Take care to note the delivery timeframe for anything you consider purchasing from this supplier. I have waited almost a month for a simple Andersen extension lead and a DO35 cap. Both very straight... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
We had problems calling the company to ask a couple of questions about products in our cart before checking out. Several phone calls unanswered & timed out. Sent an email also as we were travelling. W... Toon meer
Appalling communication, 2 months still nothing received,zero updates,don't answer emails and takes over an hour to get through via phone. Worst customer service I've ever found from an Australian c... Toon meer
Company has a gr8 range of items relation to my caravanning needs whilst travelling Oz. Staff are helpful & friendly. When having a warranty issue with one product, this was reported & action wa... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane. We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission. Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure. We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey. We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip. Gear up. Get out.
Contactgegevens
1 Murdoch Circuit, 4110, Acacia Ridge, Australië
- 1300 854 185
- service@outbackequipment.com.au
- outbackequipment.com.au
3,7
Gemiddeld
447 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 51% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Purchesed at their "Busy Time"
After several attempts at phoning, only to be told it was their really busy time by a recorded message so I hung up.
Logging into their system told me the item was dispatched but no tracking details even after 23 days since paying for the item.
Then I received an Email add for their special sale, so I used that to send a return Email and got a reply within hours that my item was on it's way, so well done for that Talei. Bit disappointed that all my other attempts to make contact were unsuccessful but if products arrives and is worth the $723.82 I spent on purchase and delivery I will be very happy.
16 januari 2026
Review zonder uitnodiging
Antwoord van Outback Equipment
Thank you for your feedback. We apologise for the difficulty you experienced contacting us and for the lack of tracking updates—this is not the level of service we strive for. We’re pleased Talei was able to assist promptly and confirm your order is on its way. Thank you for your patience, and we hope the product meets your expectations once it arrives.
My order was processed quickly by…
My order was processed quickly by Outback Equipment even though I placed my online order between Christmas New Year. When I phoned about delivery they were very quick to respond to my enquiry and follow up as to when the delivery was happening. My solar panels arrived today so I have not had time to unpack them yet. Would recommend
12 januari 2026
Review zonder uitnodiging
Antwoord van Outback Equipment
Thank you for your review! We’re glad your order was processed quickly over the Christmas–New Year period and that our team could assist promptly with your delivery enquiry. We hope the solar panels meet your expectations, and we appreciate the recommendation.
Great Range with Great Staff
We purchased some caravan gear from Outback Equipment in November 2023. Great prices and fast delivery. We have just been dealing with a warranty claim, which was made super easy by friendly and helpful staff Talei and Joel. Highly recommend this Aussie business if you're looking for a great range of outdoor equipment with awesome service!
9 januari 2026
Review zonder uitnodiging
Antwoord van Outback Equipment
Thank you so much for your wonderful 5-star review! It’s always great to know that our warranty team could make the process seamless for you. We truly appreciate your feedback and look forward to serving you again in the future!
Talei was extremely helpful!
Talei was extremely helpful!
Very prompt with her responses while helping me out. :)
8 januari 2026
Review zonder uitnodiging
Antwoord van Outback Equipment
Thank you for your wonderful review! We're thrilled to hear you're happy with our service.
I had an issue with the product and the quick turn around to fix the problem!!!
I had an issue with the product I received and sent the team an email. They got back to me relatively quickly for such a busy time of year
The lovely Joel was on it! Got everything sorted for me within 24 hrs!! Couldn’t be happier with how quick everything was fixed!!
7 januari 2026
Review zonder uitnodiging
Antwoord van Outback Equipment
Thank you so much for your wonderful 5-star review! It’s always great to know that our warranty team could make the process seamless for you. We truly appreciate your feedback and look forward to serving you again in the future!
Exceptional customer service before and…
Exceptional customer service before and after my sale helping with a small warranty. Easy to talk to and great product knowledge. Great quality products they stand behind.
7 januari 2026
Review zonder uitnodiging
Antwoord van Outback Equipment
Thank you so much for your wonderful 5-star review! It’s always great to know that our warranty team could make the process seamless for you. We truly appreciate your feedback and look forward to serving you again in the future!
The product was sent out promptly and…
The product was sent out promptly and the customer service was excellent.
Talei was quick to respond to my emails and my problem was resolved very quickly
29 december 2025
Review zonder uitnodiging
Antwoord van Outback Equipment
Thanks so much for the 5-star review - we love getting feedback like this! We hope to see you again soon.
I had a warranty claim for one of my NARVA driving light…
I had a warranty claim for one of my NARVA driving lights, that had stopped working. Joel followed up my claim and was instrumental in arranging for the replacement before the Christmas break. Not only did he arrange for the replacement, but because NARVA have upgraded that models design, he talked NAVA into replacing two new lights so that they matched. Thank you, Joel, for your dedication no my behalf. It is very much appreciated and I can
recommend Outback Equipment for quality products and amazing after sale service.
19 december 2025
Review zonder uitnodiging
Antwoord van Outback Equipment
Thank you so much for your wonderful 5-star review! It’s always great to know that our warranty team could make the process seamless for you. We truly appreciate your feedback and look forward to serving you again in the future!
Simple exchange process
Product required exchange due to my incorrect ordering. Amy at Customer Service made the return/refund/repurchase process so easy. Quick, informative email responses and a friendly manner. Thanks Amy, and Outback Equipment.
22 december 2025
Review zonder uitnodiging
Antwoord van Outback Equipment
Thanks so much for the 5 star review - we love getting feedback like this! We hope to see you again soon.
Brilliant Customer Service
The customer service from Talei was brilliant. Went out of her way to get my parcel to me in time for christmas.
19 december 2025
Review zonder uitnodiging
Antwoord van Outback Equipment
Thanks so much for the 5 star review - we love getting feedback like this! We hope to see you again soon.
Joel - absolute customer service super star!
Firstly when ordered the item it was shipped very quickly. Due to an issue with manufacturer we have had to navigate a return of a part but JOEL has been INCREDIBLE. He was prompt in negotiating with manufacturer, looked at every possible solution to support our needs and then made it happen. Joel deserves a customer service medal!
19 december 2025
Review zonder uitnodiging
Antwoord van Outback Equipment
Thank you so much for your wonderful 5-star review! It’s always great to know that our warranty team could make the process seamless for you. We truly appreciate your feedback and look forward to serving you again in the future!
Outback Equipment has exceeded…
Outback Equipment has exceeded expectations so far. I’ve now had two orders delivered to Adelaide and the service has been impressive. Price and postage times were both great. There was a manufacturing fault with my AFK bag and Joel was a legend when it came out after sales support. He quickly fixed the issue with same day postage of a replacement item, no questions asked. The quality of communication and service from Joel and the team means that I’ll be a repeat customer. Great stuff!
15 december 2025
Review zonder uitnodiging
Antwoord van Outback Equipment
Thanks for the great review! We’re glad to hear you’ve been happy with the pricing, delivery times, and service. While we’re sorry about the AFK bag issue, it’s great to know Joel was able to get it sorted quickly. We really appreciate your support and look forward to helping you again. Cheers!
Ordered from Outback Adventure Supplies…
I ordered product from Outback Adventure Supplies on the 11th December. No indication on the product's page that is was not in stock. So of course it did not arrive from China in time for Christmas. Outback Equipment need to be clear in terms of delivery timeframes as this product was not in stock in Australia.
I hope Outback Adventure Supplies pay for the return postage given I no longer need the product, whenever it turns up, as I had to purchase elsewhere.
11 december 2025
Review zonder uitnodiging
A great place to do business.
Outback Equipment is a great place to do business. They've got a good range at competitive prices, and are big on customer satisfaction. When I recently had a problem with an order, Summer was particularly quick to sort it out and was very helpful. I would certainly recommend this business.
17 december 2025
Review zonder uitnodiging
Antwoord van Outback Equipment
Thanks so much for the 5 star review - we love getting feedback like this! We hope to see you again soon.
Jordan's a keeper because he measures up!
How refreshing to experience 'you beaut 'customer service from Jordan and Outback Equipment.Less than a minute to answer my phone call,super polite and enthusiastic manner,knowledgeable and quick to process some order substitutions.Competitive prices and love that company is local.
17 december 2025
Review zonder uitnodiging
Antwoord van Outback Equipment
Thanks so much for the awesome feedback! We’re glad the team could help so quickly and make the process easy. We really appreciate your support of our local business and look forward to helping you again.
Although I was disappointed with the…
Although I was disappointed with the product I ordered was not in stock at the time. The delay was an acceptable even pleasant experience as Talei handled the delay I would describe as "caring".
thank you Talei.
17 december 2025
Review zonder uitnodiging
Antwoord van Outback Equipment
Thank you for your understanding and kind feedback. We’re sorry about the stock delay, but we’re glad Talei was able to make the experience a positive one. We appreciate your support.
Hayley
Hayley, Joel, Jordan and Talei have been great. Had issues with a caravan cover and these guys provided great advice and quick communication. Will not hesitate to utilize Outback Equipment in the future.
Thanks again guys
17 december 2025
Review zonder uitnodiging
Antwoord van Outback Equipment
Thank you for the great review! We’re glad the team could assist with helpful advice and quick communication. We appreciate your support and look forward to helping you again in the future.
Not enough information on the ad
I recently purchased a weathershield for my Pajero Sport. Even though the online photo only showed the front passenger side I expected a full set. Apart from the photo there was nothing written to indicate that I was purchasing just one passenger side weathershield. The ad simply did not have enough information and should be clarified.
The customer service person I spoke to (Talei) was brilliant- 5 stars for her. She explained very clearly what I had purchased and was very helpful in assisting me to make a second purchase. She is a credit to the organisation and has amazing customer service skills- well done Talei!
The confusing ad needs to be improved. I'm now paying 2 freight charges when it could have been one.
All of my previous dealings with Outback Equipment have been brilliant but I'm dissatisfied with this one.
The product itself is great quality and highly recommended.
16 december 2025
Review zonder uitnodiging
Antwoord van Outback Equipment
Thank you for taking the time to share such detailed feedback. We’re sorry for the confusion caused by the product listing and appreciate you highlighting where it can be improved — this is valuable feedback and will be reviewed by our team.
We’re very pleased to hear Talei provided clear, helpful service and we’ll be sure to pass on your kind words. Thank you also for your continued support of Outback Equipment and for recommending the product quality.
Very grateful for Dakota’s assistance…
Very grateful for Dakota’s assistance in arranging my order to be delivered in time for Christmas. He went out of his way to ensure the products were delivered on time. It’s great to still be able to talk to people on the phone, that not only say they will do something, but actually do it! Thank you!
15 december 2025
Review zonder uitnodiging
Antwoord van Outback Equipment
Thank you for your kind words! We’re so glad Dakota could help ensure your order arrived in time for Christmas. We really appreciate your feedback and look forward to assisting you again.
I placed an order by phone and was very…
I placed an order by phone and was very happy with the level of customer service. A few minutes later I realised I had not order an important part, I rand back and asked if I could have that part added and shipped with my original order- no problem.Thank you Talei and Steph
9 december 2025
Review zonder uitnodiging
Antwoord van Outback Equipment
Thank you for your feedback! We’re glad to hear you were happy with the service and that the team could quickly assist with adding to your order. We appreciate your support and look forward to helping you again.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.