Received the wrong tyres for my nipper double. After querying it with out and about customer service, I received a phone call from a member of team and OMG, that was the most pleasant conversation I... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I ordered a new hood for my Nipper Sport and when it arrived I realised I ordered one for the standard Nipper. Customer service (via Instagram) were very responsive and confirmed that the hoods are... Toon meer
Bedrijf heeft geantwoord
I absolutely love my nipper double. It’s my favourite pram and I highly recommend it to anyone with 2 children. Beaches, woods, festivals, holidays, you name it you can take the nipper with you to... Toon meer
Bedrijf heeft geantwoord
Bought a pram in feb and already all the handle bar foam is ripped and coming away. I contacted them to let them know and they said they cannot replace as it is subject to “regular use” which for a br... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Out 'n' About, we’re a proudly British brand helping families go anywhere, together. Founded by parents in the Bedfordshire countryside, we design award winning all-terrain pushchairs, running buggies, outdoor wagons and products built for real-life adventures, from the everyday school run to muddy countryside trails. With over 20 years of trusted innovation, our products are known for being durable, easy to use, designed to handle years of adventure, whatever the terrain. Built to last we’re proud to support more sustainable parenting through our Preloved platform. Whether you're a new parent, a weekend jogger, or simply love the outdoors, Out 'n' About is here to make every journey smoother, more enjoyable, and packed with fresh-air memories. Helping families go anywhere, together.
Contactgegevens
Unit 2D, Kinsbourne Farm, MK43 8TS, Bedford, Verenigd Koninkrijk
- 01234 344230
- info@outnabout.com
- outnabout.com
3,8
Goed
875 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 73% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
They need to stop trading and sort out all the issues before there is a fatality
Go to the Out and About community page on Facebook and you won't buy one...we had a broken buggy 3 times, such terrible customer service and now they are collapsing on babies, O&A are pretending they have fixed the issue but it's not.
12 juni 2026
Review zonder uitnodiging
Antwoord van Out'n'About
Hi,
Thank you for taking the time to share your feedback.
We’re very sorry to hear about your experience and the frustration this has caused. Safety and product quality are extremely important to us, and we take all reports of faults very seriously.
We also want to clarify that all of our products are designed and tested to meet required safety standards, and we continuously review customer feedback to improve both our products and support.
We would really appreciate the opportunity to look into your specific case in more detail and better understand what has happened across your experiences.
Kind regards,
Out’n’About Customer Care Team
Really great quality it hood and foot…
Really great quality it hood and foot plate, love the sun shade! Easy to fit onto old frame models!
28 mei 2026
Antwoord van Out'n'About
Hi there,
Thank you so much for your lovely feedback 😊
We’re really pleased to hear you’re happy with the hood, footplate and sun shade, and that fitting it to your older frame was nice and easy too — that’s exactly what we aim for!
We truly appreciate you taking the time to share your experience.
Kind regards,
Out’n’About Team
Wrong pram and colapses
Wrong colour way of pram delivered, then pram collapses when in use - customer service and communication has been pretty poor while trying to resolve the issue.
4 juni 2026
Antwoord van Out'n'About
Hi,
Thank you for taking the time to leave your feedback, and we’re really sorry to hear about the issues you’ve experienced with your order.
A wrong colour being delivered and a safety-related concern like the pram collapsing are both taken very seriously. This is not the standard we aim to provide, and we understand how concerning this must have been.
We’d really like the opportunity to look into this properly and get it resolved for you as quickly as possible. I
Kind regards,
Out’n’About Customer Care Team
Steep delivery charges for small items
Ordering experience is fine, but the delivery is very expensive. I ordered a small piece of fabric cover and it was sent with Evri and cost £5.99 to turn up several days later.
Hardly worth that, I'm afraid. Smaller items (that could fit in an envelope) should cost less and use Royal Mail tracked for less than half that cost - and probably faster delivery.
Otherwise product is fine!
1 juni 2026
Antwoord van Out'n'About
Hi,
Thank you for taking the time to share your feedback — we really appreciate it.
We’re glad to hear you’re happy with the product and that the ordering experience itself was smooth 😊
We’re sorry to hear you were disappointed with the delivery cost for your smaller item. We understand your point regarding lighter parts and alternative delivery options, and we’ll be sure to pass this feedback on to our wider team for review.
Delivery pricing is based on a tracked courier service to ensure items arrive safely and can be monitored throughout transit, but we do appreciate that this may feel high for smaller accessories.
Thanks again for your honest review — it’s really helpful for us.
Kind regards,
Out’n’About Customer Care Team
Sadly didn't have loan buggy available…
Sadly didn't have loan buggy available and I truly couldn't do everyday routine without it. My husband works away we have a dog that needs walking and they wasn't too keen to call me and find a way to do this. Sadly I trusted this company
2 juni 2026
Antwoord van Out'n'About
Hi,
Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your experience.
We completely understand how important a pushchair is for daily life, especially with a young child and other responsibilities to manage. We’re really sorry that we weren’t able to support you with a loan buggy at the time you needed it, and that the communication felt unhelpful during a difficult situation.
This is not the level of care we aim to provide, and your comments will be shared with our team so we can improve how we support customers in similar circumstances going forward.
If there is anything still outstanding that we can help you with, please don’t hesitate to reach out to our Customer Care Team directly.
Kind regards,
Out’n’About Customer Care Team
I absolutely love my nipper double
I absolutely love my nipper double. It’s my favourite pram and I highly recommend it to anyone with 2 children. Beaches, woods, festivals, holidays, you name it you can take the nipper with you to make your life easier!
I’ve had my pram nearly 2 years now and my pull handle was coming loose. I contacted the warranty customer service and within a week they resolved my problem and sent out a new seat unit to me within days. Fantastic and easy customer service!
Highly recommend Out n About for their prams and unbelievable customer service!
8 juni 2026
Review zonder uitnodiging
Antwoord van Out'n'About
Hi,
Thank you so much for your wonderful review 🤎
We’re absolutely delighted to hear how much you’re enjoying your Nipper Double and that it’s been such a reliable companion for all your adventures — beaches, woods, festivals and holidays sound perfect!
It’s also great to know our Customer Care Team was able to get your issue resolved quickly and easily. We’ll be sure to pass your kind words on to them.
We really appreciate you taking the time to share your experience and recommendation.
Kind regards,
Out’n’About Customer Care Team
Problem with hood
Problem with hood, spare parts were sent out very quickly. Great service
1 juni 2026
Antwoord van Out'n'About
Hi,
Thank you for your lovely feedback 😊
We’re really pleased to hear that the spare parts were sent out quickly and that you were happy with the service you received. We always aim to get issues resolved as efficiently as possible so you can get back to using your buggy without delay.
We really appreciate you taking the time to share your experience.
Kind regards,
Out’n’About Customer Care Team
The offer on the package included foot…
The offer on the package included foot muff the price was reduced from 649 to 549 so disappointed about this
1 juni 2026
Antwoord van Out'n'About
Hi,
Thank you for taking the time to leave your feedback.
We’re really sorry to hear you’re disappointed regarding the package offer. We understand how this could feel frustrating, especially if there was an expectation that a footmuff was included with the price reduction.
Our bundle pricing can vary depending on the specific promotion running at the time, and inclusions may differ between offers. That said, we completely appreciate your comments and will pass this feedback on to our wider team for review.
If you’d like, you’re welcome to contact our Customer Care Team with your order details and we can double-check exactly what was included in your specific package.
Kind regards,
Out’n’About Customer Care Team
Bought the Nipper Trek (£250) and…
Bought the Nipper Trek (£250) and immediately had issues with it. The velcro which is the only way to adjust the seat height for your infant is an incredibly poor design. On every walk I’ve had, in the few days that I’ve had the product the velcro fails and my baby drops down low in the seat. This means I have the ordeal of having to remove everything, try to refix the velcro for the seat and then get everything back on. It’s a nightmare.
The engagement with their customer support team is infuriating with auto generated responses from a bot or a person, which on three separate occasions now I’ve been asked the exact same questions, such as describing the issue as well as providing proof of purchase. I bought the product directly from their own website and the proof of purchase and order number is outlined several times already in my communication.
No resolution yet on the issue and the whole customer support process feels totally rubbish.
8 juni 2026
Review zonder uitnodiging
Antwoord van Out'n'About
Hi,
Thank you for taking the time to share your feedback, and we’re really sorry to hear about your experience.
We’re especially sorry that you’ve had repeated issues with the seat adjustment and that this has caused stress during your walks. This is not the experience we want for any customer, particularly when using the product with a young baby.
We also apologise for the frustration caused by having to repeat information during your contact with our Customer Care Team. We understand how tiring that can feel, and we appreciate you bearing with us.
We’d really like the opportunity to look into this properly and get it resolved for you. If you’re willing, please reply with your order number so we can pick this up urgently and ensure it is escalated appropriately.
Kind regards,
Out’n’About Customer Care Team
Awful customer service
I keep having to chase to send back for refund. I have to wait for refund before I can buy a new pram and I have a 4 week old baby so am losing patience with this abysmal customer service big time.
29 mei 2026
Antwoord van Out'n'About
Hi,
Thank you for taking the time to share your feedback, and we’re really sorry to hear about the frustration you’ve experienced.
We completely understand how stressful this situation must be, especially with a 4-week-old baby and needing a quick resolution. We’re also sorry to hear that you’ve had to chase this up and that the process has felt slow and unhelpful — this is not the experience we want for our customers.
Refunds are always processed as quickly as possible once a return is received and checked in, and we appreciate how important it is for this to be handled promptly so you can arrange a replacement pram.
We’d like to reassure you that your case is important to us, and we will ensure it is followed up so you receive an update as soon as possible.
Kind regards,
Out’n’About Customer Care Team
I have still not received my order
I have still not received my order. I placed the order on 23/05/2026 and have still not received it on 06/06/2026…
27 mei 2026
Antwoord van Out'n'About
Hi,
We’re really sorry to hear your order still hasn’t arrived.
We’ve looked into this and can confirm we have now raised a replacement order for you. This has been processed urgently and will be dispatched as soon as possible. Once it leaves our warehouse, you’ll receive tracking details so you can follow the delivery.
Thank you for your patience, and please accept our apologies for the inconvenience caused.
Kind regards,
Out’n’About Customer Care Team
Lovely helpful customer service
Little skeptic because I was told a few times the newer models weren’t as good as the older models. Either way after a little back and forth with customer service I decided on the nipper V5 sport I was also cheeky in asking if there were any offers coming up soon so I could wait and they offerred me a discount code. Pushchair arrived was so easy to put together etc. Absolutely by far the best choice it has made running with my 2 year old a complete dream he loves it there’s enough room if he falls asleep in there. Had a little issue with the hood don’t know if it was a fault or me being too heavy handed but I broke the zip I contacted customer services asked if it was possible to order myself a new one as I couldn’t see them online. I had an almost immediate reply and was told a new hood was already on the way to me you can’t really top that kind of service until Wednesday when my tyre went down assumed it was a simple puncture which it was in all fairness the inner tube was a lot larger than I expected when I had taken it out I was a little confused I emailed just to double check before I bought a new one ( I’m not really that tyre savvy I can fix a puncture at best ) I didn’t want to buy the wrong size I pretty much had a same day response again telling me not to worry and a replacement was on its way to me already. I have 3 children have had more than my fair share of push chairs over the years with more than enough issues I can hole heartily never come across customer service as lovely and helpful as Out n About.
31 mei 2026
Review zonder uitnodiging
Antwoord van Out'n'About
Hi,
Thank you so much for taking the time to leave such a thoughtful and detailed review 🤎
We’re absolutely delighted to hear how well your Nipper V5 Sport is working for you and your little one, especially for running and everyday use — it’s lovely to know he’s enjoying it too!
We’re also really pleased we could help quickly with both the hood and tyre queries. Our Customer Care Team always aims to get things sorted as smoothly as possible, so it means a lot to hear that reflected in your experience.
We truly appreciate your recommendation and support, and we wish you many more happy adventures with your pushchair.
Kind regards,
Out’n’About Customer Care Team
Ordered in April and baby born in June but still no buggy...
We ordered in April and have received nothing to date, with bare minimum customer service responses providing a series of factually inaccurate statements and missed delivery times. We were eventually offered split delivery to receive what was in stock and requested this same day but had no response. Apparently now the buggy (Nipper V6) itself is delayed until August. Our child was born yesterday. Had Out'n'About been honest and upfront about their chronic shipping delays we would have had the opportunity to investigate and order alternatives in a timely manner. We have now went to a direct competitor who has shipped the same day.
5 juni 2026
Review zonder uitnodiging
Antwoord van Out'n'About
Hi,
Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your experience.
We completely understand how frustrating and disappointing this situation must be, especially with your baby arriving and needing a pushchair urgently. We also sincerely apologise for the lack of clarity around stock and delivery timelines, and for the delays in communication you’ve experienced — this is not the standard we aim to provide.
We appreciate how important it is to have reliable and accurate information when making such an essential purchase, and we’re very sorry that this was not your experience. Your comments will be shared with our team so we can review what went wrong and improve both our communication and fulfilment processes.
Kind regards,
Out’n’About Customer Care Team
No environemental responsibility
I have a very old out n about (they dont sell it anymore). it is at end of life. As they advertise themselves as an environmentally conscious company, I thought they would have a recycling scheme. They dont.
Its basically just now going to landfill. Very dissappointing. If you have newer models they have got good repair services etc hence 2 stars but as soon as its too old, they wont touch it.
I was looking to buy another one too and they are sold out until September - 3 month wait! I think I will go elsewhere
4 juni 2026
Review zonder uitnodiging
Antwoord van Out'n'About
Hi,
Thank you for taking the time to share your feedback, and we’re sorry to hear about your experience.
We understand your frustration regarding the end-of-life product and the lack of a recycling scheme. We appreciate how important responsible disposal and environmental considerations are, and we’re sorry we haven’t met your expectations in this area.
While we do offer repair support and spare parts for current and recent models to extend product lifespan, we recognise your point about older models and disposal options, and we will ensure this feedback is shared with our wider team for review.
We’re also sorry to hear about your experience with availability and lead times — we understand how disappointing that can be when you’re ready to purchase.
Thank you again for your honest feedback.
Kind regards,
Out’n’About Customer Care Team
terrible customer service
27 mei 2026
Antwoord van Out'n'About
Hi,
Thank you for taking the time to leave your review.
We’re really sorry to hear that your experience with our customer service has left you feeling disappointed. This is not the standard of support we aim to provide.
We’d genuinely appreciate the opportunity to understand what went wrong and see whether there’s anything we can do to help resolve the situation. If you’re happy to do so, please contact our Customer Care Team with your details so we can look into this further.
Thank you again for your feedback — it helps us improve.
Kind regards,
Out’n’About Customer Care Team
Antwoord van Out'n'About
Hi,
Thank you for taking the time to leave your review.
We’re sorry to hear the item you received did not match what you expected from the images shown on our website. We understand how disappointing that can be.
We’d really appreciate the opportunity to look into this further and understand exactly what differed so we can review this properly. Please contact our Customer Care Team with your order details and, if possible, photos of the item received so we can investigate and help find a resolution.
Thank you again for bringing this to our attention.
Kind regards,
Out’n’About Customer Care Team
Shockingly poor customer service lets them down
The products are pricey and God help you if you have a problem with them in any way because their Customer Service is shockingly non existent. They don’t answer emails or phone calls, they don’t respond to messages on their website either. Such a shame. I have a very expensive order that’s gone missing in transit and I can’t get through to anyone to discuss this. Won’t be buying from them again
1 juni 2026
Review zonder uitnodiging
Antwoord van Out'n'About
Hi,
Thank you for taking the time to leave your review, and we’re very sorry to hear about your experience.
We sincerely apologise for the delays in communication and for the difficulty you’ve had reaching our Customer Care Team. We have recently experienced a higher than usual volume of enquiries, however we appreciate that this does not make the situation any less frustrating — especially when you are waiting on an order and concerned that it may have gone missing in transit.
We’re also sorry to hear this has affected your confidence in purchasing from us again.
Please contact us again with your order details if this is still unresolved and we will ensure this is looked into as a priority so we can provide an update and work towards a resolution.
Kind regards,
Out’n’About Customer Care Team
Love my double out and about
Love my double out and about. The customer care service is also great, fast friendly and efficient.
29 mei 2026
Review zonder uitnodiging
Antwoord van Out'n'About
Hi,
Thank you so much for your lovely review 🤎
We’re delighted to hear that you’re loving your Double Out’n’About and that you’ve had a great experience with our Customer Care Team too.
Fast, friendly and efficient support is exactly what we aim for, so it means a lot to hear your feedback.
Thank you again for choosing Out’n’About and for taking the time to share your experience.
Kind regards,
Out’n’About Customer Care Team
Great quality customer service
Had a great experience ordering a replacement wheel for me out'n'about buggy. Great customer service after I emailed requesting a quicker delivery, communication was quick and product arrived very quickly. Very happy with the service.
27 mei 2026
Review zonder uitnodiging
Antwoord van Out'n'About
Thank you so much for your lovely review.
We’re really pleased to hear you had a positive experience with our customer support team and that we were able to help get your replacement wheel to you quickly.
Providing fast communication and support when customers need it is something we always aim for, so your feedback means a great deal to us.
Thank you again for your support of Out’n’About, and we hope you continue to enjoy many more adventures with your buggy.
Kind regards,
Out’n’About Customer Support
Out n about V1 Wheel
We have a 20-year-old Out n About V1 double buggy and we absolutely love it. It has been everywhere with us over the years and has stood the test of time brilliantly.
Recently, the rear wheel was damaged while we were travelling home from holidays in Spain, so I ordered a replacement online. It arrived very quickly, but when I opened it, I realised it was a wheel from a later model. Although it fit perfectly, it looked different from the original wheels and I wanted to keep the buggy looking original.
I emailed the team at Out n About, explained the situation, and received a lovely reply from Lee. Lee immediately offered to send out the correct V1 wheel for us.
I was really impressed with their customer service. It’s rare these days to get that level of support for a 20-year-old product. We love our Out n About buggy — it’s a real workhorse, gets plenty of abuse, and just keeps going.
25 mei 2026
Review zonder uitnodiging
Antwoord van Out'n'About
Thank you so much for this incredible review.
We absolutely loved reading this and hearing that your V1 Double has been part of your family adventures for over 20 years — that’s truly amazing and exactly what we hope our products are built for.
It’s wonderful to hear the buggy has stood the test of time so well, even after all the travelling and adventures along the way. We’re also really pleased Lee was able to help get the correct original V1 wheel sorted for you.
Supporting our customers, even many years later, is something we genuinely care about, so your kind words really mean a lot to the whole team.
Thank you again for your continued support of Out’n’About, and we hope your V1 continues rolling for many more adventures to come.
Kind regards,
Out’n’About Customer Support
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.