CS did a great job, polite, and the most important resolved my issue. The only reason I'm not giving 5 starts is because of the original response time. Once someone was in charge of my ticket CS w... Toon meer
Locatie
Wijzig locatieAvenue McGill College 1801, suite 800, H3A 1Z4 Montréal, Ville-Marie, CA
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Our server was supposed to be come back after re-activation. And it did not. Even though we had premium support subscription, they did not help at all. They said that data will not be lost, but we los... Toon meer
Bedrijf heeft geantwoord
CS11140343 — Merci pour le suivi et les actions rapides appliquées ! En tant qu'éditeur de logiciels personnalisés hébergés, je suis très satisfait des services offerts par OVH. Je lis parfois cert... Toon meer
Bedrijf heeft geantwoord
I've had a VPS server with OVH for the past 5+ years and a dedicated server before. The dashboard is a bit odd, but it has all the functionality I've needed & it has worked reliably for the full perio... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over OVHcloud - Canada
Geschreven door het bedrijf
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.
Contactgegevens
Avenue McGill College 1801, suite 800, H3A 1Z4, Montréal, Ville-Marie, Canada
3,5
Gemiddeld
163 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I paid my subscription at 11 of…
I paid my subscription at 11 of february and immediately after a problem created. I opened ticket. When they reached a solution after 25 days, they offered me to pay again the full amount of my subscription and said that in any other case, they would close my vps. I asked them to call me to discuss and reach an agreement but no one answered my ticket. Guys seriously avoid this company. The least that I can say is that they are amatures !
21 februari 2024
Review zonder uitnodiging
Antwoord van OVHcloud - Canada
Hello Paschalis,
We really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, because this is not the type of service/support we expect to provide. We do hope that in future, you won't have to go through this issue again as we will take the chance to improve.
Taking this opportunity, I would like to request more information about your account and review in detail the case, and of course, provide an alternative solution. You have received a request, please, answer this request with your OVHcloud (aa0000-ovh or 0000-0000-00) and e-mail of your OVHcloud account.
Have a nice day,
ViniL
My service is not provided
My service is not provided, even though it's been more than 48 hours.
And it show "Cancel" status in list order. No one answer support ticket.
If the service cannot be provided, please refund the money.
Track order no. 16957916
Ticket: CS9396753
6 maart 2024
Review zonder uitnodiging
Antwoord van OVHcloud - Canada
Hello there VeryGG,
We've carefully reviewed your order and account data, and unfortunately, our validation team had to decline your order. It seems that they couldn't find all the necessary security assurances.
To resolve this situation, please take a moment to review your personal information, including your name, address, and email, as well as our service's terms and conditions before attempting a new order.
Please note that when an order is canceled, we don't complete the transaction. The pre-authorization will automatically expire after a certain period, and it be cancelled from your statement. The reserved amount will be returned to your account balance. This process typically takes 9 to 14 days for credit card payments and up to 30 days for PayPal payments.
Please note that the processing time of bank/credit card companies is excluded.
If you cannot find the refund on your statement by that time, please contact your bank/credit card company for more information.
We regret that we cannot provide details about the specific reasons for this decision, as it is confidential information.
Unfortunately, we won't be able to fulfill your order.
^VinS
Una basura en su servicio VPS total
Una basura en su servicio VPS total, es imposible hacer un downgrade ahora tengo que pagarle a un ingeniero que migre todo a otro servidor para poder hacer un downgrade y no pagar la cantidad absurda que no necesito. En pleno 2024 donde ya miles de plataformas ofrecen esté servicio. ELLOS no lo hacen!
6 februari 2024
Review zonder uitnodiging
Antwoord van OVHcloud - Canada
Hola Cruz, muy buenas.
Agradecemos sinceramente tu aporte mediante tu review. Tus comentarios son esenciales para nosotros, ya que nos permiten mejorar nuestro soporte, tu experiencia como cliente y nuestras herramientas.
Es importante destacar que en OVHcloud, a nivel mundial, ofrecemos una amplia gama de servicios, como servidores dedicados y VPS no gestionados. Esto implica que el cliente es responsable de la gestión de todo el contenido.
Nuestro equipo de soporte está siempre disponible a través de chat, llamada y tickets para brindarte toda la ayuda necesaria y revisar la infraestructura en caso de incidentes o errores que puedan surgir de nuestra parte. Sin embargo, es importante tener en cuenta que la gestión de contenido, incluida la migración que mencionas, es responsabilidad exclusiva del usuario, tal como se establece en nuestros términos y condiciones, los cuales aceptaste durante el proceso de pedido.
Recuerda que seguimos a tu disposición en help.ovhcloud.com para cualquier consulta adicional.
Un fuerte saludo,
ViniL
Second time my order gets stuck in…
Second time my order gets stuck in verification for no reason whatsoever. First time they told me to check my billing address, my billing address is fine.
They should rather put a sign saying they dont need customers on the website and not have us waste our time.
4 februari 2024
Antwoord van OVHcloud - Canada
Hello Eurgen,
We really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, because this is not the type of service/support we expect to provide. We do hope that in future, you won't have to go through this issue again as we will take the chance to improve.
**UPDATE**
Unfortunately with the information provided was not enough to identify an account within us.
If you order is cancelled, it's because we've carefully reviewed your order and account data, and unfortunately, our validation team had to decline your order. It seems that they couldn't find all the necessary security assurances.
Please note that when an order is canceled, we don't complete the transaction. The pre-authorization will automatically expire after a certain period, and it be cancelled from your statement. The reserved amount will be returned to your account balance. This process typically takes 9 to 14 days for credit card payments and up to 30 days for PayPal payments.
Please note that the processing time of bank/credit card companies is excluded.
If you cannot find the refund on your statement by that time, please contact your bank/credit card company for more information.
Have a nice day,
ViniL
Worst service I experienced
Worst service I experienced! Couldn't resolve my VPS hosting order. It was twice I ordered a VPS package and they declined both!!
14 december 2023
Review zonder uitnodiging
Antwoord van OVHcloud - Canada
Hello Mohsin,
Thank you for taking the time to write this review. I'm sorry about this feedback.
Rest assured that our billing department will follow up any order when all the conditions are met.
So that we can see what has happened, I invite you to send us your customer ID by return of the email I've just sent you via TrustPilot.
We will then be able to contact the team concerned.
Best regards,
Alexandre.L
Wish I'd read these reviews first
Wish I'd read these reviews first.
I fell for the $0.9/month promo scam, and now it makes me wonder what could have happened if I'd paid for the higher packages.
12 december 2023
Review zonder uitnodiging
Antwoord van OVHcloud - Canada
Hello Ball,
We really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, because this is not the type of service/support we expect to provide. We do hope that in future, you won't have to go through this issue again as we will take the chance to improve.
**UPDATE**
We've carefully reviewed your order and account data, and unfortunately, our validation team had to decline your order. It seems that they couldn't find all the necessary security assurances.
To resolve this situation, please take a moment to review your personal information, including your name, address, and email, as well as our service's terms and conditions before attempting a new order.
Please note that when an order is canceled, we don't complete the transaction. The pre-authorization will automatically expire after a certain period, and it be cancelled from your statement. The reserved amount will be returned to your account balance. This process typically takes 9 to 14 days for credit card payments and up to 30 days for PayPal payments.
Please note that the processing time of bank/credit card companies is excluded.
If you cannot find the refund on your statement by that time, please contact your bank/credit card company for more information.
We regret that we cannot provide details about the specific reasons for this decision, as it is confidential information.
Unfortunately, we won't be able to fulfill your order. If you have any further questions or concerns, please don't hesitate to reach out to us.
Have a nice day,
ViniL
There is a terrible support system.
There is a terrible support system.
I ordered a server, I want to make changes to my order, but I have not received a response for 3 days. They don't care at all! I will make a chargeback through the bank and work with a different company!
Ticket Number: 8961886
15 december 2023
Review zonder uitnodiging
Antwoord van OVHcloud - Canada
Hello Samet,
Thank you for taking the time to share your review with us. We sincerely apologize for the situation you experienced, and we are genuinely disheartened to hear about your less-than-ideal encounter. Providing top-notch service is our priority, and we regret any inconvenience caused.
Please be assured that we take this matter seriously and are committed to making improvements. Your feedback is invaluable, and we will use it to enhance our services for a better customer experience.
Your ticket has been escalated internally, and our dedicated team is actively reviewing it to provide swift support. We understand the urgency and want to assure you that we are working diligently on resolving your issue.
While there may be some delay due to time zones, rest assured that our team is fully engaged in addressing your concerns. We appreciate your patience and understanding.
Wishing you a great day ahead.
Best regards,
ViniL
They cancell without refund
They cancell without refund, I think they look to fast-easy money, if 100 client purchase the .9$ vps in a day, they get 90$ without rent their resources
7 december 2023
Review zonder uitnodiging
Antwoord van OVHcloud - Canada
Hello Ali,
We've carefully reviewed your order and account data, and unfortunately, our validation team had to decline your order. It seems that they couldn't find all the necessary security assurances.
To resolve this situation, please take a moment to review your personal information, including your name, address, and email, as well as our service's terms and conditions before attempting a new order.
Please note that when an order is canceled, we don't complete the transaction. The pre-authorization will automatically expire after a certain period, and it be cancelled from your statement. The reserved amount will be returned to your account balance. This process typically takes 9 to 14 days for credit card payments and up to 30 days for PayPal payments.
Please note that the processing time of bank/credit card companies is excluded.
If you cannot find the refund on your statement by that time, please contact your bank/credit card company for more information.
Unfortunately, we won't be able to fulfill your order. If you have any further questions or concerns, please don't hesitate to reach out to us.
Have a nice day,
ViniL
Support was just awesome
Support was just awesome, i am not able to login in my account and try to find a way to contact OVH and finally i find twitter(X) support channel and i contact there and withing 30 minutes all problems get resolved.
Thank you for great help "OVH":)
and also thank you to the person who manually perform all action as requested from me after validation of account.
29 november 2023
Review zonder uitnodiging
Antwoord van OVHcloud - Canada
Hello Vineet,
Thank you so much for your answer and we are keeping improving our support channels to offer you the best customer support experience.
Have a great day.
Homéfa S.
Pathetic Support - Stay away
Their server pricing is awesome, but the support is worse, even down to the extreme worst.
Their support team does not even spend time to read and understand the customer's problem and they simply send a generic response, wasting the time of the customer. This happened me two times in two different support departments.
Trust me, do not buy their servers.
22 november 2023
Review zonder uitnodiging
Antwoord van OVHcloud - Canada
Hello Eugene,
We really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, because this is not the type of service/support we expect to provide. We do hope that in future, you won't have to go through this issue again as we will take the chance to improve.
**UPDATE**
Thank you for the information and we appreciate your time and effort on reviewing us and of course share your concern on Trustpilot.
After check your ticket, I could see that our team already provided the according support available for your case. Anyhow, I'm really sorry for not reaching your expectations and I am moving forward your comments to our team and asking for a review on our answer.
You heard from us as soon as possible by ticket.
Have a nice day,
ViniL
This is a joke
They said that the VPS will be processed 24-48h, however more than that has passed and they take a while to respond and my VPS is still not delivered and they are asking for 50+ documents... if they dont comply within the next couple of days I will force a refund request through my bank
20 november 2023
Antwoord van OVHcloud - Canada
Hello Erik
We really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, because this is not the type of service/support we expect to provide. We do hope that in future, you won't have to go through this issue again as we will take the chance to improve.
Taking this opportunity, I would like to request more information about your account and review in detail the case, and of course, provide an alternative solution. You have received a request, please, answer this request with your OVHcloud (aa0000-ovh or 0000-0000-00) and e-mail of your OVHcloud account.
Have a nice day,
ViniL
The last offer is 100% scam
The last offer 0.9$ for vps is 100% scam, they delete your your account with their orders after 1 day (after you receive the vps details)
7 oktober 2023
Review zonder uitnodiging
Antwoord van OVHcloud - Canada
Hello there Ibrahim, We really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, because this is not the type of service/support we expect to provide. We do hope that in future, you won't have to go through this issue again as we will take the chance to improve.
**UPDATE**
Thank you for the information.
I see that the account has been closed by our security teams. This is generally the case when we detect a use on a service hosted on our infrastructures which is contrary to our general conditions. In this type of case, the services are deleted so it will be impossible to act at our level. This is specified in the general conditions of the service and this action does not allow you to benefit from a refund on the services ordered.
Have a nice day,
ViniL
Waiting one hour to get through to someone on their SALES line...
They're clearly not that bothered about selling anything... In my case I'm just trying to get through to someone in Billing (obviously they only give out telephone numbers for their Sales team, who don't pick up anyway...) to discuss my contract. I'd like to cancel as I've encountered too many technical issues at this early stage - my server won't boot in normal mode any more, something to do with OS configuration - and there is little direction on how to solve it. I get that there are different tiers of support and you can't get gold standard support without paying for it, but if you're not a tech whiz like me and you have trouble making sense of complex documentation, you're stuffed.
For example, none of their support team has been helpful enough to give me a brief idiot's guide on how to check the logs in rescue mode, or if I decide to reinstall the OS, exactly what configuration I should select so that this problem doesn't reoccur. On the positive side, their live chat agents do respond very quickly. I just don't get how they can leave customers hanging on the sales line for so long - do they not want the business...
My impression was this would be very much plug and play, but it's been a disaster so far. I can't believe I've been waiting an hour to talk to a human, this is worse than airlines. Share price doesn't provide too much reassurance either...
17 oktober 2023
Antwoord van OVHcloud - Canada
Hello Jonathan,
We really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, because this is not the type of service/support we expect to provide. We do hope that in future, you won't have to go through this issue again as we will take the chance to improve.
Taking this opportunity, I would like to request more information about your account and review in detail the case, and of course, provide an alternative solution. You have received a request, please, answer this request with your OVHcloud (aa0000-ovh or 0000-0000-00) and e-mail of your OVHcloud account.
Have a nice day,
ViniL
Declined order with no reason
I ordered a server, provided all necessary information, and several days later, the order was declined and canceled. Without any real reason.
9 oktober 2023
Review zonder uitnodiging
Antwoord van OVHcloud - Canada
Hey there Andrei,
**UPDATE**
We've carefully reviewed your order and account data, and unfortunately, our validation team had to decline your order and deactivate your account. It seems that they couldn't find all the necessary security assurances.
To resolve this situation, please take a moment to review your personal information, including your name, address, and email, as well as our service's terms and conditions before attempting a new order.
Have a nice day,
ViniL
Scam
Suspend my subscription after they receive abuse email from outdated spam program/software, 6000 messages sent are good 4 of them identified as spam, they remove also my account, money back is just titling, you have no chance to request your money, they remove your account, that vps will rent to another & the cycle turns
20 juli 2023
Review zonder uitnodiging
Antwoord van OVHcloud - Canada
Hello Said,
I really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, a valuable user and customer, because this is not the type of service we expect to provide.
I do hope that in future, you won't have to go through this issue again as we will take the chance to improve.
**UPDATE**
I see that your case is updated and solved by our Abuse team. OVHcloud review in details all the reports and apply the correspondent action for each case.
You can always answer the ticket requesting or providing more information to help our team review the case.
Have a nice day,
ViniL
Very bad customer support and lack documentation about products
I ordered a server (SYS-1-SAT-32) which has IPMI. It turned out that it is not connected and this service is not guaranteed.
Technical support advised to abandon this and order another one or take it more expensive, but there are no guarantees that there will be IPMI. (4ovh - CS8011003)
From a financial point of view, such a bust will not be cheap, and there are no guarantees at all that it will help.
I opened a request to the billing department to replace the server. (4ovh - CS8011094) No response for over 10 days.
There is no documentation that there is or is not IPMI in the servers. After ordering, an error is written in the tab with IPMI.
The level of support is terrible. In the only ticket where they answered - there was no help.
If this problem is not solved and the financial department does not respond, I will return the money by any available means.
30 juni 2023
Review zonder uitnodiging
Antwoord van OVHcloud - Canada
Hello Vitaly,
Thank you for giving us your feedback via TrustPilot and we apologize for any inconvenience.
At OVHcloud we are constantly improving our support and in particular to reduce the time it takes to process our customers' requests.
Here you can see that IPMI is only guaranteed with OVHcloud servers:
https://eco.ovhcloud.com/en-ca/compare/
IPMI isn't compatible with most SoYouStart servers and is available as an option to order on other models.
The problem you're experiencing isn't with your dedicated server and a change of server won't change anything.
However I confirm the information sent by my colleague via the ticket CS8011003.
Regards,
Maxime.R
Misleading offers.
I am a new customer with OVHCloud, and I had planned to renew my dedicated server eco KS-GAME-2 in advance, which had a permanent 50% discount. However, when I tried to renew, the renewal price appeared without the discount. Is this an error? I remember that in the fine print, it stated that the discount was permanent and not just for 1 month like the current offers.
I tried to reach out through tickets and Discord but did not receive a response.
Edit:
When making the final payment for the renewal, the discount appears. I apologize for the confusion.
2 juli 2023
Review zonder uitnodiging
Antwoord van OVHcloud - Canada
Hello,
I really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, a valuable user and customer, because this is not the type of service we expect to provide.
I do hope that in future, you won't have to go through this issue again as we will take the chance to improve.
Taking this opportunity, I would like to request more information about your account and review in detail the case, and of course, provide an alternative solution. You have received a request, please, answer this request with your OVHcloud (aa0000-ovh or 0000-0000-00) and e-mail of your OVHcloud account.
We do not offer support in Discord.
Have a nice day,
ViniL
Good 7 out of 10
OVH provide top-class services in terms of performance, DDoS protection and “technical” support and focus on technical here. They provide fast hardware replacement and good servers monitoring. In terms of the billing support 1 out of 10 my rating. Takes days to reach them despite that billing should be given priority support. As a CEO of hosting company. I have dealt with much colocation and dedicated server providers. Never really needed to contact billing support. But at OVH expect billing issues and bugs.
However we are just dealing with that because they provide competitive services in terms of DDoS protection and performance. Never faced a downtime really as i remember or just a very little downtime. That’s a 2 years experience with OVH.
3 juni 2023
Antwoord van OVHcloud - Canada
Hello Shady,
Thank you for taking the time to post this review.
We're delighted that you like our products and services, and we're sorry to hear about this feedback concerning your requests to the billing department.
Please be assured that our teams will follow up all requests as quickly as possible.
Regards,
Alexandre.L
PATHETIC SERVICE!
PATHETIC SERVICE!
VPS server went down 3 times in a month. can't even reboot my server. worst support total waste of money.
25 mei 2023
Antwoord van OVHcloud - Canada
Hello Ahsan,
I really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, a valuable user and customer, because this is not the type of service we expect to provide.
I do hope that in future, you won't have to go through this issue again as we will take the chance to improve.
Taking this opportunity, I would like to request more information about your account and review in detail the case, and of course, provide an alternative solution. You have received a request, please, answer this request with your OVHcloud (aa0000-ovh or 0000-0000-00) and e-mail of your OVHcloud account.
Have a nice day,
ViniL
This company scam people
This company scam people, I tried to cancel services, but their website gave error, then I contacted support, but they did not cancel services and my card was charged again and again, stay away from these scammers.
1 april 2023
Review zonder uitnodiging
Antwoord van OVHcloud - Canada
Hello John,
I really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, a valuable user and customer, because this is not the type of service we expect to provide.
I do hope that in future, you won't have to go through this issue again as we will take the chance to improve.
Taking this opportunity, I would like to request more information about your account and review in detail the case, and of course, provide an alternative solution. You have received a request, please, answer this request with your OVHcloud (aa0000-ovh or 0000-0000-00) and e-mail of your OVHcloud account.
Have a nice day,
ViniL
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.