I used EU express shipping & the shipping really was super fast: I received the package in 2 days! I ordered pointelle set (pants & t-shirt) and the raffia bag. All the pieces were beautiful and exact... Toon meer
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Lees wat reviewers zeggen
Very nice scarf in cashmir from Annijor. The sweater from Annijor was far too big (medium), so sadly i had to return it to Denmark. It took more than 3 weeks to get the products, so the carrier mig... Toon meer
Bedrijf heeft geantwoord
I ordered a dress which I’m incredibly happy with! It was a bit larger than I expected it to be but that was actually a pleasant surprise as it is very comfortable. The fabric is super soft and the wh... Toon meer
Bedrijf heeft geantwoord
It was really good, since when I emailed Otay they responded, which was very cooperative of them, I have actually still not received my order but that was just due to some shipping issues. Overall, it... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Online universe with feminine clothing focusing on Affordable Luxury.
Contactgegevens
Vestergade 73 1 th, 5000, Odense, Denemarken
- +45 2988 6486
- info@otay.eu
- otay.eu
4,4
Uitstekend
57 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Love my new sweater.
18 oktober 2024
Review zonder uitnodiging
Antwoord van O'TAY
Dear Nora, we’re so glad to hear that you love your new sweater. Thank you for sharing – it means a lot to us! 🤎
Quality excellent, returnprocess very disappointing
Dress is really nice, but returnprocedure is not very friendly. Getting a return label was quite a challenge. Then I sent my returnitem back on October 5th and haven’t yet received any confirmation whatsoever. Since it’s October 15th I think that’s rather disappointing. So; quality of the goods is excellent, but I’m not sure if I would order again.
Update October 23, 2024; after this review on October 15th, I got a really fast reaction from O’tay that my refund had been processed. Today the amount of my refund still is not in my credit card account. Also had to pay € 20,- for return shipment.
Very disappointed in the whole process. Think that was my last order.
5 oktober 2024
Review zonder uitnodiging
Antwoord van O'TAY
Hi AM,
Thank you for taking the time to write a review. We always appreciate feedback as it helps us improve.
We sincerely apologize for the inconvenience with the return process. We received your return shipment on October 11th, and returns may take a few days before they are registered in our returns department. However, we will ensure that your case is processed today.
Wishing you a wonderful day!
Best regards,
Vibe
Update October 24, 2024;
Hi AM,
We are sorry to hear that you still haven’t received your refund, but we can’t see anything on our end other than that the money should have been returned to your account around October 17th.
We recommend that you try contacting your bank. I have sent you an email with information that will hopefully be helpful.
If you encounter any further issues, I hope you will contact our customer service, as this gives us a much better opportunity to assist you.
Wishing you a wonderful day!
Best regards,
Vibe
Super helpful company
Otay answered my question about sizing super quickly and helped me pick the right fit! And the sweater is beautiful!
3 oktober 2024
Review zonder uitnodiging
Antwoord van O'TAY
Dear Tiril thank you so much for your kind review! We’re very happy we could help you find the perfect fit and that you love the sweater. Your feedback means a lot to us! 🌟
I love my pullower so much 🙏🏻 quality…
I love my pullower so much 🙏🏻 quality is excelent ✨
17 september 2024
Review zonder uitnodiging
Fast shipping & top notch quality
I used EU express shipping & the shipping really was super fast: I received the package in 2 days! I ordered pointelle set (pants & t-shirt) and the raffia bag. All the pieces were beautiful and exactly like on the pictures. The pointelle set is very soft and airy, perfect for scandinavian summer. I ordered size XS for both, I usually wear XS-S.
14 augustus 2024
Review zonder uitnodiging
No problems at all
Quick shipping, easy shopping experience. Lovely quality of the fabrics
27 juli 2024
Review zonder uitnodiging
Quick deliver and really great set!
Quick deliver and really great set!
23 juli 2024
Review zonder uitnodiging
Elsker genserne fra dere
Elsker genserne fra dere! Har kjøpt 4 stk så langt og flere kommer😍
12 juli 2024
Review zonder uitnodiging
Quick delivery and fine website.
4 juli 2024
Review zonder uitnodiging
O'Tay fulfilled my wishes :)
O'Tay fulfilled my wishes :) and I really felt in love with products that are of a high quality and their presentation on web site is true. The delivery is very fast. In short O'Tay gained my trust and deserves to be recommended to my friends and family. Thank you!
27 juni 2024
Review zonder uitnodiging
So wohlig leicht wärmend
Ich trage meinmNessa Tuch fast täglich .Er wärmt mich so wohlig und leicht gerade jetzt in der Übergangszeit zum Sommer.
7 juni 2024
Review zonder uitnodiging
Antwoord van O'TAY
Dear Anne,
It was a pleasure to read your review. We really appreciate you taking the time to write it!
We are so happy, that you have fallen in love with our popular Nessa Scarf - it's actually one of our bestsellers. The scarf is perfect for any season and type of weather. We can assure you, that is a really good purchase, that will last for many years!
We hope to see you again very soon - our team is ready to pack and ship another package for you❤️
Hugs,
Cecilie
Beautiful high-quality clothes
Beautiful high-quality clothes. Delivery to Norway without extra fees.
15 april 2024
Review zonder uitnodiging
Antwoord van O'TAY
Dear Anette,
Thank you for your review - it was a pleasure to read it!
We are so happy to hear, that you love your new items! All three items are classic and they fit into every wardrobe. A really good choice for your first order.
We hope to see you again very soon - our team is ready to pack and ship another package for you❤️
Hugs,
Cecilie
No extra fees during delivery
Fast delivery without extra charges, love the quality! You cant find such pieces anywhere ♥️ Cant wait to shop again
21 maart 2024
Review zonder uitnodiging
Antwoord van O'TAY
Dear Wiktoria,
It was a pleasure to read your review - thank you!
We are so happy to hear, that you have fallen in love with O'TAY and our unique pieces! The Rose Belt in cashmere blend is an essential for the summer - a really good choice you made, if you ask us🙈
We have just launched our new summer collection "Summer Escape". You should go check it out on www.otay.eu. Then our warehouse team will be ready to pack and ship the next item for you❤️
Hugs,
Cecilie
Super quality
Love the Abbelone Sweater
Have 4 different colours
Super quality
Quick and easy delivery
13 februari 2024
Review zonder uitnodiging
Antwoord van O'TAY
Dear Ann,
Thank you for taking your time to write a review of O'TAY - we really appreciate it!
We are so happy to hear, that you love the Abbelone Sweater. It's our icon that has been a part of all our collections since the very beginning. We have a special connection to that style, and I think that it will always be our favorite as well.
We are excited to welcome you back to our universe! And we really do look forward to sending you another Abbelone, if you can't resist the new colors from our newest collection "Sicily Dreams"❤️
Hugs,
Cecilie
I bought a shirt dress for me and a…
I bought a shirt dress for me and a shirt for a friend of mine as a present. The size guides where detailed and accurate. The representation of the products on the website was accurate also, I received what I saw on the pictures of the wesite. The older I get the more I need to try something on before I buy it but all the information was really helpful and I am really happy with my purchase. Also the products arrived faster than expected. The packaging was really nice and neat.
7 februari 2024
Review zonder uitnodiging
Antwoord van O'TAY
Dear Pari,
We really appreciate your review - it's a pleasure to read it!
We always aim to be the best we possibly can. So I'm really happy to read that you had a good experience when shopping at our website, and that every step from the size guide to receiving the package was a lovely experience for you.
We love to read that you and your friend are happy with your items from O'TAY. Both of them are versatile and can be used for many occasions.
We are exited to welcome you back, when you shop at www.otay.eu. If you haven't seen it, we've just launched our newest collection "Sicily Dreams"❤️
Hugs,
Cecilie
Beautiful cloths and good quality.
2 januari 2024
Review zonder uitnodiging
Antwoord van O'TAY
Dear Åse,
Yet again it was a pleasure to read your review. We really appreciate you taking the time to write it!
We are so happy, that we had the pleasure to welcome you back in a few days. We hope that you love your new items - but be careful, wearing warm and comfortable cashmere can become an addiction. Soon your wardrobe will be filled with soft knitwear🙈
We hope to see you again very soon - our team is ready to pack and ship another package for you❤️
Hugs,
Cecilie
Well made and nice fabric
I ordered a dress which I’m incredibly happy with! It was a bit larger than I expected it to be but that was actually a pleasant surprise as it is very comfortable. The fabric is super soft and the whole dress looks very well made. Shipping took a bit longer than it said on the website, but the item arrived safely. Will definitely be ordering something from Otay again!
22 september 2023
Review zonder uitnodiging
Antwoord van O'TAY
Dear Vilde,
It's a pleasure to read your review - we really appreciate it!
We always aim to be the best we possibly can. So it's lovely to see, that you had an overall good experience with us - from browsing the shop to receiving the package, even though the shipping took a little longer.
We love to read that you are happy with your dress. It's a pretty, feminine and classic dress perfect for every wardrobe.
We are exited to welcome you back, when you shop at www.otay.no. If you haven't seen it, we've just launched our newest collection "Fall in the forest"❤️
Hugs,
Cecilie
Quality and service
Very good service and good quality of your product
22 augustus 2023
Review zonder uitnodiging
Antwoord van O'TAY
Dear Hanna,
We really appreciate your review, which we read with pleasure!
We always aim to be the best we possibly can. So we are truly happy that your overall experience with our cashmere universe meets your expectations.
We hope to see you again at www.otay.eu, where we just launched our newest collection "Autumn in the city"❤️
Hugs,
Cecilie
Abbelone sweater is 😍
1 augustus 2023
Review zonder uitnodiging
Antwoord van O'TAY
Dear Esko,
We read your review with pleasure, and it's highly appreciated!
It's a pleasure to see, that you have fallen in love with our bestseller Abbelone. The bestseller encapsulates exactly what O'TAY stands for: high quality, timeless and classic design.
We hope to see you again at www.otay.eu, where we just launched our newest collection "Autumn in the city"❤️
Hugs,
Cecilie
Top quality of the items!
14 juni 2023
Review zonder uitnodiging
Antwoord van O'TAY
Dear Alena,
We read your review with pleasure - we really appreciate it!
We always aim to be the best we possibly can. So it's lovely to read, that the quality meets your expectations.
We really hope to see you again at www.otay.eu, where we just launched our newest collection "Autumn in the city"❤️
Hugs,
Cecilie
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