Outback Equipment Reviews 

No phone contact available, no email inquiry responses, no indication that items out of stock. Tried calling and emailing, then drove 2.5 hours to pickup item only to be told nil stock. Avoid this shop!

Working with this company has been one of the biggest mistakes I’ve made. They shipped the product—listed as “in stock” on their website—only after 1 month. When I tried to cancel my order, they kept my money and told me they would not refund it.
I hope you stay away from these dodgy people when shopping.

Had a faulty issue with my shower contacted them and within a week of me sending pictures of thr issue they replied and are sending me out another unit. 10/10 service !

Was easy to manage warranty for a failure with an item, great customer service from Joel

The team was helpful and quick to reply if I had any issues with my order and Joel was an ace to get things sorted quickly and timely.

Joel was a huge help when it came to our shower leaking, helped us solve the problem and sent out needed parts! Customer service was 10/10

Great customer service from Joel! I had a small warranty issue that Joel sorted out promptly with a replacement part sent within the week. They will be getting more business from me as a trusted supplier.

Submitted a warranty claim for a Caravan cover. Joel picked up my case and processed it. I would like to commend Joel for his great comms in keeping me updated and requesting the information required to get a replacement. Thanks Joel.

Don't waste your time with this company. website said 7 days to ship has been over a month. endless calls to find out what's going on. it's coming they say well it's not good enough Outback Equipment. sort your S**t out. I have spent thousands with you over the years and this is a recurring thing well that's it from me you won't see another order from me again.

WARNING TO ALL I wish I read the reviews before ordering as I have had a very disappointing experience. BE AWARE before ordering from this store. They appear to sell items that are not actually in stock. After placing my order, I emailed to request a refund when I realised there was an issue, and this was before the item had even been shipped. Despite that, they refused to process a refund and would only offer store credit.

It’s frustrating that customers are not given a proper refund option when the order hasn’t even been dispatched yet. Selling items that are not in stock and then refusing refunds is not acceptable. I would strongly recommend thinking twice before purchasing here.

Thank you Nino from Outback Equipment for your prompt response in honouring the warranty on my camp chair. Your replies to my emails were friendly and professional and I had confidence from the beginning that my matter would be dealt with fairly.
Also thank you to Nino from Navigator for helping me with my claim.
A very positive outcome.
Sally

Had to order a part today and received great customer service from Talei.

Although I unfortunately didn’t end up receiving my purchase due to a delay from the supplier, I still wanted to leave a review to recognise the great service I received. Steph, who handled my enquiry, was fantastic throughout the whole process. Her communication was prompt, clear and very helpful, keeping me informed along the way.
When it became apparent the delay would impact my plans, Steph assisted immediately with arranging a full refund. Subsequently, I'll definitely consider Outback Equipment for future orders. Thanks Steph

I ordered some tools off Outback Equipment and had a small issue with my order. Thankfully Talei was extremely friendly and helpful and was able to resolve my issue promptly and effectively.

Good to deal with, extensive range and good prices.

I have had a number of deliveries so far, and the last one went astray by the couriers. Steph in customer service jumped into action and resend a new order. Arrived the next day. Thanks Steph!

We had a warranty claim on a piece of equipment that was dealt with professionally, quickly and without ongoing fuss. Thanks to Joel, Pam & Amy for their assistance.

Thank you Talei. Your regular email took the worry out of waiting.
The item arrived in good time and tightly wrapped.

Avoid at all costs. It took them over a week to ship, and when I tried to cancel, they forced a "credit only" refund on me. The other time, I waited two weeks just to receive a stained and damaged product. They are happy to take your money, but they clearly don't care about what they send you or when it arrives. Never again.

I would give zero stars if I could. Order had not shipped after two weeks. Emailed and was told they were waiting on stock from supplier and informed I could not cancel or change my order once it was in the system. We had to leave on our trip 4 weeks later without the towing mirrors I ordered for the trip. Still do not know if they have arrived until we get back from our trip. Don't buy from them unless you are happy to put up with long delays or not receiving your goods.

I’ve recently had a great experience dealing with Joel at Outback Equipment. I had an issue with a product that I purchased two years ago and he was more than happy to help resolve the issue. I will definitely be purchasing from this company again.