Otter Spirit Reviews 66

Hi everyone, this is my first Trustpilot review. I felt compelled to sign up and leave it after my experience.

I recently ordered six gemstone bracelets from Otter Spirit and I’m absolutely blown away by the quality. Each bracelet was beautifully made, full of clarity, colour, and craftsmanship that you just don’t see every day.

One of the bracelets unfortunately snapped not long after I received it - but the way customer support handled it was nothing short of exceptional. Jen, in particular, was incredible. She responded with genuine care, professionalism, and warmth, and immediately resolved the issue without any stress at all. It was the kind of customer service you don’t forget.

Otter Spirit truly went that extra step to make the whole experience memorable. You can feel the heart behind this family-owned business, and knowing that every purchase contributes to the conservation and wellbeing of wild sea otters makes supporting them even more meaningful.

Absolutely amazing products, incredible customer care, and a business with real soul. Thank you so much, Otter Spirit - you’ve earned a loyal customer for life.

KEEP UP THE GREAT WORK!!

Lovely bracelets as always. I have purchased many and love them all. :)

I fully paid for six gemstone bracelets and still haven’t received the correct items or proper sizes once I returned them. The company keeps apologizing but never delivers what was promised. Communication is poor, and the process feels deceptive and drawn out. I just want the quality products I paid for, but this experience has been frustrating and unprofessional. I would not do business with them. Purchase products on 10-16-2025 until presence. Issue still unresolved. You dont know who you talking to. A man, A woman, A "AI bot. Or AI generated

This isn't about the quality of the bracelet, but I notice that they partner themselves with youtubers who promote violence and child abuse. I realise there are hours and hours of partner content they probably can't review, but they should be a little bit more careful about who endorses their company.

This company has repeatedly sent me spam emails despite me never signing up for them in the first place and I can only assume that they got my email by using a bot to scan my website. I have asked them twice already to take me off their mailing lists and still the emails continue.

It does not say much for the quality of their products that they have to steal email addresses and illegally sign people up to their lists to try and get business.

They first contacted me wanting me to be an influencer for them. I declined, then they signed me up for their mailing lists for their cheap jewelry despite not ever getting my permission. After emailing them again, they said they would remove my email. Now I receive another spam email from them today!

In total they have sent me 12 emails in 10 days. I have reported them to the federal trade commission.

UPDATE: Customer Service contacted me and “promptly” replaced ALL my bracelets and gave me an extra one/my birthday stone! Peridot. Absolutely awesome!!!! Thank you.

Terrible! My hubby ordered 4 bracelets as a bday gift. 1-Citrina received bent like it was tied too tight, 2-Amethyst was the same, 3-Tourmaline after wearing less than 24 hrs 2 long string popped out, 4-turquoise is ok, but the day is still young. I contacted customer service twice and NO response. Poor quality and poor customer service. Don’t buy from them.

Spirit Otter has beautiful jewelry, I've been waiting for quality beaded bracelets like these to come back into style!!!😀
70's Child✌️❤️

Do you believe in magic? Sometimes it seems like there is more than what is seen that is energetically connecting us to spirit and earth and the feelings that we remember from our childhood that touch our hearts and warm the hearts of others. I got to spend a little time in that magic this afternoon and I’d love to share my story with you and I hope it inspires you to create a story of your own after you make the choice to connect with a energetic part of earth magic and create special moments of peace inside yourself that you can share with others while simultaneously receiving that same magic back and an even more fulfilling way.

I was spending time with my granddaughter this afternoon who is about four months old. Her name is Lucia, which means the light that conquers darkness. Her mom was on a work call and she was fussy and hungry and having a hard time.  I closed my eyes and asked spirit to help me use my intuition for a solution and thought of my new stones instantly!  I was drawn to my black obsidian piece and decided to wrap the bracelet around a couple of my fingers and let her grab it and become mesmerized by the way the stones felt  and the contrast they provided against my skin. The minute she focused on it she calmed down and her energy, and mine , connected to a soothing peacefulness that provided just the right vibration for her light to shine until her mother emerged few minutes later.   My four year old grandson was sitting next to us curiously watching and put his little hand on her back and  whispered “see Lucia ,grandma is using her magic just  like you will someday. “ ❤️

I love the brand and the quality. Otter Spirit is a great brand at a great price. I have beads and bracelets and have made my own for years. The craftsmanship is hands down superior to anything I have made or found in different shops. I love how well packaged each piece is, how they have a quality card describing what the stones are, ruling planets/zodiac signs etc. I use that to have new intentions throughout the day- I just read it and remind myself how supportive the universe is when i align my words, actions, focus and even yes my jewelry.
Very cool products to add to my arsenal.

I absolutely love my Aries bracelet pack mini! The three bracelets look gorgeous together. I will enjoy showing the bracelets off in my tarot videos. Customer service is excellent. Friendly communication, super fast shipping and quality jewelry. I have several bracelets but my bracelets from Otter Spirit, the Aries set as well as the money set, are my favorites.

I absolutely love my experience with Otter Spirit. The Abundance Bracelet Pack has a very unique combination of crystal gem stones that I find quite stylish and very powerful when manifesting more success in my life. My confidence level has increased and the bracelet allows me to stay in the energy field of always attracting prosperity and more success. By far my favorite bracelet pack I've had!

I absolutely love Otter Spirit!! Their gems & crystals are top tier! I always get compliments every time I wear my OS jewelry. The moonstone necklace is my favorite!! I HIGHLY recommend them!!

The bracelets are inspiring, creative and come in such lovely boxes with a description card. I love the trios with themes like 'Money" and the astrological sets as well for different signs. I get compliments every time I wear my Otter Spirit jewelry.

I love the quality of the stones and the mission of your company! Thank you for being a star small business. I wear my bracelets every day.

Love the quality of the stones. Great customer service.
Quick delivery of items when ordered.
Very happy with my bracelets and necklace.
Highly recommend Otter Spirit to everyone

Love the beads, had to restring them as they were a bit too tight

The shipping and jewelry

Overall it’s always a great experience with otter spirit. Great products and great customer service. Fast shipping as well!

These bracelets are a nice treat for me and friends and family!