ororowear.ca Reviews 55

One of the batteries did not charge properly. I sent a video of the problem to the company. They agreed and sent a new battery immediately. They didn’t expect me to go to the trouble of sending the flawed battery back. I appreciate their faith and quick service.

we have bought many items from Ororo. This is the first time we had to exchange a size. Neva at customer care made the process easy and we quickly received the exchanged item/size.

I first received my gloves and one didn't work. I contacted customer service and I was sent new ones within 5 days.
Very impressive fast customer service response.
Beautiful leather gloves for cold Canadian winter. The BEST gloves !

Great product and even better customer service.

Great customer service. Easy size exchange. Would use again!

I ordered a vest for my husband (which he has not taken off since Christmas, he loves it) and gloves for my son. The gloves were too small so I had to exchange them. Neva in customer service was wonderful. The new gloves are arriving on Friday! We will be ordering more

Thank you Kiera for your exceptional customer support. From this I will certainly recommend Ororo products and be a long term Ororo shopper for any future purchases. The Calgary Gloves i received are of high quality and heat well in sub zero temps.

Great response from the team and took the time to explain the process and how to correct it.

I've owned a number of Ororo products now and always loved them, I've sent countless friends in this direction as well and everyone's been happy. I just recently experienced customer service to replace a vest that quite working within 2 years, and have nothing but great things to say about that experience as well!

We purchased a heated vest and misunderstood the universal charging block. Upon research we realize that it called for a specific charging block to expedite charging and not use a smaller block that got hot cause it took 10-12 hours to charge the battery.
Contacted customer service and my agent Lavinia was amazing and helped me get the right block and got it shipped to me relatively quickly.

Will definitely be buying more products from Ororo.

My warranty claim was handled in a most timely and efficient manner. Kudos to Ororo Wear's customer service department.

The customer service was outstanding. I ordered the wrong size gloves and the customer service team was so helpful and friendly in helping me exchange them for a different size. Even keeping me posted on the status of the shipments during the postal strike.

Great product for a great price, we ordered the wrong size, but the customer service was amazing. Have bought 4 products so far, will buy more. Great quality

Excellent customer service when I needed to exchange something I ordered for a different size!

I ordered 2 Gillette’s 1 fleece and 1 padded, unsure which would be the better style/fit for me, as it turns out it was the padded style.

Absolutely love the front heated pockets which turned out to be a godsend recently when up on the moors in driving snow, I was kept toasty warm.

Super easy to return the unwanted Gillette, a pleasure to deal with Orono.

I worked with Vinnie in Customer Service and he was beyond great! Very helpful, knowledgeable, and quick to respond. Great customer service says a lot about a company so I will definitely purchase Ororo products again.

My heated jacket's button malfunctioned just after the warranty....they quickly responded and replace the jacket....awesome customer service...

Quick and pleasant response. Shipping as super-fast and customer service associate followed up directly to ensure the replacement had arrived and that it was as expected.

We have purchased 3 heated vests. We had to return one, because of sizing, which was so easy. And the other 2 are great quality. I won't hesitate to purchase more heated gear in the future.

Replacement - ORORO-CA#44624

I purchased an Ororo heated vest 2 months ago in October, and on December 18 it failed to turn on. I called Ororo customer support and spoke to Nicole, who was very helpful and provided immediate assistance with an email with clear instructions on how to document the problem with a few photos and a small video. Then I was contacted by Vinnie and completed the final steps, so that a physical return was not necessary, and that was very much appreciated. I received the new, replacement vest on December 23, fully functional, only 5 days later, and thanked Vinnie and the team at Ororo for outstanding customer service.

Rich Courey