CS did a great job, polite, and the most important resolved my issue. The only reason I'm not giving 5 starts is because of the original response time. Once someone was in charge of my ticket CS w... Toon meer
Locatie
Wijzig locatieAvenue McGill College 1801, suite 800, H3A 1Z4 Montréal, Ville-Marie, CA
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Lees wat reviewers zeggen
Our server was supposed to be come back after re-activation. And it did not. Even though we had premium support subscription, they did not help at all. They said that data will not be lost, but we los... Toon meer
Bedrijf heeft geantwoord
CS11140343 — Merci pour le suivi et les actions rapides appliquées ! En tant qu'éditeur de logiciels personnalisés hébergés, je suis très satisfait des services offerts par OVH. Je lis parfois cert... Toon meer
Bedrijf heeft geantwoord
I've had a VPS server with OVH for the past 5+ years and a dedicated server before. The dashboard is a bit odd, but it has all the functionality I've needed & it has worked reliably for the full perio... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over OVHcloud - Canada
Geschreven door het bedrijf
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.
Contactgegevens
Avenue McGill College 1801, suite 800, H3A 1Z4, Montréal, Ville-Marie, Canada
3,5
Gemiddeld
163 reviews
Vraagt klanten om een review
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I had a request to cancel the remaining…
I had a request to cancel the remaining commitment on a long-term server contract. Joanna from the Claim Dept. handled my case. Even though the contract terms normally don’t allow early cancellation, she took the time to review it and approved my request as a one-time exception.
She also disabled the auto-renewal to avoid future charges, which I appreciate. The communication was clear, professional, and solution-focused.
Thanks to the support team for the flexibility and quick resolution.
The ticket No. CS11387994
31 juli 2025
Review zonder uitnodiging
Antwoord van OVHcloud - Canada
Hello Ahmed,
Thank you for your feedback, and thank you to Joanna for treating your server cancelation request with professionalism and flexibility.
We are pleased to hear that you appreciated the clarity and speed of the communication with our support team.
We strive to find solutions that are tailored to each situation, even when the terms of the contract are clear.
Joanna's ability to review your request and find an exceptional solution is an example of our commitment to providing a personalized service focused on our clients' needs.
We will share your feedback with our support teams to encourage them to continue delivering a high-quality service.
We also thank you for your trust in OVHcloud and look forward to supporting you in the future.
Best wishes,
Your OVHcloud advisor
^LaiM
SCAM! SCAM! According to my Ticket number…
According to my Ticket number CS11375855, OVH cut my money on card and paid everything successful then I login in to my account and found out they are telling me order is Cancelled while money was cut on my Account.. Their SCAM if they don't want my money they better decline it before they cut my money..
Now their telling me to send another Payment lol, I told them to verify my KYC and take the money that they already cut but they denied that they want another payment lol..
Avoid them they only want your money
26 juli 2025
Review zonder uitnodiging
Antwoord van OVHcloud - Canada
Hello Tom,
Thank you for taking the time to submit your feedback on Trustpilot, and we are sorry to read this feedback.
We are continually improving our billing system to deliver a great user experience.
When you cancel an order with our services, you may see a “bank pre-authorization” (reservation of the amount by the bank) on your payment card. This will expire within a period of “9 to 14 days” and on PayPal within a period of “21 to 29 days” from the date your order was placed.
Unfortunately, we are sorry, we cannot act on these banking delays.
Please check with your bank if you would like to shorten this period by sending an order with the word “canceled” to your OVHcloud customer account.
In addition, after analyzing the CS11375855 support ticket, we note that the order was canceled because the account information was incomplete.
Following the update of this information on 27/07/2025, we have asked you to renew your order so that the identity verification is finalized with our security service in charge of order validation, and that it is delivered.
Thank you for your understanding, and we remain at your disposal.
All the OVHcloud support team wishes you an excellent day.
Best wishes,
Your OVHcloud advisor
^LaiM
Top notch bare metal server provider
I was a bare metal server customer with a different company for over 15 years before I decided to move to OVHCloud due to a critical hardware failure on one of the servers at the other provider. Moving to OVHCloud has been the difference of night and day! Top notch hardware, outstanding self-service tools, and fast network access. Though some improvements can be made on the turn around time for support tickets - and keeping a better watch on their customers (ab)use of assigned IP ranges - I feel comfortable to say that this company checks off every box on my list for a solid bare metal server provider. My only regret so far is that I didn't make the move sooner!
3 juli 2025
Review zonder uitnodiging
Antwoord van OVHcloud - Canada
Hello Daniel,
We are delighted to have welcomed you to OVHcloud and to see that our offer of bare metal servers has been able to meet your expectations after your experience with another provider.
We are proud to offer cutting-edge solutions, designed to deliver optimal performance and flexibility, as you’ve seen with our self-service tools and fast network access.
We appreciate your feedback on support request times and resource usage monitoring. We are constantly looking for ways to improve our support and our services and your feedback are valuable to help us identify areas where we can improve.
We are pleased that you have found OVHcloud a strong partner for your "bare metal" server needs and we are committed to continue offering you a high quality service.
Thank you for your trust and feedback, which encourages us to continue our efforts to deliver excellence to our customers.
For any additional request, our agents are of course available by phone or ticket, via Live Chat or social networks.
All the OVHcloud support team wishes you an excellent day.
Best wishes,
Your OVHcloud advisor
^LaiM
Effortless and Friendly Support Done Right
I want to give a huge shout-out to the OVH support team for the exceptional service on my ticket, CS11339776. My interactions with both Karima A. and Laurent C. were phenomenal and a perfect example of customer support at its best.
They were incredibly personable and made the entire process feel completely straightforward. Instead of a complicated or robotic exchange, their communication was clear, empathetic, and refreshingly human. They understood my request to delete a server and credit the unused time immediately, offering the perfect solution without any friction or unnecessary back-and-forth.
The entire issue was handled with impressive speed and a genuine focus on helping me. This is the kind of support that builds real customer loyalty. Thank you, Karima and Laurent, for making this such a positive and hassle-free experience
21 juli 2025
Review zonder uitnodiging
Antwoord van OVHcloud - Canada
Hello Bartek,
We are delighted to read your glowing review of your experience with our support team.
We are proud to know that Karima and Laurent were able to offer you an exceptional and personalized service, meeting your expectations and exceeding your expectations.
At OVHcloud, we strive to build a trusted relationship with our customers by providing proactive, clear and empathetic support.
We are pleased that our teams were able to respond to your needs efficiently and quickly, allowing you to resolve your issue without complications or delays.
Your satisfaction is our top priority and we appreciate your feedback on our efforts to continuously improve our services and support.
We will continue to work hard to offer our customers similar experiences, where simplicity, clarity and humanity are at the heart of our interactions.
We wish you an excellent continuation with our services and are at your disposal for any future needs.
The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Excellent support
Excellent support, quick responses and addressed my needs. Case # CS11330232
16 juli 2025
Review zonder uitnodiging
Antwoord van OVHcloud - Canada
Hello Andrew,
Thank you for taking the time to share this positive feedback about your experience with our support. We have been able to share this feedback with our colleague in charge of your request.
We do our utmost to provide you with the best possible service and support.
The entire OVHcloud support team remains available if needed on all our channels, whether by phone or ticket, via livechat or social networks.
Best regards,
Maxime.R
10-year plus satisfied customer
10-year plus customer. It is getting harder to find datacenters that offer bare metal servers anymore. There are not a lot of alternatives to OVH.
Their expertise is hard to beat. Responses are always thorough and to the point.
16 juli 2025
Review zonder uitnodiging
Antwoord van OVHcloud - Canada
Hello Piet,
Thank you for taking the time to submit your feedback on Trustpilot and we are pleased to read this multi-year feedback.
We are proud to offer high-quality bare-metal servers, which meet the specific needs of our customers.
We understand that the availability of these services may be limited in the market and we strive to maintain our leading position by offering innovative and customized solutions.
Thank you for your trust and loyalty to OVHcloud for over 10 years. We are delighted to continue to support you in your projects and offer you a high-quality user experience.
For any additional request, our support teams are of course available by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Excelente plataforma
Varios de mis clientes, y mi empresa propia utilizamos la plataforma ovh para nuestro trabajo con vps y servidores dedicados. El acceso es muy veloz, el servicio es increíblemente estable y el soporte muy oportuno.
15 juli 2025
Review zonder uitnodiging
Antwoord van OVHcloud - Canada
Hello Omar,
We are delighted to hear that our platform meets your needs and those of your customers.
The speed and stability of our services are priorities for us and we are happy to know that you benefit fully from them.
We continue to work to deliver optimal performance and a seamless user experience, whether it’s for VPS or dedicated servers.
Our team is always ready to help and resolve any questions quickly by phone or ticket, via Live chat or social media.
The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
The Good, The Bad & the Great
Ive been a loyal customer to OVH for over 8 years, they have the best prices for dedicated servers in the world, the servers are fast, there is little to no downtime and all servers include free DDoS protection.
But there is a negative, if you have just the basic support plan, support takes days to reply. In addition i recently had something really annoying happen with a SoYouStart server. I cancelled the server, but their system still charged my credit card. It took weeks of talking on the phone/making support tickets explaining how it was on their end. Thankfully they refunded me the money that was charged.
The process for cancelling servers on SoYouStart is unnecessarily complicated (done through an API that submits commands to their back end).
Regardless, with the one problem i had over the course of all those years i'm still a customer - it doesnt change how amazing of a host they are!
P.S. OVHCloud owns SoYouStart.
28 juni 2025
Antwoord van OVHcloud - Canada
Hello Jordan,
Thank you for your feedback after more than 8 years of loyalty to OVHcloud.
We are delighted to know that our dedicated servers have met your expectations in terms of speed and reliability, as well as the free anti-DDoS protection we offer.
However, we are sorry to hear that you have experienced issues with canceling a So you Start server and the difficulties this has caused.
We apologize for any inconvenience caused, however, we are pleased that we were able to resolve the issue by reimbursing you for any undue fees.
We also take note of your feedback regarding the So you Start server cancelation process and will look at ways to simplify it to improve the user experience while continuing to work to improve our services and support.
For any additional requests, our support teams are of course at your disposal by phone or ticket, via Live chat or social networks.
The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor
^LaiM
Excellent service
Excellent service. I rented a dedicated server from them back in 2016, and it hasn't gone down once in the past nine years. Over that time, I've spent around $500K on their platform—truly reliable services.
9 juli 2025
Review zonder uitnodiging
Antwoord van OVHcloud - Canada
Hello,
We are delighted to hear that you have had an exceptional experience with our dedicated servers over these nine years.
The reliability and stability of our services are top priorities for us, and we are happy to see that we have been able to meet your expectations.
We also appreciate your continued trust in our services, as evidenced by the significant investment you have made in our platform. We are proud to be able to support businesses like yours as they grow and develop.
We will continue to work hard to maintain and improve our services, to ensure you can always rely on us for your IT infrastructure needs.
Thank you again for your loyalty and your trust. We wish you continued success and are at your disposal if you need anything.
Best wishes,
Your OVHcloud advisor.
^LaiM
Ovh la chute
Ovh, ils etaient les meilleurs des meilleurs des meilleurs en 2004. A l'epoque je ne jurais que par eux. Mais en 20 ans la qualite c'est effondree. Il y 3 ans ils ont decide de multiplier un truc comme par 600% leur factures. Oops.
Et maintenant ils m'ont jeter dehors par erreur. En fait leur systeme de paiement ne marchait pas, j'ai paye mon serveur comme tous les mois, paiement accepte puis une heure apres refuse. Bon je repaie. Paiement accepte puis une heure apres refuse. Je fais cette operation au moins 8 fois. Puis voyant que le paiement ne passait pas j'ai prit un serveur ailleurs et j'ai migre. Pas le choix. Soit je migre soit je perd tout. D'ailleurs mon sserrveur a ete coupe juste apres. Bon bien j'ai migrer. Et mon nouveau provider le paiement ca fonctionne.
2 juli 2025
Review zonder uitnodiging
Antwoord van OVHcloud - Canada
Bonjour Alban,
Merci de nous avoir donné votre avis via TrustPilot, et nous sommes navrés pour les désagréments rencontrés avec votre accès internet.
OVHcloud s'efforce de fournir les meilleurs services possibles et d'y apporter le support nécessaire pour apporter des solutions.
Pour que je puisse effectuer des vérifications dans le but de vérifier ce qu'il s'est passé, je vous invite à répondre à la demande d'information que je viens de vous envoyer pour récupérer l'identifiant de votre compte OVHcloud (xx12345-ovh) ou l'adresse e-mail de contact de celui-ci.
En cas de besoin, cette page pourrait vous aider à retrouver les informations du compte :
https://help.ovhcloud.com/csm/fr-account-secure-account-personal-data?id=kb_article_view&sysparm_article=KB0042925#comment-gerer-mes-informations-personnelles
Cordialement,
Maxime.R
Altair was nice and willing to help
Altair was nice and willing to help, solved. Thank you!
1 juli 2025
Review zonder uitnodiging
Antwoord van OVHcloud - Canada
Hello Stéphane,
Thank you for taking the time to share your experience with us on Trustpilot.
We are delighted to hear that Aldair, our advisor, has been able to help you in an effective way and has offered you a service that meets your expectations.
At OVHcloud, our focus is on the quality of our support, and we strive to train our teams so that they are always ready to help our customers. We are pleased to know that this has been the case for you.
We will continue to improve our services and support to deliver an outstanding user experience.
If you have any further questions or need help in the future, feel free to contact us by phone, ticket, Live chat or social media.
The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.
Best wishes,
Your OVHcloud team
^LaiM
OVH is still a solid and affordable hosting option
I have been an OVH customer for many years through 2 different business accounts. Their service always offers really good products for the price. The only thing I miss from the previous years is the lack of official support for VMWare ESXi on their dedicated server although it works if manually installed through KVM/IPMI, with some quirks for their /32 public IPv4 address and out of subnet host route gateway. Unfortunately the day after we migrated some critical services from another cloud provider to a new OVH dedicated server, a datacenter incident took down our server for over 8 hours, interrupting our business operations. However the 99.95% uptime SLA policy was honored on the CS11269441 support ticket. After this I hope for a solid service for the upcoming years and also hope they bring back support for ESXi on the unmanaged servers, at least offering the required guidance and tools to make it work with their unusual public IPv4 address scheme. Finally I hope they further expand with a datacenter in South America, a service provider like OVH is really needed in this region.
1 juli 2025
Review zonder uitnodiging
Antwoord van OVHcloud - Canada
Hello Emiliano,
Thank you for taking the time to share your experience with OVHcloud.
We are pleased to see that you have enjoyed our products and their value over the years.
We also understand your feedback regarding support for VMWare ESXi on our dedicated servers and we take your suggestions to improve our offering.
We regret the datacentre incident that affected your server and we are pleased to have been able to honor our availability SLA policy. We strive to provide a strong and reliable service to our customers and we will continue to work to improve our quality of service.
We also appreciate your suggestions for expanding our datacentres, especially in South America. We are always looking for ways to improve our geographical presence and offer our services to a larger number of customers.
Thank you again for choosing OVHcloud.
We wish you all the best in the future, and would be pleased to answer any questions or concerns you may have.
Best wishes,
Your OVHcloud advisor.
^LaiM
Service and performance were amazing…
Service and performance were amazing but prices were slightly above what I was expecting to pay. Nonetheless, customer service still proceeded to help me with this issue despite me being in the wrong.(CS11235828). Excellent service, highly recommend
19 juni 2025
Review zonder uitnodiging
Antwoord van OVHcloud - Canada
Hello Patrice,
Thank you for sharing your experience with OVHcloud on Trustpilot.
We are delighted to hear that our services and performance have exceeded your expectations.
We understand that cost is an important factor in selecting a cloud provider, and we strive to offer competitive pricing while maintaining a high quality of service.
Our support team is here to help you resolve any issues. We are proud of their work, and we continue to improve to offer you the best possible experience.
If you need help, feel free to contact our teams by phone, ticket, Live chat or social media.
Have a great day.
Best wishes,
Your OVHcloud advisor.
^LaiM
best support ever
18 juni 2025
Review zonder uitnodiging
Antwoord van OVHcloud - Canada
Hello Mohammed,
Thank you for taking the time to share your experience with us on Trustpilot. We are delighted to hear that you have had a positive experience with our support team!
At OVHcloud, we strive to provide a high-quality service and exceptional support to our customers. We are pleased that we were able to meet your expectations and provide you with the help you needed.
We continue to improve our services and support to offer you the best possible experience.
If you have any further questions or need help in the future, feel free to contact us by phone or ticket, via Live Chat or social networks. We are here to help.
Thank you again for your comments, and the entire OVHcloud support team wishes you an excellent day!
Best wishes,
Your OVHcloud advisor
^LaiM
Poor Technical Support, Excellent Customer Service
I have been with OVH for several years and never had an issue until now. A production server that i had for several years failed for no apparent reason and their technical support did nothing to help, I had to move all backups to a new environment and had to deal with over 40 clients complaints.
Customer service was much better and released me from the commitment early and processed a refund for the month (ticket CS11210598). I have another server with them which i will likely keep with them, customer service is excellent but support is extremely poor..
11 juni 2025
Review zonder uitnodiging
Antwoord van OVHcloud - Canada
Hello Ronnie,
Thank you for the trust and your 4-star review ⭐⭐⭐⭐
We apologize if our technicians could not do anything during this incident. In some cases, our technicians cannot work directly on your server.
There are cases where the problem is outside our field of competence.
We are delighted that the claims team was able to help you with the cancellation of your commitment.
Best regards,
Homéfa S.
Refund for a service which was automatically renewed
Two days ago (Jan 2) I was automatically charged $92.28 USD for services I don't use anymore. I requested a refund since I have not made use of the services but the representative said unfortunately it is too late. The representative said that I have a 24 hour period to make this anticipation. Nowhere have I seen this and it is quite frankly ridiculous.
I have requested refund for this amount as with any other service if you requested in a timely manner you get a refund.
4 juni 2025
Review zonder uitnodiging
Antwoord van OVHcloud - Canada
Hello Daniel,
Thank you for giving us your feedback via TrustPilot and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions.
So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the identifier of your OVHcloud account (xx12345-ovh) or the contact email address of it.
If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/es-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043031
EDIT : Thank you for the OVHcloud account information.
I see that your request has been escalated to our complaints team via ticket CS11186634. Your request is currently being reviewed for a refund, and I have just informed our complaints team of your review on TrustPilot.
Your request will be reviewed, and the complaints team will get back to you via ticket as soon as possible.
Regards,
Maxime.R
OVH Canada
Specifically, OVH Canada, support is great. Gabriel was very helpful and kind. Thank you!
4 juni 2025
Review zonder uitnodiging
Antwoord van OVHcloud - Canada
Hello Janna,
Thank you for sharing this very positive feedback on our support team in Canada.
Our support team is committed to delivering high-quality support.
The entire OVHcloud support team remains available if required across all of our channels (by phone, ticket, livechat or social networks).
Best regards,
Virginie D.
CS11140343
CS11140343 — Merci pour le suivi et les actions rapides appliquées ! En tant qu'éditeur de logiciels personnalisés hébergés, je suis très satisfait des services offerts par OVH. Je lis parfois certains commentaires à propos d'OVH qui ressemble beaucoup à ce que l'on retrouve sur des forums alimentés par des personnes qui devraient s'abstenir. J'ai le goût de dire ... si vous choisissez de travailler avec des professionnels, comportez vous comme tels. Lisez avant de cliquer !
Bon courage à toutes vos équipes et merci de nous offrir la structure dont les PME ont besoin pour proposer des services fiables !
26 mei 2025
Review zonder uitnodiging
Antwoord van OVHcloud - Canada
Bonjour Pascal,
Merci pour votre note 5 étoiles ⭐⭐⭐⭐⭐
C’est une belle reconnaissance du travail de l'ensemble de nos collaborateurs.
Nous sommes heureux d’avoir pu répondre à vos attentes grâce à un accompagnement personnalisé.
Chez OVHcloud, nous restons pleinement engagés à vous offrir un service de qualité.
Nous sommes impatients de continuer à travailler avec vous.
Cordialement,
Homéfa S.
I used OVH Cloud for a month and it…
I used OVH Cloud for a month and it gave me problems, but their VPS can improve the domain. I couldn't install it, but they'll give me my money back. Everything's fine. :)
30 mei 2025
Review zonder uitnodiging
Antwoord van OVHcloud - Canada
Hello Marlon,
We appreciate the time you took to share your kind words about our services.
I'm sorry to hear that you encountered issues with your VPS but I'm glad that you were able to receive support that met your expectations through our claims service.
We do our best to offer you quality services and support.
The entire OVHcloud support team remains available if required across all of our channels (by phone, ticket, livechat or social networks).
Best regards,
Virginie.D
Great service by OVH CS support team
Great service by OVH CS support team
29 mei 2025
Review zonder uitnodiging
Antwoord van OVHcloud - Canada
Hello,
The entire OVHcloud technical team thanks you for your kind message on Trustpilot.
We are truly to hear that you are satisfied with our support. We are committed to maintaining this level of excellence and to continue providing you with fast and effective responses to all your requests.
Our team remains at your disposal to assist you with any questions or concerns via phone, ticket, live chat, or social media.
Thank you for choosing OVHcloud and for placing your trust in us.
Best regards,
Dieynaba K.
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