Order Blinds Reviews 

484
TrustScore 4.5 uit 5

4,4

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Return purchaser.... Bit more expensive, perhaps, but absolutely worth every penny. The quality is exceptional and really easy to put up. Love 'em!! You need look nowhere else for well made blinds. Cu... Toon meer

Beoordeeld met 4 van de 5 sterren

I ordered 2 batches of double roller blinds to fit a couple of bay windows in our flat, each with 3 blinds. Pros: -Great quality (particularly the sheer blind - nice fabric not cheap... Toon meer

Beoordeeld met 5 van de 5 sterren

From the swatches to the delivery of our beautiful blinds, we had excellent service and great value. We're delighted with them, and would highly recommend Order Blinds.

Beoordeeld met 5 van de 5 sterren

Really pleased with Order Blinds. Very fast delivery, great quality product and great customer service. 1 out of our 4 parcels was damaged in transit. Kept up to date by Ed and replacement sent which... Toon meer

Bedrijfsgegevens

  1. Jaloezieënwinkel

Geschreven door het bedrijf

Choose from our huge range of window blind solutions including rollers blinds, shutter blinds, vertical blinds, roman blinds and more, all made to measure in the UK. You can trust in us for easy ordering, market leading quality, best prices all year round and excellent customer service.


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

484 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

4,4

Alle reviews

(484)

69 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

Awful

Awful ! Cheap fittings which slid about all over the place and didn’t lock in place - It kept falling out of the recess as it wouldn’t lock in - I didn’t pay the extra for insurance so couldn’t send it back - in the end I took it to the tip ! Waste of money !

1 september 2024
Review zonder uitnodiging
Logo Order Blinds

Antwoord van Order Blinds

Thank you for taking the time to leave us a review - we are very sorry to hear that you had issues with your order.

We're always happy to help with any problems but from looking on our system it doesn't appear that you contacted us to inform us of any issues.

If you could please email us with order information and explaining the problem with the sizing we'd be happy to take a look and see if we can figure out the issue to get you a working blind.

Kind regards,
The Order Blinds Team

Beoordeeld met 5 van de 5 sterren

Very happy with my blinds

The directions of how to measure for ordering was very clear and ensured my blinds were the right fit. I ordered the imitation wood Venetian blinds. The blinds are great but the online fitting instructions for the pelmet part of the blind did not show the same parts I had in the box. An email with photographs and a prompt and helpful reply back from Orderblinds enabled me to finish fitting the blinds.

18 juni 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

They messed up the size got the lenth…

They messed up the size got the lenth and the width the wrong way round and then tried to say it was me that measured it wrong I highly doubt that seeing as I am a chippy by trade. Stay well away cost me over £80 for there mistake

15 juli 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Missing screws with the order

This is my third order from the company. The previous 2 orders arrived with the necessary screws to secure the corners of the blinds. The third order however didn't come with any screws.

I emailed them and they keep saying the blinds are not meant to come with screws as they're meant to be a pressure fit system, yet the previous 2 orders came with screws.

3 juli 2024
Review zonder uitnodiging
Logo Order Blinds

Antwoord van Order Blinds

Thank you for taking the time to leave us a review - we are very sorry to hear that you were unhappy with the lack of screws on your latest order.

The system was actually updated by the manufacturer earlier this year so that it uses a pressure fit system with no need for the additional screws, hence why we are no longer sending them. We have kept a small stock of the screws so would be able to send some to you if we have not done so already, please just let us know if this would be required.

Kind regards,
The Order Blinds Team

Beoordeeld met 5 van de 5 sterren

Happy Customer

Advice before ordering helped me decide what i needed, everything explained on site as to measuring and a perfect fit when installed, a very happy customer

28 mei 2024
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Don't press in the blue retractor button on install!

Great original designs, good service timings delivery etc., Size worked and install good up to the point you are not warned about pressing the 'blue' retractor at one end which then seals itself and when trying to undo, finally falls out. Eventually got it all back and being VERY careful not to press in the button .. which makes it all work. Party my fault, should have been more careful. Nice blind.

24 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Junglist Floral Roller Blind…

We are so pleased with our Junglist Floral Roller Blind, installed in our kitchen. Superb quality and gorgeous pattern, which is totally in keeping with the design of our home.. Because we chose Standard Light Filtering, at night, when it is rolled down, the blind looks like a painting.

11 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Durable and good value!

I purchased some day and night electric blinds from these guys 4-5 years ago. I have since converted my apartment into an Air BnB. Unfortunately guests would often pull on the charger port, unaware the blinds were electric until one guest pulled so hard on it that it damaged the charge port.

I contacted the team at Orderblinds.co.uk. They offered a new version of electric motor where the charge cables were now hidden to prevent this event from occurring again. They also offered an attachment to revert back to manual. The new motor would still work with my original remote and system as I have two other blinds using this.

I decided to go for the manual option this time as I foresaw the issue happening again with it being an Air BnB. The process was really quick and easy to switch the old electric motor out and install the new manual device. The replacement only cost me £15 and was delivered the next day.

I spoke with Emily at customer services. She was even able to send me my original invoice from 5 years ago. Overall great service.

I just want to add the blinds were working completely fine 5 years on had it not have been for my guests damaging them themselves. Overall wear and tear was fine and I only charged them maybe 4 times in that period.

12 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Best site for spring loaded roller blinds

Easy to use website and one of the few vendors of spring loaded roller blinds without a chain. I like that one can order loads of free samples which really helped with our eventual choice. Fast production and shipping too.

3 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Love my new blinds

Love my new blinds, especially as they were still available a year after I first saw them. Ordering easy (with a little help with technicalities from my kitchen fitter) and Georgie Watson most helpful via emails. Thank you.

13 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Perfect

Amazingly quick delivery and perfect result ! (Two sunscreen blinds fitted end-to-end on patio door/window) The only minor issue was that if I had asked for them to be 5 mm shorter, then fitting them in the recess would have been easier. But then I am 92!

24 mei 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Buyer beware.

Even though Order Blinds website clearly states that the 'luxury roller system: we will supply you with a smart 7cm tall aluminium cassette that hides the roll of fabric, the brackets and the blind mechanism.' it does no such thing. The end brackets hang well below 7 centimetres, let alone the roll. Extremely disappointing and utterly avoidable.

They offered to reverse the blind, leaving me without one for up to 5 working days (during the longest days of the year), which wouldn't solve the unsightliness and would let more light in.

They call the misleading information on their website an "aesthetic issue" and I finally agreed to their lame £32 compensation because after 2 weeks wasted trying to get them to see sense, they don't understand consumers or that they lied.

I very much regret purchasing a blind from this company.

Don't heed their response below - after two weeks, the false advertising remains on their website, and they have not tried hard to reach a just compensation. The use of the word 'reject' is amusing.

I will never buy from them again and will ensure everybody I know who is looking for blinds knows not to buy from a company that, even today, June 6, is still misleading consumers with untrue wording on their website.

EDIT: on June 7th - no less than two weeks into ownership - the motor stopped working. After initially forgetting all about a consumer's rights and expecting me to pay to return the faulty blind, the company eventually organised a collection for the faulty blind and a full refund. What a palaver and waste of time, money and energy.

23 mei 2024
Review zonder uitnodiging
Logo Order Blinds

Antwoord van Order Blinds

Hi Katrina,

Thank you for taking the time to leave us a review.

We apologise for any frustration you’ve experienced. We understand the importance of clear communication and customer satisfaction and would like to clarify the steps we’ve taken to resolve your concerns. The reason the blind and brackets are more visible is due to the installation height and the long drop of the blind, resulting in thicker fabric on the roller tube, and following your feedback though emails, we have already communicated with our marketing team to update the information on our website, as mentioned in our previous emails.

Since your initial complaint on May 26th, we have been working diligently to address the issue. Our Customer Service Manager was escalated your case on May 29th, and from the outset, we offered compensation and multiple resolutions for any inconvenience caused.

We proposed several solutions to meet your expectations including, re-rolling the blind to match your expectations. We believed this would resolve the issue, but you rejected this suggestion. We also proposed a partial refund if you chose to keep the blind as it is, which was also declined.

We then offered remaking the blind as per your suggestion with a reverse roll, which we believe would have also addressed your concerns. This offer was also rejected. However, your desire to keep the blind and receive a full refund or have blind remade and also receive a 50% refund, we didn’t think that this was a fair resolution.

After further discussion and raising the issue with our General Manager, we remained with our goodwill offers of either remaking the blind reverse roll, or a partial refund if you're happy to keep the blind as it is. We then also offered the solution of you returning the blind for a full refund upon inspection.

We value your feedback and are committed to improving our services. If you have any further questions or require additional assistance, please do not hesitate to contact us. Thank you for your understanding.

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.

Lees meer over geverifieerde reviews.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer