OXO Reviews 

Such a lovely experience! Nadia was amazing and sat us in a lovely seat and made sure everything was catered to! Such an amazing member of staff deffo reccomend!

Shipping complaint from online store - they literally dump products in oversized boxes with no padding or protection. Zero care is put into the shipping. Items keep arriving dented and/or with scratches. They use the thinnest box possible and no packing materials. Clearly do not care about their customers or products and it shows in their sloppy/cheap shipping. Will not be purchasing again.

Broom and dustpan set poorly designed. Doesn't go together easily and when hung slides down. Over engineered junk?

Bought oxo salad spinner 20 years ago and it still works great. Bought a sponge and dish soap holder recently for kitchen sink and there is no grip on the bottom which you need by a sink! Bought a hand held cheese grater and the plastic handle broke 1st time use. The items are made to cheaply now. Will not buy or trust oxo anymore.

I have a very old container, which started letting moisture in. I contacted OXO Customer Services, who were very responsive. A couple of emails and an exchange of information and a new container is being sent out to me. An actual Lifetime Guarantee on their products. Excellent customer service. Thank you.

Recently I needed help with a product and contacted customer service. They responded promptly and there was a good conclusion. Excellent!

The OXO snap lock can opener absolutely does not work well. To open an eight ounce can of tomato sauce I had to reset the snap lock about 6 times! The gears just don’t stay aligned! I just purchased this opener within the last week. I’m so very disappointed.

Best salad spinner ever. And amazing customer service

I had a oxo chopper that I had for over 14 years, I loved it. It finally broke and I bought the exact one again...it was never as good as the first and broke after about a year. I wrote the company that I was disappointed that I had bought a dud. They shipped me their newest version. I couldn't believe it. It's good to know there are companies that care about their customers.

I own a number of their products and am impressed with the quality and longevity of their kitchenware.

My experience with Oxo was completely different from other reviews I read. I had an issue with the carafe on my 8 cup brewer and the customer service rep was very helpful. They sent me a brand new carafe, some of their descaler, and a new shower head for the unit. People complaining about prices that are different from those advertised need to realize that they are buying from a reseller, not Oxo. If you choose to do that and you have an issue, it's unlikely that you're going to get the same level of support that I got directly from Oxo. Oxo stood behind their product which is what any consumer should expect. I would also rate the 8 cup brewer very high because it's extremely easy to use and makes great coffee. I think some people just live to complain about everything.

Update to original review: I received the order and called OXO about returning the product. Reached live support immediately who sent me a return label. While I still am bothered by their return policy, I like their products and will order from them again.

Original review: Unable to correct or cancel order within 10 minutes of placing it. Apparently, I'm supposed to refuse delivery. I unsucessfully tried chat, contact page, phone call, and tried to cancel Pay Pal payment.

Their website showed the cost of a product they said was new at $159 and the exact same product, with over 1000 reviews, was $96 on Amazon, indicating the original price as what Oxo claimed was the sale price.

I purchased an OXO 9 Cup Coffee Maker and maintained it as recommended. I left it plugged in because it has a digital clock display. I returned home one day to find condensation in the water reservoir which was strange because I had not used the coffee maker that week and always left the top open after use to dry it out. The clock went out and base was hot to the touch, so clearly there was an issue and a potential for a fire. I unplugged it and have not used it since. The other two items plugged in to that outlet were working fine.
I don’t want a replacement but I do want to warn others of the potential issues. I’m thankful this happened on a day where I got home in time to find this was happening and unplug the machine.
I have a Mr. Coffee and a Cuisinart coffee maker that have lasted many years (20 for Mr. Coffee, over 10 for the Cuisinart). I don’t have an issue with a coffee maker just dying on me, but I do have an issue with it suddenly heating up so much that I can’t touch the base and have to worry about a potential house fire.

I purchased an Oxo Vegetable chopper with easy pour opening a number of years ago. I hate chopping vegetables and this has made the task much more tolerable. It does a great job. When I lost the removable purple grid that assists with cleaning, I contacted customer service for a replacement grid. They sent me a whole new unit. Unbelievable customer service

I would give - stars if I could. I placed an order through the website on 6-16-24. Was told would receive 3-5 days. NOTHING. Emailed....Nothing Called during regular hours Nothing! Finally get ahold of them to be told they changed warehouses to Texas and the systems are not currently tracking! The guy was non apologetic at all! He said If I want to cancel the order once it finally ships he can have it reverted back to them but he does not know when it will ship! Ugh... Glad I paid through PayPal I will be filing a dispute. Today is 6/29/24 still nothing!

Do not order from their website!!! I placed an order 10 days ago and have received no updates about the status of the order. I called customer service and was told they have a new system and cannot access any order information or cancel the order. I randomly received 3 items of the 13 I ordered a few days ago and the packing list was from Pottery Barn Kids and listed all the items as shipped! I have no idea if and when I will receive the rest of the order. Worst order experience ever!!!

This review is on the OXO 5 piece POP container set.
This container set was purchased at BJ's warehouse club. It consisted of a 4.4, 2.8 and 1.7 quart container plus two integral scoops. They were purchased on sale for $24.95. I purchased these thinking that they would be perfect to store both whole bean and ground coffee. The 4.4 qt perfect size for 2 pounds of whole bean coffee, the 2.8 qt would be a perfect size for one pound of whole beans and the 1.7 qt perfect for a 12 ounce bag of ground coffee.
They are stylish and construction seemed very heavy duty and the scoops proved to come in handy. However after just a short period of time, 3 months actually, the rubber seal on the lids fail to provide any type of air tight seal. Either the push button mechanism on the lid has worn enough that it does not provide enough tension to push the rubber seal against the container or the rubber seal itself has worn out.
In conclusion while these OXO POP containers initially showed potential their service life was very short and for this reason they are not recommended. There are less expensive better alternatives available.

I bought the salt & pepper grinders because they are one of the few that use ceramic for their grinding surfaces. We didn't want plastic because the plastic particles end up in your food. Anyways, after years of use, the pepper grinder broke. I wrote to the company & sent pictures, they IMMEDIATELY got me a replacement. No arguing or anything, they were great to work with. Because of this experience, now my kids went out and bought the OXO salt & pepper grinders. Great, quality product too.

I ordered a coffee maker a week ago and still have not received anything saying they have shipped the product yet.
I contacted OXO via email (per its website) and haven't received a response.
BAD CUSTOMER SERVICE!!!
Now we see why Amazon is so popular.

It was wonderful I have authorities and this really helped me how I am able to cook with ease