Our Homes MatterReviews 

I would give zero stars if I could. My experience with this company has been extremely stressful and disappointing.

The main issues:
• Poor communication: Emails are often ignored for weeks, and when replies eventually come, they do not address the questions asked.
• Delays and unfinished work: Promises are made about installation dates and follow-up visits, but these are not honoured. I had to repeatedly chase them and even involve IKEA directly just to get updates.
• Additional costs and pressure: There seems to be a pattern of suggesting extra works and costs far beyond the original agreement, making you feel like you’ll be charged again and again before anything is completed.
• Trust issues: Based on my experience and reading many other reviews, it’s clear this company overpromises and underdelivers. They try to shift blame instead of taking responsibility.

In the end, I had to go back through IKEA and my credit card company to protect myself financially. No customer should have to fight this hard just to get basic kitchen works completed as promised.

I would strongly advise others to read all the reviews carefully before considering using this company. My experience was not an isolated incident — the same complaints appear again and again.

We hired OHM Ltd for a kitchen refit, and the experience was disappointing. Communication was poor with no single point of contact (only a group email with multiple people answering making tracking of works difficult). Seemingly a reliance on ambiguity within their quotation to de-scope work. Kitchen works in December doubled in programme and then took till March to get electrical sign-off for the EIC.

Got this company to install our new IKEA kitchen. A work that was meant to take 5 days, took them 6 weeks. The customer care was POOR, the work unprofessional and the owner a horrible selfish woman who does NOT care about the work but only about the money. DO NOT USE THIS COMPANY

This company works as IKEA’s official kitchen installer and was responsible for fitting my new IKEA kitchen.

Before the installation, they visited my flat to confirm that everything was in order. Based on their assessment, I purchased all the necessary components. However, I was later told that my brand-new plumbing was not suitable because it needed to be concealed within the wall. They provided me with a quote for the adjustment, which was far from cheap, but I agreed to proceed.

The gas engineer extended the gas pipe by about 30 cm in roughly an hour. That part of the job was done properly. However, the plumber’s work was extremely poor. He carelessly cut into the plasterboard, damaged multiple areas, and even opened one of my IKEA kitchen boxes to use the cardboard as floor protection—without asking. He also asked if I had a spare piece of pipe he could use, which seemed unprofessional. Worse, he left a pipe loose, which started leaking onto my newly fitted parquet flooring while he went out to get materials. Additionally, he unnecessarily added L-shaped extension pipes to the sink water supply, which a certified plumber later confirmed were not only pointless but also unsafe.

After this shoddy work, I sent a detailed email listing my complaints. The next day, I received a call offering to send a gas engineer to fix the leaking pipe, even though I had already resolved the issue. They insisted it was a precaution. When the gas engineer arrived, he had nothing to do and had to call his boss, who simply told him to secure the sink waste pipe with two brackets—a 15-minute job.

Following my complaint, I received a call from OHM’s management team. The representative I spoke with was dismissive, interrupted me constantly, and rushed the conversation, saying, "This is not a constructive discussion," and "This conversation is going nowhere." Ultimately, I was told they would cancel the job, issue a partial refund, and that I should deal with IKEA or find another installer. Then, she abruptly hung up.

Stay away from this company! Their slogan may be "Our Homes Matter," but clearly, mine didn’t matter to them!