Otter Windows Reviews 

My windows were fitted late last year. I had no problems with any part of the service, the quality of the products, the price or anythnig. Until I got home to find that they had fitted a large fillet around all my reveals including the cill, without discussing this with me first. This meant that my blinds no longer fitted and need replacing at a cost of over £1000. The cills now look ridiculous as the are not flat and cannot be used to place anything on. (They offered to replace them at a cost to me.)
I was told repeatedly that when replacing sash windows with casement that they ALWAYS do this as it's standard because of the gap left. I argued that in that case they should have discussed this with me first to give me the opportunity to do something different, which I absolutely would have. They failed again and again to acknowledge this which is disgusting.
I am left with a bill for probably 2k to get new blinds, fix the cills on all three windows and still have stupid fillets ruining the look of my period window revelas. So upset by all of this.

Paul turned up on time and was meticulous fitting my replacement door. He was very friendly and showed me the mechanisms and was very tidy clearing up

Fitter was very good and helpful.

We are very happy to be the proud owners of a lovely new front door.
This is the second time we have used Otter Windows and throughly recommend them.
Thank you to Andy for his initial advice, to Ian and Chris for expertly fitting the door and to Debbie who keeps everything in order and is a joy to speak to.

Mark replaced three windows, not a straight forward job on our old cottage. We are very pleased with the look and finish. This is the third time we have used otter windows in sixteen months, previously having a new front door and sunroom.

This is the second time we have used Otter windows, the first many years ago.
Everything from start too finish was a pleasant experience.
Mark arrived on time and was very professional, polite and friendly.
Fitted a new back door and window, along with the front door.
Showed how the front door mechanism worked and explained everything along the way.
Cleaned up afterwards so absolutely no mess was left behind.
Would highly recommend them to anyone.
The service is still as exceptional as it was the first time we used them.
Well done.

Top notch from Bob and Terry

Mark made a good job of fitting my windows today.

Good communication from start to finish. This is the 3rd time we’ve used Otter Windows and we will continue to use their services. Mark did a great job fitting window - am very happy with finished job.

Paul turned up when promised and did a great job replacing a door. He cleaned up afterwards and showed me how the locking mechanism worked. Delighted with both the quality of the product and the trouble-free installation. I’ve bought from Otter Windows before and remain a happy customer.

The salesman made three commitments during his visit - none of which transpired to be correct (possibly this is the nature of sales). Follow up had a couple of minor errors - easily forgivable.
The entire experience was salvaged by an exemplary installation by Paul Kwidzinski who carried out the work in a very thorough and professional manner. Always polite, working cleanly and competently to achieve an excellent installation.

John and Debbie were very helpful and knowledgeable throughout the process, and we're also the most competitively priced of three quotes we received. The sash windows we bought are well fitted and high quality- solid and smooth in operation.
I would recommend Otter Windows to anyone interested in fairly priced and nicely installed windows.

We had our conservatory doors fitted today by Ian & Chris . Excellent job done,very polite chaps quick workers,and cleaned up perfectly. I'd recommend them to anyone in a flash. We have been treated very well all through the transaction. Thanks very much.

Absolutely brill product and Mark and Tristan did a perfect job on fitting ... awesome!

We had our windows fitted by Mark & Paul. They were polite, efficient, did a great job and cleaned up afterwards Couldn’t ask for more.

Paul fitted a new door and surround for me. He was polite, tidy and very thorough, and I am very pleased with the results.

Terry and Bob installed my new windows and doors this week and they were great! Friendly ,polite, helpful and knowledgeable. They both worked really hard despite the heat and i am really happy with the results of their labours!!

From our first meeting with Debbie to the fitting of our Patio doors and Windows everything was excellent. The fitters Ian and Chris did a brilliant job. Would highly recommend Otter Windows.

Had a problem with shutting one of our windows that was fitted about six years ago, had a visit from John Capon who was most helpful and resolved the problem in a matter of minutes

Great company, lovely people. From quotation to installation everyone we dealt with was friendly and the replacement windows expertly fitted. Great price too. Will use again