Oystercooler Reviews 15

Purchased a new cooler from them that was supposed to deliver mid-March. It got delayed to mid-April and then delayed again until mid-May. I wouldn’t be surprised if it gets delayed again. I responded to their email thread where I got my order confirmation to cancel my order. They couldn’t locate my order even though I provided my email, order#, and shipping zip code. Ended up disputing with my credit card company to do a backcharge as I’m not going to deal with their BS. Thought their service was bad but this bad? Switch from YETI to try Oyster but going to switch back. Never again getting Oyster. YETI has much better customer service.

So far, the cooler works fairly well. My issue is around the lack of transparency. I thought I was buying from Norway. Shipping was $95, which I thought made sense coming from overseas. However, I was unexpectedly hit with $200 duties because it actually came from the US.
Initially, I contacted the email on the website (apparently that goes to the US). *Twice*. No one responded.
So I did some digging and found an email in Norway. They responded quickly and explained that they use US distribution for North America but they would improve transparency around shipping. They have not. In fact, the only information I can find today is that shipping in the US is free. Must be nice. My cooler ended up costing me about $800.

Unfortunately the product it self is excellent quality, but customer service is not.
The send me the wrong Bundle, and two month after still waiting for deliver, of the missing parts.
Bad customer service. Very sand cause the product is premium, but service is NOT

Ordered this exciting cooler on August 10. Like other users reporting on Oyster coolers, I never received an invoice or shipping notice. When I go to their website, I see no record of receiving my order. Yet my credit card was charged on August 10. I'm now in the dispute process with them.

Das Unternehmen hat sich doch tatsächlich nicht an seine Liefertermine in frühestens 10 Tagen gehalten und schon zwei Tage später geliefert! Bei so einem Geschäftsgebaren bleibt mir nun wirklich nichts anderes übrig als fünf Sterne zu geben, wieder dort zu kaufen und den Shop weiter zu empfehlen. Sorry, aber das habt ihr nun davon!

I placed an oder and my credit card was charged but I received no order confirmation after waiting a month. I sent to emails asking about my order by never got a reply.
I'm thinking this is a fraudulent company.

I ordered and payed for a cooler three weeks ago. Got the order confirmation. Have not heard back from the company re delivery since then. Despite three emails to their customer service. After reading the other reviews start thinking it’s a scam company. I live in Sweden and will not let this pass.

AVOID AT ALL COST

I HAVE ORDERED COOLER AND WAS SENT IMPORT TAX BILL OVER £100.00 CONTACTED THEIR CS TEAM AND WAS TOLS "LET US SORT THIS" SORTED THEY HAVE. I HAVE SEN OVER 20 EMAILS SINCE - ZERO RESPONSE, NO REFUND THIS WAS IN OCTOBER 2023 - STILL NO RESOLUTION

SCAM!!!!!!!!

ORDER #2286

I received a bundle order placed online. There were no thermal batteries placed in the box. I am unable to contact anyone in customer service to help me obtain this missing part of the order.

Update- I finally had someone pick up the phone in customer service to explain the situation. He asked for no information from me, abruptly stated that the missing items would be shipped separately. I did receive the items right before July 4th holiday. There is absolutely no communications available as customer service via website. No acknowledgment via emails. I just kept calling customer service every week. Feel like it was luck someone picked up. This is a nice cooler but this kind of behavior is quite strange.

I was excited about the product. Placed an order and received an order confirmation. After that - zero response.

I did manage to get some messages through their chat box but it was all hot air. Nothing changed. Now no communication channels work. Suspect that they're out of business.

I ordered a cooler bundle on 23 November!!! My order has not been followed up as normal for an online store. They were quite happy to take our money but offer no customer service whatsoever. No call back, nobody answers the phone, emails are not being answered and no status of delivery is provided. This is - by far - my worst online shopping experience… Oyster need to seriously shape up and treat their customers with respect and professionalism or maybe not run an online business…
I would recommend to stay clear of this company as this is no appropriate business demeanor especially when selling a fairly pricey product. Will now try to recover my money.

Having placed the order back in June and having had my credit card debited immediately I was told of delays shortly after. Since then ALL of my emails and attempt to contact them remains ignored.
I now believe this is a fraudulent company who have no intention of delivering a product. AVOID!

I ordered on 6 June, and they took payment of £543. On 5 July they said it was coming “this week”. It’s now 20 August. No delivery. When I logged in 2 months ago it said “unfulfilled”. It now says I’ve never placed an order. They have ignored 90% of my emails.
This company is obviously not competent. Avoid their product until they fix all this. I’d give it a year if I were you.

Ok update as at 19.07.23. It’s been delivered, looks as good as promised, well packaged and bigger than expected (I guess the comparisons are against larger cool boxes than I am used to). Suffice to say it seems big enough. Mechanisms are slick.
Delivery has been profoundly confusing - a DPD issue. They never knew where it was in the system. two very confusing calls that blamed it first on border controls and subsequently on Oyster. I got 24hrs notice email that wasn’t reflected in my online DPD account.

15/7/2023
One month since ordering and it appears that the order has finally been sent to DPD but it has now spent several days there with no sign of progress, or that the cooler is actually on its way.
I did get feedback from customer services but they provided generic replies, twice about shipment to the US even though my order is to Switzerland. Following a response, they then became a bit more concrete but were at least a week later than promised in getting it to shipping.
The reality is though, that customer relations are providing promises that are not connected to the reality on the ground. I suspect they are being given poor or no information. So that’s where we stand now.
One month on, in limbo with no information from DPD on an order that is lit yet being processed and the summer fully underway with the summer holidays, for which it was ordered, rapidly approaching…
Will keep you updated.

Ordered a cooler for my summer vacation. My credit card was charged immediately. But the cooler was not shipped. Shipping deadline were exceeded. I received no information from Oystercooler. They didn’t answer mails. The only way to contact them is in their chat where you expect hours of waiting time if you are lucky enough to get an answer. I finally managed to get hold of the, and they expected to ship the cooler the following day. I waited 5 days, still no shipping notification. Contacted them again. Took more than 3 hours in the chat to get an answer.
Now their explanation is that they can’t ship because of lacking integrations to their shipping partner. I asked for my money back as I was suspecting fraud as explanations change all the time and no information is send to customers proactively. Oyster cancelled my order - but I still haven’t received my money. I will have to buy another cooler for my vacation and have tried to find a solution with Oyster. They are 100% uncooperative.
My advice would be to stay clear of this company. It’s early days for Oystercooler, but basic customer communication, customer support and the ability to ship product is lacking.