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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

good electric cigarette My previous pod screen was completely... My previous pod screen was completely dead, then I claimed the warranty to Oxva and received a very good response, I am very satisfi... Toon meer

Beoordeeld met 5 van de 5 sterren

Przed zakupem OXVA miałem doświadczenie wapingu z kilku różnych urządzeń w tym jednorazowych (nie ukrywam, cenowo - były tańsze). Naprawdę OXVA to inny poziom. Smak jest bardziej wyrazisty, długi cza... Toon meer

Beoordeeld met 5 van de 5 sterren

saya tidak menyangka saya mendapatkan layanan service sangat cepat di oxva, saya pikir akan lama ketika device yang saya alami memiliki kendala, namun ternyata hanya 2 hari sudah selesai diluar perkir... Toon meer

Beoordeeld met 1 van de 5 sterren

stops working after a few months me and my partner got one each , i vape more so regularly use his too , after three months both of them have stopped working . the connection on the button just... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. E-sigarettenwinkel

Geschreven door het bedrijf

OXVA is one of the fastest-growing e-cig brand founded by Justin Lai, along with a team of passionate and experienced individual who shares the same values. Together we plan to achieve our mission by sticking to our believes which is not only to provide the finest quality products but also deliver an outstanding customer care service.


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

166 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 92% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

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4,4

Alle reviews

(166)

92 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

My 5th OXVA device!

I’ve been using OXVA for quite a while now, and I’m currently on my fifth device from the brand. I started with the XLIM Pro, followed by the XLIM Pro 2, XLIM SQ Pro, Oneo, and now the Oneo Pro.
I keep choosing OXVA because the quality and flavor have always been great for me. Every new device feels like an upgrade, and the Oneo Pro is no exception. It looks sleek, feels comfortable to use, and performs really well for everyday use.
Five OXVA devices later, I can definitely say that OXVA is still one of my favorite brands. Really happy with my Oneo Pro! 🫶

7 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I am currently using a third OXVA…

I am currently using a third OXVA device (Xlim Ultra 3), previously I had Xlim Pro and Xlim Pro 2. OXVA is just getting better and better with every product. Their devices have a really good design and long battery life. I am very impressed with the customer service, where I didn’t know they will answer me back so quickly! They were very helpful when I had problem with my device. I will definitely keep going to buy OXVA products.

2 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great quality brand

As a store owner OXVA kits have seen a massive improvement in quality. I almost never get a return or faulty device with them. Their nexlim pods are probably the best pods I've sold in a long time, they don't leak, the flavours good and they last ages. I would class their brand as the best overall kits I sell. Very impressed.

23 augustus 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Long await of service centre update

Bought 1st device ever, xlim sq pro 2, got heavily leaked and resulted in defected unit. The display couldnt read the ohm meter correctly.

Send the unit to service centre, took more than 2 months (since june 2026), after severals time emailing back and forth, finally just received the replacement unit today and it has different colour than before. along with a paper voucher of exclusive access, perhaps as an apology gesture. A good gesture however why should wait until i repeatedly emailing asking for updates.

22 augustus 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

saya tidak menyangka saya mendapatkan…

saya tidak menyangka saya mendapatkan layanan service sangat cepat di oxva, saya pikir akan lama ketika device yang saya alami memiliki kendala, namun ternyata hanya 2 hari sudah selesai diluar perkiraan saya, terimakasih untuk pelayanan yang sangat baik

20 augustus 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

DNA pro 2 is the worst cape on the market as it doesn’t work

I purchased 3 pro 2 dna pod devices at Christmas , two for me and one for my brother !! These vapes are faulty products that are still on the market so I feel a little conned by oxva , which is a shame as it be used there products for years but the dna is a joke .
Constantly and I’m talking 1000’s of times in 6 months you get the fill pod warning , even after filling the pod , even with a brand new coil , the DNA which they sold as the smartest pod device is straight up dumb lol , constantly get half a puff before it turns red , so frustrating and when searching it up it’s all over Reddit that this is happening to a lot of people with this device and yet it is still for sale !! It is the worst vape device I have ever owned by some margin , I can only warn you to never purchase the dna and after this I will be looking for a new brand to get my vape devices as this is disgraceful to sell a product that clearly had problems and to just keep pushing it out as to not lose money yourselves but happy for customers to waste there money !! I loved oxva but after the dna I’m done 👍
Replying to the response , it is not e liquid as I use so many different juices that it can’t be all liquid of them and pods are to be used with Nic salts , boring response that helps nothing they know these pens have issues and there to deep to change it

23 juli 2026
Review zonder uitnodiging
Logo Oxva

Antwoord van Oxva

Hi Luke, we’re sorry for the frustration caused. In some cases, display issues may be related to the e-liquid used, so we recommend trying a different e-liquid. If the issue persists, please contact us at support@oxva.com for further assistance.

Beoordeeld met 1 van de 5 sterren

I accidentally ordered wrong color of…

I accidentally ordered wrong color of my device from oxvaeu, and I was thinking that it was no issue but since I couldn’t modify or cancel my order I decided to text the support about it, but their response time is so long, if oxvas customer service didn’t take so long to respond it would be changed no problem because after I made my request the parcel was still waiting in the warehouse for several hours and now I will have to pay a big price for a return package, shit support, will buy from other shops next time

22 juli 2026
Review zonder uitnodiging
Logo Oxva

Antwoord van Oxva

Hi Kacper, we’re sorry for the inconvenience and have already followed up with you by email. As stated in our store policy, order changes or cancellations must be requested before 11:00 AM CET. Since your order had already been dispatched, we were unable to make the change. Please contact store@oxvaeu.com if you need further assistance.

Beoordeeld met 5 van de 5 sterren

Been using Oxva for a long time now

Been using Oxva for a long time now. Their products are consistently great, I've tried other brands and in my opinion Oxva is the best out there.
I currently use a Xlim Pro 3 and a Xlim Pro 2 DNA. Both are excellent vapes. They charge quickly and the battery life is great. The vapes seem to hold their charge better than other brands I've tried.
The design of the vapes is excellent. They're very durable, don't scratch easily and generally feel very well made and good quality compared to most other brands. There's lots of customisable features, easy to adjust and very consistent. Never had an issue in the time I've been using them.
The pods, in my opinion are the best on the market. Flavour is outstanding, they last a super long time and I've never had them leak not even one time. The stainless steel pods for the Pro 2 DNA have anti-burn technlogy which will prevent the pod from burning if you take a dry hit. It works excellently and has saved me more than a few times. Its a great feature and I believe is something no other pod system offers.
If you are considering buying an Oxva product, have full confidence that they really are as good as it gets. I have experience with various different brands and I feel Oxva has them beat on all fronts.
Additionally: I have only ever had to contact the customer service team one time, which was to query buying a product not available in my area. They responded quickly, were super helpful. For a company of their size, I found this impressive.

11 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

8 months ago I bought my first oxva…

8 months ago I bought my first oxva vape, the Xlim Pro 2, by recommendation from a friend. The vape has held up for 99,999 puffs, the battery hasn't degraded, hasn't leaked, it was a brilliant purchase at a great price.

17 juni 2026
Review zonder uitnodiging

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