Scrivo per ringraziare la Signora Rosario per l'assistenza tecnica ricevuta su ticket CS15233158. Gentile, precisa, efficiente. Ha saputo trovare una soluzione rapida al problema che avevo semplifican... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieVia Carlo Imbonati 18, 20159 Milano, Lombardia, IT
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Lees wat reviewers zeggen
Mi hanno cancellato tutti i record DNS del mio dominio senza motivo (rinnovo eseguito con successo 2 settimane fà), quando li ho contattati mi hanno risposto i soliti incompetenti con supponenza dicen... Toon meer
Bedrijf heeft geantwoord
mi disturba parecchio che IO ho un problema con il browser (e lo risolverò) e queto mi obbliga a entrare nel sito in incognito per poter usufruire dei servizi. comunque ho chiamato l'assistenza perchè... Toon meer
Bedrijf heeft geantwoord
Ho avuto bisogno del supporto negli ultimi giorni dell'anno, e, nonostante siano giorni un pò particolari, i problemi sono stati risolti senza troppe lungaggini. Ho dovuto chiamare anche il servizio... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over OVHcloud - Italy
Geschreven door het bedrijf
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.
Contactgegevens
Via Carlo Imbonati 18, 20159, Milano, Lombardia, Italië
4,3
Uitstekend
70 reviews
Vraagt klanten om een review
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Andrea mi ha aiutato a risolvere…
Andrea mi ha aiutato a risolvere brillantemente il ticket CS12692100.
10 november 2025
Review zonder uitnodiging
Antwoord van OVHcloud - Italy
Hello,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime R.
Rapida soluzione di problema amministrativo
Avevo un problema amministrativo e ho contattato telefonicamente l'assistenza. La risposta alla chiamata è stata pronta e l'operatore con gentilezza e competenza mi ha risolto rapidamente il problema.
10 november 2025
Review zonder uitnodiging
Antwoord van OVHcloud - Italy
Hello,
Thank you for taking the time to upload your experience to Trustpilot
We are pleased that our advisors were able to resolve the situation quickly and effectively.
We are especially proud of the courtesy and skill of our teams and we will pass your feedback on to the operator who helped you.
This encourages us to continue to improve our service and offer an optimal user experience.
For any additional request, our technicians are of course available by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team thanks you for your trust, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
problematica WHOIS
supporto scrupoloso e rapido, ottima comunicatività , risoluzione definitiva. Grazie ad Andrea D. per aver seguito il ticket CS12634224.
7 november 2025
Review zonder uitnodiging
Antwoord van OVHcloud - Italy
Hello,
The entire OVHcloud technical team thanks you for your positive review on Trustpilot.
We’re delighted to hear that our support team was able to meet your expectations, especially regarding the WHOIS issue.
Your message will be shared with Andrea, who will be very happy to read your kind words and appreciation.
We remain at your full disposal for any further questions or assistance by phone, ticket, live chat, or through our social media channels.
Thank you for your trust and for choosing OVHcloud.
Best regards,
Dieynaba K.
Utilizzo vari servizi da anni
Utilizzo vari servizi di Domini, Hosting e VPS da anni, non ho mai avuto particolari problemi.
L'assistenza mi ha sempre risposto e risolto i problemi in tempi brevi.
Anche economicamente trovo i prezzi onesti.
6 november 2025
Review zonder uitnodiging
Antwoord van OVHcloud - Italy
Hello Giuseppe,
We greatly appreciate your 5-star review ⭐⭐⭐⭐⭐
Your feedback inspires us to continue delivering excellent service every day.
We are here to support you and your projects at every stage.
Best regards,
Homéfa S.
OVHCloud is a diamond in the rough; don’t fret, don’t hesitate.
I’ve been an OVHCloud customer for nearly two decades, and their service consistently delivers exceptional value, even more with their competitive pricing. While their network setup can be a bit complex at first, once you learn the ropes, there are many powerful features to leverage.
I have found that approaching Customer Support chat with clear details and a technical mindset really helps; being specific and speaking their language streamlines the process. Adding a touch of nerdy humor to the conversation makes the experience more relaxed and enjoyable both ways, too. When I’ve encountered tricky issues, support agents have either resolved them quickly or escalated them to Level 2 when needed.
A special thanks to Vitor and Andrea for their outstanding help today. Their professionalism and customer focus are precisely why I’m leaving this review. They truly earned these five stars. Kudos to both!
5 november 2025
Review zonder uitnodiging
Antwoord van OVHcloud - Italy
Hello Keijo,
Thank you for taking the time to submit your feedback on Trustpilot, and we are pleased to read this feedback.
We are proud that you have found our customer support helpful and effective, especially when you have encountered complex situations.
We will pass on your thanks to Vitor and Andrea, who will be delighted to know that their help has been appreciated.
For any additional request, our technicians are of course available by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team thanks you for your trust and wishes you a great day.
Best wishes,
Your OVHcloud advisor
^LaiM
Extremely Negative Experience
Extremely Negative Experience
I do not recommend OVH for domain and hosting management.
The renewal system is deliberately unclear and designed in a way that easily misleads users.
The platform allows you to renew both hosting and domain for three years, but in reality not even one year is actually applied to the domain. The entire amount is automatically refunded, and the domain is canceled, leaving you without service.
This setup forces the customer to pay an additional “redemption fee” to recover the domain and then renew it again yearly, effectively paying more than double the original cost.
The customer service provides no real solutions, only repeating rules and sending links, completely ignoring how unreasonable and non-transparent the whole process is.
In short: a terrible experience, no clarity, and zero customer protection.
I strongly advise against using OVH if you expect a serious and reliable service.
16 oktober 2025
Review zonder uitnodiging
Antwoord van OVHcloud - Italy
Hello Alice vittoria,
Thank you for giving us your feedback via TrustPilot, and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions.
So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the identifier of your OVHcloud account (xx12345-ovh) or the contact email address of it.
If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/it-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043033
Regards,
Maxime.R
Supporto clienti disponibile ed…
Supporto clienti disponibile ed orientato alla soluzione
4 september 2025
Review zonder uitnodiging
Antwoord van OVHcloud - Italy
Hello Lucas=,
Thank you for these stars and this comment that will delight our teams.
At OVHcloud, we are committed to providing you with quality services and support.
All our teams thank you for your trust.
Best regards,
Homéfa S.
Uso OVH da anni
Uso OVH da anni, assistenza sempre professinali e gentili. ottimo sevizio
27 augustus 2025
Review zonder uitnodiging
Antwoord van OVHcloud - Italy
Hello Maurizio,
We greatly appreciate your 5-star review ⭐⭐⭐⭐⭐
Your feedback inspires us to continue delivering excellent service every day.
We are here to support you and your projects.
Warm regards,
Homéfa S.
servizio caro e nessuna assistenza seria
29 juli 2025
Review zonder uitnodiging
Antwoord van OVHcloud - Italy
Hello Roberto,
Thank you for taking the time to submit your feedback on Trustpilot and we sincerely regret this feedback.
We understand that the quality of our services is essential for you and we strive to offer you the best solutions at competitive prices.
We are currently one of the cheapest players on the market, while ensuring that we maintain a high level of quality.
OVHcloud is constantly improving its services and support, particularly to reduce the time it takes to process requests.
We also strive to cover the majority of common requests via our website and guides.
If you have any difficulties with these, our support teams are of course available by phone or ticket, via Livechat or social networks.
If you have a pending request, please enter your NIC handle by returning the private message I just sent you via TrustPilot. I can then relaunch the service concerned.
Best wishes,
Your OVHcloud advisor
^LaiM
Pessima esperienza
Pessima esperienza, forza commerciale praticamente assente (tanto vale comprare a retail dal sito)
Se vi si rompe un componente, e non avete contratto enterprise, potete sperare e aspettare che qualcuno prenda a cuore la situazione
Non rispondono a nessuna pec, nemmeno per sogno
Pessima pessima pessima esperienza, meglio valutare datacenter piu strutturati
10 juli 2025
Review zonder uitnodiging
Antwoord van OVHcloud - Italy
Hello Andrea,
Thank you for giving us your feedback via TrustPilot, and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions.
So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the identifier of your OVHcloud account (xx12345-ovh) or the contact email address of it.
If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/it-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043033
EDIT : Thank you for the OVHcloud account information.
I was able to check the two tickets and for the first one which concerns your complaint, I confirm the information which was transmitted. Corporate accounts do not benefit from the right of withdrawal legally in European Union countries.
Regarding the second ticket and the hard disk change, my colleague had replied to you within the hour and was awaiting your reply to request an intervention in the data center and to obtain your written agreement to confirm the disk change to be made.
Regards,
Maxime.R
Recupero Dominio
Ho chiamato per il recupero di un dominio, un agente di nome Andrea mi ha guidato ad una procedura con documenti per il recupero.
Grazie !
7 juli 2025
Review zonder uitnodiging
Antwoord van OVHcloud - Italy
Hello Lorenzo,
Thank you for your feedback, and we are delighted to hear that our support team has been able to help you successfully with your domain recovery.
We are proud to offer customized solutions to meet the specific needs of our customers and we are happy that the procedure recommended by our agent has been useful for you.
We continue to improve our processes to ensure a smooth and efficient user experience.
If you have any further questions or need further assistance, please do not hesitate to contact us by phone or ticket, via Live chat or social networks. We are here to help.
The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
-----
Ciao Lorenzo,
Ti ringraziamo per il feedback e siamo lieti di apprendere che il nostro team di supporto è stato in grado di aiutarti efficacemente nel recupero del tuo dominio.
Siamo orgogliosi di offrire soluzioni personalizzate per soddisfare le esigenze specifiche dei nostri clienti e siamo lieti che la procedura raccomandata dal nostro agente sia stata utile per voi.
Continuiamo a migliorare i nostri processi per garantire un'esperienza utente fluida ed efficiente.
Se avete ulteriori domande o bisogno di aiuto, non esitate a contattarci per telefono o tramite ticket, tramite Live chat o social network. Siamo qui per aiutarti.
Tutto il team di supporto OVHcloud ti ringrazia per la fiducia e ti augura un'ottima giornata.
Cordiali saluti,
Il tuo consulente OVHcloud.
^LaiM
Mi scusi per il mio "italiano", uso un traduttore.
Rinnovo zona dns
Operatore Andrea D.
Numero ticket CS11279111
Contattato Ovh per un rinnovo zona dns gratuito che non si era rinnovato.
Il tecnico mi ha direttamente chiamato telefonicamente per informarmi delle operazioni che dovevo eseguire per convalidare il rinnovo
1 juli 2025
Review zonder uitnodiging
Antwoord van OVHcloud - Italy
Hello Francesco,
A sincere thank you for these 5 stars!
We are happy to see that our technician has offered you support tailored to your situation.
At OVHcloud, the satisfaction of our users is at the heart of our commitments.
Looking forward to continuing this collaboration.
Best regards,
Homéfa S.
Hanno risolto il mio problema in meno…
Hanno risolto il mio problema in meno di 10 minuti, dal ticket alla risoluzione del problema sono davvero passati 10 minuti di orologio. Direi che OVH che il massimo per l'hosting
Ticket ID: CS11279852 Operatore: Andrea D.
1 juli 2025
Review zonder uitnodiging
Antwoord van OVHcloud - Italy
Hello Francesco,
I take the liberty of replying to you in English. I hope this is okay with you.
The entire OVHcloud technical team thanks you for your positive feedback.
We’re delighted to hear that Andrea was able to resolve your issue so quickly — in just 10 minutes, from ticket creation to resolution!
Efficiency and responsiveness are key values we strive for, and your message is a wonderful recognition of that.
Rest assured, your kind words will be shared with Andrea, who will no doubt be pleased to receive your compliments.
We remain at your full disposal for any further questions or assistance you may need — whether by phone, ticket, live chat, or through our social media channels.
Thank you for your trust and for choosing OVHcloud.
Best regards,
Dieynaba K.
Segnalazione #CS11276735
Segnalazione #CS11276735
Operatore gentile e disponibilissimo
30 juni 2025
Review zonder uitnodiging
Antwoord van OVHcloud - Italy
Hello Davide,
Thank you for taking the time to share your experience with our support team.
We are delighted to hear that our operator, who processed your CS11276735 ticket, was kind and helpful.
At OVHcloud, we value the quality of our support, and strive to deliver an exceptional user experience. We are pleased to know that we were able to meet your expectations in this case.
We will share your feedback with our support team so they can continue to improve their service and deliver a quality experience for all our customers.
Thank you again for your trust and feedback. Have a great day.
Best wishes,
Your OVHcloud advisor.
^LaiM
LADRI !! CS11149634
sto scrivendo in merito al ticket CS11149634. Ho ceduto il dominio a terzi e ritenevo di aver correttamente disattivato anche l’indirizzo email associato. Successivamente ho ricevuto un avviso di pagamento per quell’indirizzo email, che non ho saldato in quanto il servizio non mi risultava più attivo. L’indirizzo è stato prontamente disattivato da loro (e questo va benissimo), ma ora mi viene comunque richiesto il pagamento di 21€, con la minaccia di un intervento da parte di Intrum per il recupero del credito. Trovo inaccettabile dover pagare per un servizio che non è stato fornito. SONO LADRI!!!
Aggiornamento dopo aver letto la loro risposta 27/05/25: hanno inviato un sollecito il 03/03/25 per una fattura emessa il 01/03/25 e l’11/03/25 hanno disattivato l’indirizzo email. Nessun preavviso come scrivono, neanche settimane come sostengono...
Oltre che ladri, sono anche bugiardi.
26 mei 2025
Review zonder uitnodiging
Antwoord van OVHcloud - Italy
Hello Cédric,
We are sincerely sorry to read such feedback.
At OVHcloud, we make every effort to ensure that our users are informed of all deadlines, especially during renewals.
Services that have not been terminated are billed. OVHcloud cannot decide to terminate services administered by its users.
In addition, our billing system sends several reminders when services are renewed.
As the invoice was generated, the service was retained until payment is made. After several weeks of non-payment, the service was deactivated. However, the invoice remains due.
Thank you for your understanding.
Homéfa S.
Billed me for 14k€ -- it was 3€
Billed me for 14k€, turns out, it was a mistake. The bill was 3€. Took 1 month to get the funds back and 1 month to get a compensation.
I've been with OVH for more than 15 years, but hey, the support and operations are really getting worse.
20 mei 2025
Review zonder uitnodiging
Antwoord van OVHcloud - Italy
Hello Gabriele,
Thank you for taking the time to submit your feedback on Trustpilot, and we are truly sorry to read such feedback.
First of all, we thank you for your loyalty over all these years, and we are happy to read that the situation is settled to date.
We are continually improving our billing system to deliver a great user experience.
We are also improving our services and support, especially to reduce application processing time.
In order to analyze the exchange with our support team, as well as the difficulties encountered, I have just sent you a request for information.
In response, please provide me with your OVHcloud NIC handle in the form of "abXXX-ovh".
Thank you for your understanding.
I look forward to your return and wish you a good day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Velocissimi nelle risposte
Velocissimi nelle risposte, sempre precisi nel dare le giuste spiegazioni per risolvere il problema e molto molto disponibili. Grazie!!!!
13 mei 2025
Review zonder uitnodiging
Antwoord van OVHcloud - Italy
Ciao Maria,
Grazie per aver dedicato del tempo a condividere questo feedback positivo sulla tua esperienza con il nostro supporto.
Facciamo del nostro meglio per fornirvi servizi ad alte prestazioni e un supporto di qualità a vostra completa disposizione.
L'intero team di supporto OVHcloud è disponibile in caso di necessità su tutti i nostri canali, sia telefonicamente che tramite ticket, tramite live chat o social network.
Sinceramente,
Maxime.R
Tempestiva risoluzione per un rimborso
Ho contattato l'assistenza di OVH perché c'è stato un disguido nel rinnovo di un servizio e questi è stato pagato due volte. Hanno tempestivamente risolto la questione e nel giro di 24 ore ho avuto l'accredito del rimborso. Sono molto soddisfatto di come sia stata gestita la mia pratica. N.biglietto CS10983088
10 april 2025
Review zonder uitnodiging
Antwoord van OVHcloud - Italy
Hello Valter,
Thank you for taking the time to share your positive experience on Trustpilot with our support team.
We are delighted to read that your service renewal and payment duplication issue was resolved quickly and that you were refunded within 24 hours.
At OVHcloud, we are committed to continuously improving our support service and delivering an optimal user experience.
Your satisfaction is our priority and we are delighted that we have been able to meet your expectations.
Thank you for choosing OVHcloud, and we are always available to help - by phone, ticket, Live Chat, or social media.
The entire OVHcloud support team will be there whenever you need it, and wish you a great day.
Best wishes,
Your OVHcloud advisor
^LaiM
Weird account management
Different prices across different accounts in the same location. Can't login with the same account on different subdomains. Really weird UX.
14 maart 2025
Review zonder uitnodiging
Antwoord van OVHcloud - Italy
Hello Grigory,
Thank you for taking the time to submit your opinion on Trustpilot, and I sincerely regret this feedback.
We are continually improving our billing system to deliver a great user experience.
The price listed according to the subsidiaries also depends on the "locale zone" sought for our VPS and dedicated server services as indicated on our website: https://www.ovhcloud.com/en/bare-metal/
To log in to different subdomains, you can only do this from the account that manages the service:https://help.ovhcloud.com/csm/en-domain-subdomains-creation?id=kb_article_view&sysparm_article=KB0060738
In order to analyze the exchange with our support, I have just sent you a request for information. If you have a pending request, I can restart the service concerned.
In response, please provide me with your OVHcloud NIC handle in the form of abXXX-ovh.
Thank you for your understanding, the entire OVHcloud support team wishes you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Ho acquistato dell'estensione dei Giga…
Ho acquistato dell'estensione dei Giga dell'email di posta, per errore ho fatto l'ordine due volte. Nonostante la mia repentina segnalazione, hanno rifiutato di farmi il rimborso nonostante sia impossibile da parte loro eseguire la prestazione due volte. Inoltre per attivare l'ampliamento dei giga, la procedure è super complicata, dovrei addirittura migrare la mia posta attuale. Pessimo Servizio!! Anche un pò fraudolento vista la mancata comunicazione sulle procedure di attivazione. ta85303-ovh
23 januari 2025
Review zonder uitnodiging
Antwoord van OVHcloud - Italy
Hi Aurora,
I'd like to answer in English. Thank you for your understanding.
Thank you for calling us on this channel. We apologise for the difficulties that you have experienced.
We take your feedback very seriously and are committed to continually improving our system to provide the best possible user experience.
I have sent you a request for information so that we can analyse the situation. You can reply by giving me your OVHcloud account ID, which can be found in the email you received (for example, xx12345-ovh).
I'll do my best to help you.
We understand that ease of use is a key factor when choosing a service provider.
We are constantly working to improve these aspects of our service and thank you for the opportunity to do so.
Yours sincerely.
Dieynaba K.
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