Oticon Reviews 38

On my NHS aids it allows me to check battery levels and adjust sound levels. But every few days it stops working and you have to uninstall and reinstall. A real pfaf

Useless. Needs constant restarting which takes it ages. Waste of time

Just tried to find out why my hearing aids keeps disconnecting from bluetooth! Sent it and was rejected by mail demon?????
Seems to me that they don't like criticism! They are less than a week old!?!?
Dave Reid.

I have had my hearing aids for two years. Have had problems connecting to my phone often on and now recently I can’t connect to my phone at all. I agree with all these other comments they need to fix the bugs so I can use these properly and listen to my phone. Thanks!

Servicetiden er uakseptabel da de sier på din hjemmeside at de ikke bruke mer enn 4 til 5 arbeidsdager. Fra jeg personlig leverte inn på morgenen tok det 14 dager før jeg fikk de tilbake. Ingen unnskyldning. Inget svar.

DO NOT LOAD Companion on an Android phone... took my phone out of action for a whole weekend, screen would lock and unlock without any interaction... I was thinking I'd broken the phone and preparing to replace it, then uninstalled Companion and all back working fine... worse than utterly useless, should be withdrawn IMMEDIATELY.

Oticon Companion loads slower, and drains battery faster. Very disappointed in the ...."improved" app.
It was also a chore to install. Even with Oticon..."helping" on the phone.

The customer service is just TERRIBLE. My new expensive hearing aids were fitted without replacement rubber domes and I was told to order on Amazon. The ones which arrived did not match mine. I made 7 phone calls to customer service. Every time one is taken to a call centre, or a plastic voice message.
NO ONE RINGS ME BACK. I think it would be better get refund and find a company who give customer support.

I really regret having listened to Oticon and installed their “updated” App while at the same time deleting the old App. The old App was much better. None of the connectivity problems mentioned elsewhere.

My particular complaint is that I invariably wear only one hearing aid (due to loss of part of my other ear). The new App does not allow me to make ANY adjustments, e.g., for volume, unless both aids are connected. It will not respond at all until the second aid is connected. Thus when I am out and about with only one aid inserted I am unable to make any adjustments. Sadly I cannot revert to the old App which worked fine.

Sad to see that none of the complaints about the new App have elicited any response from Oticon, I have written these comments here as I am unable to find any way of communicating with Oticon, in particular via the Playstore App whose glowing reviews seem to relate only to the old App.

Shame on you Oticon.

I had no problems whatsoever with the previous Oticon app and took it for granted that the new app would be equally as functional and even have some improved get. How wrong I was. The new app is nowhere near as functional. I am having real problems with connectivity. I have to continually re-connect. Get a grip, Oticon and take heed of your customer’s issues and take some action.

Have been visiting my audiologist on a weekly basis, lately. Each time he adjusts my Oticon hearing aids resolving one problem throws up another one. On the last appointment he changed the phone app, which was the only feature that was working properly, for the latest version. This is simply diabolical, lack of volume and shuts down hearing aids at random. Never, never, have anything to do with Oticon!

I have the Oticon companion app. It keeps disconnecting and I have tried all the tips to rectify the problem. Turning Bluetooth off and Wi-Fi. Taking app off iPhone and reinstalling app. All the tips I have tried have not worked. So I would not recommend this. I would like to add that after removing the app and reinstalling the app the app worked as designed until a week later when it disconnected again and I had to remove the app.

I have the Oticon companion app. It keeps disconnecting and I have tried all the tips to rectify the problem. Turning Bluetooth off and Wi-Fi. Taking app off iPhone and reinstalling app. All the tips I have tried have not worked. So I would not recommend this app.

Oticon UK. I bought their most expensive hearing aids: Oticon More 1. The hearing aids work but are let down by poor software and accessories:
Oticon claim their hearing aids work with Android phones as well as iPhones. I initially had my hearing aids connected to a (supported) android phone. When making calls the recipient often could not hear me, which became extremely frustrating. Oticon had lots of suggestions, but did not solve the problem. Truth is that Oticon really concentrates on iPhone software. So I bought an iPhone. Yes, the phone call problem no longer exists. The Oticon mobile app is called OTICON ON. This works fine. Sadly, Oticon has not heard of the saying "If it isn't broke, don't try to fix it". So they are now replacing it with an app called OTICON COMPANION. It takes ages to start up and is very sluggish when changing modes.
Oticon accessories do not fare much better:
TV adapter: After it has been powered off for a few days, it can take up to three days before it works again (a white light keeps flashing instead of going green).
Connect Clip (to listen to streaming sound from computers or tablets direct on the hearing aids): When connected to my Dell laptop, it relays sound for 3 seconds, then stops for 3 seconds , then relays sound again for 3 seconds etc...
I have contacted OTICON by email and described these problems in detail. After three weeks they have not replied.
For expensive products like these hearing aids, one should expect decent support and accessories that work. Not so from OTICON.
Draw your own conclusions...

Thoroughly reccomend . Telephone support knowledgeable and very helpful

Fornøyd med høreapparatene men meget misfornøyd med servicen og oppfølging ved reparasjon. Apparatene sendes til Danmark for reparasjon og det blir lang tid uten hørehjelpen som jeg et helt avhengig av 24/7