement sorted for you quickly. It’s exactly the kind of experience we always aim to provide.
And congratulations on your upcoming wedding. Wishing you both an amazing celebration and all the best for this next chapter together.
If there’s ever anything we can help with in the future, we’re always here.
Regards,
Orbitkey
Excellent customer service
Excellent customer service. Very responsive and helpful.
5 april 2026
Review zonder uitnodiging
Antwoord van Orbitkey
Hi Michael,
Thank you so much for your kind words!
We really appreciate you taking the time to share your experience. It means a lot to the team to hear that you found our support helpful and responsive.
Regards,
Orbitkey
My locking mechanism broke and…
My locking mechanism broke and extension post broke within a few months of purchase and general use.
They provided a full replacement free of charge. Its good seeing companies value the little things as well.
6 april 2026
Review zonder uitnodiging
Antwoord van Orbitkey
Hi Daniel,
Thank you for sharing your experience!
I’m really sorry to hear about the issue you had initially, but it’s great to know our team was able to get that sorted with a replacement. We always aim to stand by our products and make things right where we can.
We truly appreciate your support and feedback.
Regards,
Orbitkey
Great key organisers
Great company, resolved the issue of being send the wrong item and having an item missing very promptly. Excellent customer service and love their key organisers.
5 april 2026
Review zonder uitnodiging
Antwoord van Orbitkey
Hi there,
Thank you so much for your kind words!
It means a lot to hear that the issue was resolved quickly and that you’re loving your key organisers. We really appreciate your support and feedback.
Regards,
Orbitkey
Emailed them as missing an item
Emailed them as missing an item - no reply. Really disappointing experience as a first time customer who was going to order more in the future.
I get accidents happen - I work in CS, but the no reply isn’t great.
23 maart 2026
Review zonder uitnodiging
Antwoord van Orbitkey
Hi Emma,
Thanks for sharing your experience, and I’m really sorry about the missing item and the lack of response.
That’s not the experience we want for you, especially as a first-time customer. We understand how important timely communication is, and we appreciate you calling this out.
We’ve reached out to you directly so we can look into this and make things right as quickly as possible.
Regards,
Orbitkey
So disappointed. No order received
I placed a fairly large order but am still yet to receive it.
I contacted customer services who only replied to my emails after I commented on social media.
They then sent tracking details, however Evri have never received a package from them.
Really disappointed as this was for a birthday present that now will not arrive in time.
Customer service sent nice emails but these were never carried through.
I would not recommend this company
17 maart 2026
Review zonder uitnodiging
Antwoord van Orbitkey
Hi Charley,
Thanks for taking the time to share your experience, and I’m really sorry for the frustration this has caused, especially with it being a birthday gift.
This isn’t the experience we want for you, and I understand how disappointing it must be to see no movement on the tracking. We’ve reached out to you directly to confirm the latest delivery status so we can properly look into this and get it resolved as quickly as possible.
We appreciate your patience, and we’ll do our best to make this right.
Regards,
Orbitkey
Great Customer Service
When I had a problem with my order, Mae sorted it out straight away, and was very kind in doing so.
20 maart 2026
Review zonder uitnodiging
Antwoord van Orbitkey
Hi Rob,
Thank you so much for your kind words!
I’m really happy to hear Mae was able to sort things out quickly and took good care of you along the way. I’ll be sure to pass this on to her; she’ll really appreciate it.
Regards,
Orbitkey
Great customer service
Great customer service, super fast! Thanks you Mae. The product is awesome.
12 maart 2026
Review zonder uitnodiging
Antwoord van Orbitkey
Hi Jorge,
Thank you so much for the kind words! 😊
We’re really glad to hear you had a great experience and that you’re enjoying the product. Your support means a lot to us.
If you ever need a hand with anything in the future, our team will always be here to help. Enjoy!
Regards,
Orbitkey
Awesome vendor
Awesome vendor
They help me even in other country
Fast and kindly
2 maart 2026
Review zonder uitnodiging
Antwoord van Orbitkey
Hi Никита,
Thank you so much for your kind words.
We’re really happy to hear you had a great experience with us, especially while being in another country. Supporting our customers wherever they are is important to us.
Thanks again for your support; it truly means a lot.
Regards,
Orbitkey
Prompt Issue Resolution
Mae helped resolve my issue promptly even though it was a friday evening. Her replies were swift and helpful.
27 februari 2026
Review zonder uitnodiging
Antwoord van Orbitkey
Hi Adrian,
Thank you so much for taking the time to share this.
We’re really glad to hear that Mae was able to resolve your issue promptly, even on a Friday evening. Providing timely and helpful support is something we truly care about, so your feedback means a lot.
I’ll be sure to pass your kind words along to her. Thanks again for your support.
Regards,
Orbitkey
Great customer service
Great customer service. The adres needed an update, within minutes Mae delivered a quick solution on a saturday.
The package included cactus green orbit-key. My last one was used a lot and lasted about 3years.
The new one is looking super nice, thank you guys!
Greetings,
Theun B
14 februari 2026
Review zonder uitnodiging
Antwoord van Orbitkey
Hi Theun,
Thank you so much for taking the time to share this! We’re so glad we could quickly help update your address and get everything sorted, even on a Saturday. I’ll be sure to pass your kind words along to Mae.
It’s also fantastic to hear your last Orbitkey lasted you around three years. That’s exactly what we hope for. And cactus green is such a great choice, it’s a beautiful colour.
Thank you again for your continued support. We truly appreciate you being part of the Orbitkey community.
Regards,
Orbitkey
There was an issue with my original…
There was an issue with my original order (the strap was not included). I thought I had misunderstood the offer and went ahead and ordered it separately along with other items for my new Disney bag (which I love). When I realized that I was entitled to the free strap, I emailed their customer service and the timely responded and refunded me the cost of the strap. Their customer service was wonderful!!!
24 februari 2026
Review zonder uitnodiging
Antwoord van Orbitkey
Hi Valerie,
Thank you so much for sharing this!
We’re really glad we were able to sort that out for you quickly, and it means a lot to hear that you had a positive experience with our team. Mistakes can happen from time to time, but we always want to make things right as smoothly as possible.
We’re also so happy to hear you’re loving your new Disney bag! Thank you again for your support and for taking the time to leave such kind feedback. It truly means a lot to us.
Regards,
Orbitkey
Exceptional customer service and products built to last
I recently reached out to Orbitkey regarding an issue with my Urban Sling Plus, and I was genuinely impressed by how smoothly everything was handled. Mae from the support team was outstanding — highly approachable, incredibly responsive, and consistently professional throughout the entire process. She took the time to understand the issue, followed up promptly, and made sure I felt fully supported at every step.
Orbitkey’s commitment to ensuring their products perform with the durability and functionality customers expect really shows. The way they resolved my concern has only strengthened my confidence in the brand. It’s reassuring to know that not only are their products thoughtfully designed, but their customer care is equally exceptional.
A big thumbs up to Mae and the Orbitkey team — thank you for turning what could have been a frustrating situation into a genuinely positive experience.
13 februari 2026
Review zonder uitnodiging
Antwoord van Orbitkey
Hi Shuyu,
Thank you so much for taking the time to share this, it truly means a lot to us.
We’re so glad to hear that your experience with Mae was a positive one and that you felt supported throughout the process. That’s exactly the kind of experience we hope to create for every customer. I’ll be sure to pass your kind words along to her, she’ll be thrilled to hear this.
It’s also wonderful to know that this has strengthened your confidence in Orbitkey. We put a lot of care into both our product design and our customer support, so hearing feedback like this really encourages the whole team.
Thank you again for your support and for being part of the Orbitkey community. If you ever need anything in the future, we’re always here to help.
Regards,
Orbitkey
Quality Product, very disappointed with shipping options
Orbitkey products are awesome, made with the highest of quality, and with the consumer in mind. Their products just work. Where I'm very disappointed is with their shipping. You spend $300 on tech accessories, and they ship standard (companies and businesses registered with Canada Post get Expedited shipping at no additional charge), and there's no option to upgrade shipping at all. It should not take 14 days for an order to get from Ontario to BC.
6 februari 2026
Review zonder uitnodiging
Antwoord van Orbitkey
Hi Casey,
Thanks for your feedback and for the kind words about our products. We are really glad you are enjoying them.
We understand your frustration with the shipping time and the lack of an upgrade option, especially for an order of this value. This is something we are actively reviewing, and your feedback has been shared with our team.
If you would like, please reach out to our support team with your order details, and we will be happy to look into it further.
Regards,
Orbitkey
I have ordered a number of items from…
I have ordered a number of items from Orbitkey, and have never had any issues. My latest order was slightly delayed due to the currier and the Custer service from Orbitkey was nothing short of stellar! The issues where rectified and a new order was sent in no time. Brilliant service and great products!
1 februari 2026
Review zonder uitnodiging
Antwoord van Orbitkey
Hi Davey,
Thank you so much for taking the time to share this. We’re really glad to hear that, despite the courier delay, our customer service team was able to step in and resolve things quickly for you.
Your continued support means a lot to us, and we’re grateful for your kind words about both our service and products. Thanks again for choosing Orbitkey!
Regards,
Orbitkey
Thank you Margarette
Margarette showed incredible customer service, not only on one occasion, but consistently across the months I was in touch with different questions. I always received patience and understanding and a great resolution in the end which really stands out to me as one of the best customer service experiences I’ve had in a long time. Thank you Margarette!
10 december 2025
Review zonder uitnodiging
Antwoord van Orbitkey
Hi Jason,
Thank you so much for sharing this wonderful feedback.
We’ll be sure to pass your kind words along to Margarette. Her patience, understanding, and dedication to providing great support truly mean a lot to us, and it’s lovely to hear that her efforts made such a positive impression. We really appreciate you taking the time to let us know!
Regards,
Orbitkey
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