I have been waiting over 6 months for a refund on a product I was charged for and never recieved. When I reach out to Ozerty I always get the same reply, "At the moment, your refund request is in our... Toon meer
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Being charged twice for one product and they say they are raising awareness for people to consolidate their purchases….. I only ordered one product, I only wanted one product, and apparently because... Toon meer
Bedrijf heeft geantwoord
reply after some 10 month's. Same reply to everyone it seems...... ---------------------------------------------------- I’m truly sorry to hear about the unexpected charges you experienced... Toon meer
I ordered something for 15 AUD, but in the end, I was charged 25 AUD, plus an extra unauthorized payment of 48 (!!) AUD. After reading these comments, I immediately blocked my card, as I saw that many... Toon meer
Bedrijf heeft geantwoord
1,2
Zeer slecht
101 reviews
Heeft 94% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Never recieved my product Never got a refund
I have been waiting over 6 months for a refund on a product I was charged for and never recieved. When I reach out to Ozerty I always get the same reply, "At the moment, your refund request is in our processing queue, as we are currently handling refunds for several customers in the order they were received." DON'T BUY FROM THIS COMPANY
11 oktober 2025
Review zonder uitnodiging
I hope this company doesn`t exist it is…
I hope this company doesn`t exist it is the worst company ever i have dealt with.If it is AI only its on some serious drugs.
20 januari 2026
Review zonder uitnodiging
reply after some 10 month's.
reply after some 10 month's.
Same reply to everyone it seems......
----------------------------------------------------
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at xxxxxxxxxxxxxx so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
----------------------------------------------------------
20 februari 2025
Review zonder uitnodiging
Pure Scam. Don't fall.
Update. This company has a discussing way of commercials and customer service. You would find it the way they answer the reviews, after long periods of time and with an automated message for every single bad review.
19 december 2025
Review zonder uitnodiging
Being charged twice for one product and…
Being charged twice for one product and they say they are raising awareness for people to consolidate their purchases….. I only ordered one product, I only wanted one product, and apparently because if it’s under $40 I get an “eco charge” on top, oh and my order still hasn’t arrived…! Please please DO NOT order from this company, they are nothing short of thieves, I don’t know how they sleep at night ripping people off like they are. Unacceptable 😡
4 november 2025
Review zonder uitnodiging
Antwoord van ozerty-australia.com
Hi Angela,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Non fluoride toothpasr…
I needed to purchase a non fluoride toothpaste. First thing I see? Ozerty! So I’ve placed an order and purchased 2 tubes for less than $50 from this mob. Little did I know, I have been charged extra money for all kinds of things. Well my 2 tubes of toothpaste are now worth $52 each or $104. And yes, I’ve sent an email requesting to cancel the order only to received half baked responses of “sorry but the order has been released and is being picked”, “cancel when you receive the order” and so on. I’m always checking independent customer reviews or Trust Pilot and the one time I don’t check I get scammed. After a month of waiting (yep, the order was delayed by some 3 weeks but I still could not cancel), I received the said toothpaste only to discover I could have purchase it on EBay and pay less than $15 with FREE DELIVERY and no environmental offsets. At the price I’ve paid I believe even Dior would have sold it cheaper. Boiling with anger right now. Avoid like a bad smell.
29 oktober 2025
Review zonder uitnodiging
Antwoord van ozerty-australia.com
Hi Joanna,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution. If you could reach out to our customer service team at contact@ozerty-australia.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
Thought I was getting a good deal until…
Thought I was getting a good deal until I checked my bank account to find I had been charged $29.95 for a so called eco charge. I wish I had checked this 'Company' out before my purchase. Buyers beware! Avoid it like the plague.
Received order 6th November, wrapped in 3 layers of plastic and nothing like image on website. I have been well and truly scammed.
24 oktober 2025
Review zonder uitnodiging
Antwoord van ozerty-australia.com
Hi Beverley,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
This company is disgusting
This company is disgusting. After charging me $23.15 for something I DID NOT ORDER they then made another charge 2 days later of $30.84. Have reported them to my bank. BEWARE: DO NOT BUY FROM THIS COMPANY.
19 oktober 2025
Review zonder uitnodiging
Antwoord van ozerty-australia.com
Hi Kerynne,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
I brought a product which I believed it…it was in Australian Dollars
I brought a product which I believed it was from a Australian site , but got charged in USD , then on top of that got a extra 2 charges the day after I will see if we got the product but going by others this may not happen , will consider charge back
20 oktober 2025
Review zonder uitnodiging
Antwoord van ozerty-australia.com
Hi,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution. If you could reach out to our customer service team at contact@ozerty-australia.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
Scammers
Scammers! Stay away from this company. they charge your card without authorization with “Eco charges” they charged me $30 extra dollars without my consent, the purchase was $21…
SCAM
21 oktober 2025
Review zonder uitnodiging
Antwoord van ozerty-australia.com
Hi Vic,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Sneaky robbers
I ordered something for 15 AUD, but in the end, I was charged 25 AUD, plus an extra unauthorized payment of 48 (!!) AUD. After reading these comments, I immediately blocked my card, as I saw that many people were charged multiple times, even months after the initial payment. How can something advertised for 15 AUD end up costing over 70 AUD? What a bunch of scammers stealing money from people. My question is: how can this business still operate on a day-to-day basis?
20 oktober 2025
Review zonder uitnodiging
Antwoord van ozerty-australia.com
Hi Timea,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution. If you could reach out to our customer service team at contact@ozerty-australia.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
Very bat people
Very bat people. After the first purchase they will take money from your card and saying that you have to check a box when you make the purchase. They are scam,beware before you make a purchase.
12 oktober 2025
Review zonder uitnodiging
Antwoord van ozerty-australia.com
Hi Emiljano,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Poor customer experience
I have been charged double what I was expecting to pay. There is a hidden eco charge with the amount not listed. This is fraudulent as I did not authorize this. They are refusing to refund the charge.
16 oktober 2025
Review zonder uitnodiging
Antwoord van ozerty-australia.com
Hi Louisa,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Bad news
Yes, a hidden eco charge a week later, 30 dollars. Thankfully, the bank got it back. Scammers.
10 oktober 2025
Review zonder uitnodiging
Antwoord van ozerty-australia.com
Hi Ziggy,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Never I repeat never use Ozerty
Never I repeat never use Ozerty, just scammers, in the six months after they scammed me they took two unauthorised payments from my credit card😡 I had to order a new card, luckily my bank refunded my money!
28 september 2025
Review zonder uitnodiging
Antwoord van ozerty-australia.com
Hi Ernie,
I understand how concerning unexpected recurring charges can be, and I’m very sorry for any confusion.
If you reach out to our support team at contact@ozerty-australia.com, we’d be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.
We’re here to help.
Kind regards,
Antwoord van ozerty-australia.com
Hi Lauren,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
They have a hidden eco charge that gets…
They have a hidden eco charge that gets taken out of your account a week after the purchase amount. They say it shows at checkout but I don't thing everyone giving these reviews could possibly miss it. They have access to your card and can continue taking money at whim, I have had to cancel my card.
23 september 2025
Review zonder uitnodiging
Antwoord van ozerty-australia.com
Hi Karen,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Terrible shopping experience
Terrible shopping experience. They hide ecotaxes and other prices that apply and you only find out after paying. I asked for a refund which is not possible. I had to go with NSW Fair trade to get some money back.
If you are reading this and already got screwed, fight with Fair Trade and let’s make this company close.
7 augustus 2025
Review zonder uitnodiging
Antwoord van ozerty-australia.com
Hi Mariano,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
I ordered a product for 29 dollars but…
I ordered a product for 29 dollars but they charged me about 70 dollars for the product, i ordered the product a few months ago. Yesterday i went through my bank payments and the took another 60 dollars from my card without me buying anything or subscribing to anything. They told me i subscribed to something but the payment went off a few months later and not every month. My point comes to that they steal your money. The whole thing is a scam and they customer service call number never works
17 september 2025
Review zonder uitnodiging
Antwoord van ozerty-australia.com
Hi Marcel,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
If I could leave zero stars I would
If I could leave zero stars I would. This site is the worst of the worst and literally made to rip customers off.
Do not use.
12 september 2025
Review zonder uitnodiging
Antwoord van ozerty-australia.com
Hi Tane,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution. If you could reach out to our customer service team at contact@ozerty-australia.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
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