Branch Insurance Reviews 

She took her time to listen to me and help me to understand. If I asked her to repeat or say it again she had no problem doing so, it made me feel comfortable. Wish we had more people like her in customer service

Very caring and helpful. Appeared to really care about my concerns and needs.

...I don't know much about this company or policy.

Devon was expert and extremely helpful in helping us complete our application. She was pleasant and professional throughout our conversation. And complete our request with great efficiency. She is a great representative and agent for your company.

Unfortunately my parents’ home burnt down last year. But with Branch Insurance’s help, they’ve been able to navigate through these trying times, and will be moving into their rebuilt home over the next few months. Thank you Suzzie Gelham, for all your help.

I’m glad having branch insurance I never ever thought seen my house burning down and unfortunately happened but god and good decision put branch insurance in my life forward to move back to my house in the next couple months again thank you branch , thank you Suzzie gilham

I only worked with one person

The things that made our experience pleasant was Alexandria's attitude, friendliness and efficient way she handled our transition to a new policy. Sometimes working with insurance can be very stressful and I did not feel any stress. She has a pleasant phone voice and was very helpful through out my experience today.

So helpful and patient

Marisol was so patient and resolved my issue. She is a jewel.

Using electronic pdf was very helpful and also having an app

Friendly, professional, and extremely extremely patient.

Be prepared for your premium to increase after you accept their initial quote and sign all of your paperwork. After I completed my application and canceled my old insurance, Branch started “nickel and diming” me out of more and more money.

After I told them I don’t have a home security system, they automatically gave me a “connected home” discount but didn’t tell me that the discount was reflected in the original premium I agreed to. Then they notified me I would be losing the discount since I didn’t provide proof of a home security system. So my premium raised by $70 or so. Not a huge deal, just really annoying.

Except then they came to do my exterior home inspection and found that my home is made of brick. Apparently the agent who completed my application had put something else on the application (even though I TOLD HIM my home was made of brick). There goes another premium increase. In total, my premium increased by $126.83.

The only solution they offered me was to give me a $60 discount if I submit photos of the interior of my home. But I’m sure once they receive my photos, they will use them to nitpick and raise my premium price even more based on ridiculous things they find wrong with my photos.

They’re still probably saving me some money but I will definitely not be using them again.

Easy to sign up, price is very reasonable.

Branch was quick, thorough, respectful, and very helpful.

Vanna was AMAZING.....the best customer service I've ever received from anyone. She deserves a raise for her patience and knowledge! Could not have had a better experience! Thank you Vanna!

The screen is clumsy and all the coverages should be easier to view.

Bue Service

Price gouging, legitimately. They will lure you in with low premiums, trap you with bundling, and raise premiums over 100% at renewal. Unless you want to get in on the class action lawsuit in the future I’d stay away.