I ordered the skip and it arrived at the time I wanted it alright. The problem is that I had booked for it to be picked up 2 days later but as I write,I am still waiting for it to be picked up 6 days... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieMill Street, Quayside Business Park, A91 KA9R Dundalk, County Louth, IE
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Lees wat reviewers zeggen
Very easy to order skip online. Contacted by delivery man before delivery. Skip delivered on time by very courteous and friendly driver.
Bedrijf heeft geantwoord
It was very straight forward process of ordering online. We filled the skip in one day and didn't need it sitting on our driveway for any longer. We called the customer service and arranged for the... Toon meer
Bedrijf heeft geantwoord
Highly recommend Oxigen. They have excellent communication when on the odd occasion the bin lorry is delayed and they send reminders about putting bins out on Sat on bank holidays. Any time I have ran... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Oxigen Environmental - Quayside, Dundalk
Geschreven door het bedrijf
Reduce | Reuse | Recycle
Oxigen Environmental provide the best value for wheelie bins, domestic and commercial waste collection, skip hire and road sweeping.
We are Ireland’s leading integrated waste management and recycling company and provide our services from Cavan to Waterford and in between.
Oxigen is dedicated to the diversion of waste from landfill through the re-use of valuable resources to create closed material life cycles. The well-known adage of ‘waste not, want not’, is key to the Oxigen ethos.
Producing secondary raw materials and reprocessing them to produce new products promotes resource efficiency and is an environmental necessity.
Oxigen Environmental is at the forefront of environmental services provision in Ireland.
The group comprises of Oxigen Environmental and Oxigen Commercial.
Between these two companies Oxigen manages waste and material streams, water supply, waste-water treatment, and energy generation.
We are constantly growing our fleet and staff to provide a first-in-class service, across all streams, to all customers and across all regions, where we too are expanding, due to the popularity of our excellent services and price plans.
OXIGEN’S STRATEGIC GOALS ARE:
• To increase volumes of recyclables collected.
• To increase volume of secondary raw materials produced such as paper, metal, glass, wood, plastics, construction aggregates and organics.
• Maximise diversion of materials from landfill.
• Increase the generation of renewable power from waste streams.
Contactgegevens
Mill Street, Quayside Business Park, A91 KA9R, Dundalk, County Louth, Ierland
- 0818694436
4,2
Goed
202 reviews
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High levels of competency in staff members.
Oxigen are always great when it comes to both service and customer support.
Caoimhe in particular in customer services at the Dundalk branch, is always so thorough and so competent at her job. She ensures that there is no ambiguity in all of her communications and even if your query has multiple elements to it, she diligently addresses them all as well as anticipating any related questions you might have and includes answers to these in her responses.
7 december 2023
Review zonder uitnodiging
Antwoord van Oxigen Environmental - Quayside, Dundalk
Thank you so much for your incredibly kind words! We're thrilled to hear about your positive experience with our team, especially with Caoimhe in customer services.
Your recognition of high levels of competency in our staff members, particularly Caoimhe's thorough and diligent approach, truly warms our hearts. We take great pride in delivering top-notch service and exceptional customer support, and it's fantastic to know that Caoimhe's dedication has made a positive impact on your interactions.
Feedback like this motivates us to maintain and exceed the standards you've come to expect from Oxigen Environmental.
Thank you for choosing Oxigen, and we look forward to continuing to serve you with excellence in the future!
Excellent Customer Service
Had a small issue recently which was sorted a.s.a.p. Brillant customer service team and an absolute pleasure to deal with!
26 september 2023
Review zonder uitnodiging
Antwoord van Oxigen Environmental - Quayside, Dundalk
Hi James, thank you so much for taking the time to write this great review! We try do as much as we can to help everyone when issues like this come up. Glad we were able to get that sorted for you. Kind regards - Oxigen Environmental
Quick and efficient
14 juni 2023
Antwoord van Oxigen Environmental - Quayside, Dundalk
Cheers for the 5 stars Mark, glad we can be of service! Kind regards - Oxigen Environmental
I booked it to arrive on Friday…
I booked it to arrive on Friday morning, no sign at ten O clock, then rang , the customer service said they know nothing about it , when I eventually got it sorted didn’t arrive till after 12!! Then driver wanted to be payed even though I already payed on line !! Total rubbish service!!!
15 juni 2023
Antwoord van Oxigen Environmental - Quayside, Dundalk
Hi Paul, thank you for taking the time to leave your feedback. We do absolutely everything we can at the time to ensure AM deliveries are with our customers before 12PM. Your skip should have been delivered in the AM and we apologise for not being able to do so in your case.
Unfortunately, our driver was not given the full order docket which would have shown you had paid online and in full for the skip. As we do accept cash-on-delivery skip drops, our driver would have assumed this was the case for your order. Again, we apologise to you for this oversight on our part and will endeavour to ensure it does not happen again for any of our customers.
Kindest regards - Oxigen Environmental
Prompt reply
The prompt reply from Alicia in customer service and
the follow up on action that was promised .
30 juni 2023
Review zonder uitnodiging
Antwoord van Oxigen Environmental - Quayside, Dundalk
Hi Damian, thanks for the honest and kind review. We appreciate the time it took from your day to write this review and we're glad we could help so quickly. Kind regards - Oxigen Environmental
Pleasant Email response
Firstly, I used their "Chat" option to advise I wished to cancel my account, asking what next steps I needed. Next day I got an email reply, very nice tone, asking how they could help, to avoid my cancellation etc. We had a few back and forth emails but all positive, and the agent, Alicia, provided me a solution which was offered to me and I accepted. Very efficient, pleasant manner in the email. Job Done!
28 juni 2023
Review zonder uitnodiging
Antwoord van Oxigen Environmental - Quayside, Dundalk
Hi Aileen. We always want to make sure our customers are well looked after and we're delighted that you've chosen to stay! Thank you for such kind words and honesty in your review and we hope that we can continue to serve you for many years to come! All the best - Oxigen Environmental
Ciara in Sales is a great worker and…
Ciara in Sales is a great worker and very good at the job.Im glad im with this 5 star company going forward as price and service suited me perfect.Seems Oxigen cares about there customers alot judging from my neighbours and reviews on this.Keep up the good work.I hope the MD reads this as your staff are brilliant. Regards Derek
30 juni 2023
Review zonder uitnodiging
Antwoord van Oxigen Environmental - Quayside, Dundalk
Hi Derek, we just want to thank you for the support and such a kind review. It really means a lot to us when customers take the time out of their day to write such positive feedback like this. We can't thank you enough for the kind words and we look forward to serving you for years to come! Kindest regards - Oxigen Environmental
Older single woman with wheeliebins
I have never had a wheeliebin collection service before and I was nervous that it would be too much for me. The Customer Care staff were very friendly and polite and answered my questions as they set up my service. The wheeliebins were delivered within a couple of days. The first collection, of my recycling, went well. Now I'm worried about the "food waste" bin. As an older woman who lives alone, I don't HAVE food waste. I don't want to put an empty wheeliebin out and be charged for it. Vegetable skins, etc. go into the organic brown bin. I'll have to wait and see.
1 juni 2023
Review zonder uitnodiging
Antwoord van Oxigen Environmental - Quayside, Dundalk
Hi Grannie Walsh, thanks for the review. We always appreciate the time it takes out of your day to give us great feedback like this. We're so happy we could provide you with great and quick service and that you found our customer care so helpful. Thanks so much for choosing us and we hope we can serve you for many years to come, welcome! Kind regards - Oxigen Environmental
Office staff Dundalk
Pauline in Dundalk office was very helpful ,lovely lady and happy to help
22 mei 2023
Review zonder uitnodiging
Antwoord van Oxigen Environmental - Quayside, Dundalk
Hi Martina, we're so glad that we could assist you. It's always great to hear feedback like this, thanks so much for the positive review! Kind regards, Oxigen Environmental.
First class service …
I ordered a skip from Oxigen at a very competitive rate and I ran into a we problem but I got in contact with Noal who couldn’t have been any bigger of a help to me. A first class service that I couldn’t recommend highly enough. Great communication and customer service.
21 april 2023
Review zonder uitnodiging
Antwoord van Oxigen Environmental - Quayside, Dundalk
Thank you for the great feedback Stephen! We pride ourselves on running a very slick and hassle-free skip service and a big part of that is accommodating our customers because...things happen.
We are delighted that you had this experience with us and even happier that you took the time to share it.
Pauline was of great help
Pauline was of great help. All my inquiries been answered quickly and under a friendly matter.
I am really happy with her service.
5 stars!
6 april 2023
Review zonder uitnodiging
Antwoord van Oxigen Environmental - Quayside, Dundalk
Hi Gabriella, thank you so much for your fantastic feedback. We will be sure to pass your message on to Pauline.
The skip when I ordered it and…
The skip came when I ordered it and collected within a day of requesting it to be picked up. Customer service was very professional and friendly on the phone when dealing with them.
11 januari 2023
Antwoord van Oxigen Environmental - Quayside, Dundalk
Thank you very much for this great review and we hope you will consider us again the next time you are looking for a professional and no-mess skip service.
Claire in the customer service dept was…
Claire in the customer service dept was brilliant. I sent an email at the weekend about the problem we had and she replied back Monday morning had it totally sorted by Tuesday morning, both bins replaced with 2 new ones as oil from another bin got all over them, excellent customer service from Claire
30 januari 2023
Antwoord van Oxigen Environmental - Quayside, Dundalk
Thanks for your kind words, Paul! We're so happy that you liked our service and loved to hear it went smoothly.
I'm a pay per lift customer and I…
I'm a pay per lift customer and I recently moved property, Oxigen were very helpful with my move and brought my bins to my new property, hassle free without closing my account and setting up a new account again.
1 november 2022
Antwoord van Oxigen Environmental - Quayside, Dundalk
Thanks for your kind words, Jennifer! We're so happy that you liked our Customer service and loved to hear it went smoothly.
Antwoord van Oxigen Environmental - Quayside, Dundalk
Thanks for your kind words, Deirdre! We're so happy that you liked our service.
The driver was rude to deal with and…
The driver was rude to deal with and got stuck in my lawn turning his truck around. There was a big stone concrete area that he could have turned on but insisted on turning on the grass ruining a good bit of the lawn. In fairness to oxigen they repaired my lawn. But overall how they issue was dealt with was not good
25 oktober 2022
Antwoord van Oxigen Environmental - Quayside, Dundalk
Hello, Kmorris. Thank you for taking the time to provide us with your feedback. It's very unfortunate to hear that this has recently been your experience with our service. We sincerely welcome feedback like this, as it allows us to work on improving certain parts of our service delivery and ensuring a more pleasant client experience in the future. Our Customer Support team is reviewing this recent matter as a priority for you and will contact you directly. We appreciate your patience as we review this and thanks again for your review.
Effective service
Great customer service, right from the telephone advisor to the driver that dropped off the skip to another that picked up the skip. Straightforward, and on time.
Thank you
30 september 2022
Antwoord van Oxigen Environmental - Quayside, Dundalk
Thanks for your kind words, Remi! We're so happy that you liked our Customer service and loved to hear it went smoothly.
I have my weekly bin collection with…
I have my weekly bin collection with Oxigen and always get text updates of any changes. I recently hired a skip and it was delivered and collected as I asked. Very professional courteous staff
26 september 2022
Antwoord van Oxigen Environmental - Quayside, Dundalk
Hi Lisa, Thank you for the great review, Brilliant to hear we were able to make skip ordering a simple thing for you.
Bit of a disaster getting a skip
Bit of a disaster getting a skip. Had to phone multiple times to get it. The guy in the office assumed it would be ok to arrive the next day for some odd reason. Then I have to contact twice to get it picked up. It was with us an extra 2 weeks. Seems like the Dundalk office is not competent, or want customers to store Oxigen skips for them.
The increase from 0 stars to 2 stars is for the guys on the trucks. They were great.
Edit 29/11/2022: I replied to Oxigen with the information provided and nothing. Complete radio silence. Lost a star for that ignorance.
25 augustus 2022
Antwoord van Oxigen Environmental - Quayside, Dundalk
Many thanks, Garreth! for reaching out to pass on this feedback. We are extremely sorry to hear that you have encountered issues with our service recently; so that our Customer Care team can investigate this matter and get it resolved for you, can you please send your details to our team directly on ask@oxigen.ie, quoting your account number & full address. We take feedback like this very seriously and will do all that we can to put things right as soon as possible. Many thanks, Oxigen Customer Care.
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