I ordered a smart watch and have been billed twice. I cannot get any response from Ozerty. I have not received my smart watch. Once again I have been scammed. This happened to me last week... Toon meer
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Ordering was set up to multiple order and not able to cancell order, within minutes. Got ticket numbe te following, order was not picked and mo cancell available monly a return after receiving. Afte... Toon meer
Bedrijf heeft geantwoord
I purchased an item for $15.00, but after submitting my order, the total suddenly increased to over $50.00. I wanted to cancel the purchase, but there was no cancellation option available. I contacte... Toon meer
Bedrijf heeft geantwoord
Got tons of emails urging me to buy. They offered me free shipping but then charged me $25 for shipping. Asked them immediately to cancel order. Sent many emails requesting cancelation of order over... Toon meer
Bedrijf heeft geantwoord
1,3
Zeer slecht
93 reviews
Geen recente geschiedenis van het vragen naar reviews
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Heeft 85% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
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Scamming artists at Ozerty - beware !!!
First read this post:
Another UNHAPPY customer
When I placed my order and checked out, my order recap was $25.71 but my credit card was charged $50.66. After contacting the company, only by email, they do not accept phone calls. I was told the difference is an eco-charge because the order was under $30.00. At no point during that transaction did that charge show up until I received my credit card statement. The company had several attempts to make this right but chose not to, very unhappy and will never shop on the site or recommend Ozerty Canada to anyone.
____________________
It is not my post, but that of another unhappy customer. But it is exactly the same experience I had with Ozerty. I have actually mailed the product back to them because of those hidden charges. They received it, but did not return the money.
We exchanged about 30 emails before I realized that they are just making excuses and have no intention of refunding the money. Stealing seems to be their business model. With environmental excuses.
Anybody who wants a copy of that email stream - contact me at:
I put my email address here, and it says:
"Sorry, we don't allow email addresses in reviews. Please edit your review."
26 april 2025
Review zonder uitnodiging
Antwoord van Ozerty Canada
Hi Peter,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-canada.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Tricksters
This company has done everything to make it seem like they are a legitimate business but they are anything but. There is no Customer Service, just AI bots. You can't reach them by phone and the reply emails you receive from them are in nonsensical translated English. The website dishonestly says there is a 30 day return policy but what they don't tell you is that the return is at your own cost. I tried to cancel an order the day after I made it and they refused saying it had already been shipped which was a lie! Do not do business with these dishonest con artists.
1 juli 2025
Review zonder uitnodiging
Antwoord van Ozerty Canada
Hi,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution. If you could reach out to our customer service team at contact@ozerty-canada.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
Another UNHAPPY customer
When I placed my order and checked out, my order recap was $25.71 but my credit card was charged $50.66. After contacting the company, only by email, they do not accept phone calls, I was told the difference is an eco-charge because the order was under $30.00. At no point during that transaction did that charge show up until I received my credit card statement. The company had several attempts to make this right but chose not to, very unhappy and will never shop on the site or recommend Ozerty Canada to anyone.
13 april 2025
Review zonder uitnodiging
Antwoord van Ozerty Canada
Hi Gabrielle,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-canada.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Des voleurs
Des voleurs! J’ai commandé un bracelet pour AirTag et la facture de 14,95$ + taxes et livraison donnait 28,03$.
Sur ma carte de crédit ils ont 52,98$. Ils m’ont dit que ce sont des écofrais pour nous encourager à commander pour plus de 30$. J’ai demandé d’annuler ma transaction et ils n’ont pas tenu compte de ce courriel.
18 juni 2025
Review zonder uitnodiging
Antwoord van Ozerty Canada
Hi Bibiane,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-canada.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
If I could give zero marks I would
If I could give zero marks I would, a month later and requests to cancel my order, still nothing delivered and have completely ignored all requests. This company is a scam. Avoid at all costs. It should be reported and removed from the web, it's that bad
28 mei 2025
Review zonder uitnodiging
Antwoord van Ozerty Canada
Hi Dirke,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution. If you could reach out to our customer service team at contact@ozerty-canada.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
Rip off with 'Eco Charges'
I saw this product and I thought it would be good. The product was good but the charges left a sour taste. When I put the item in the cart and till after I processed I did not know they had an extra eco charge. If I had seen a huge extra eco charge I wouldn't have bought from this company. When I reached out to customer service they said it is mentioned but they do not mention that I had to pay $24 eco charge for a $16 product. This is a rip off. They use an under handed practice of giving you a partial refund if you leave a 5 star review.
I would not buy from this company again.
12 juni 2025
Review zonder uitnodiging
Antwoord van Ozerty Canada
Hi Michelle,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-canada.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
this is absolutely SCAM company
this is absolutely SCAM company ! Got tons of emails urging me to buy. Once you give the website your card infomation They charged $35 service fee which didn't shows on bill. Asked them immediately to cancel order. they said produces already on the way . Finally, they responded give you a return address in China and the shipping fee is $25 on me. totally scam !Do not recommend.
29 mei 2025
Review zonder uitnodiging
Antwoord van Ozerty Canada
Hi Tracy,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-canada.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Totally fraud and scam
It should be zero star, not even one star. Totally fraud and scam. Cad$2-3 worth denture false teeth made in zhe jiang province china, sell for cad$14. At check out and place order time it’s free shipping with no limit. After checking out they charge me express delivery and eco fee for cad$38.62+tax3.32 dollars. After 5 to 10 minutes I ask for cancellation. The customer service just ignored my cancellation and it’s at dispatching process. After I asked cancellation second time they said it’s at the preparation of shipping process, but they still doesn’t want to stop shipping. If before and during place the order it showed that ridiculous express delivery and eco fee I would not place the order. They forced you to accept the order had been shipped. When I received the order and asked return and refund. They gave me a china zhe jiang province yi wu city’s address to return. I live in Canada ordered from Canada, they shipped the product from Ontario north York. And asked me to return it to china. How ridiculous it is. I need to pay the international delivery fee myself. They just want to give you a difficult time to scare you away to ripping you off. If I do what they ask for, would lose even more. This company is the worst company I ever met.
19 mei 2025
Review zonder uitnodiging
Antwoord van Ozerty Canada
Hi Sam,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-canada.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
this company is the scammer ,alert alert
AAAAlert ,Ozerty is scammer company
30 mei 2025
Review zonder uitnodiging
Antwoord van Ozerty Canada
Hi Char,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution. If you could reach out to our customer service team at contact@ozerty-canada.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
Hidden charges not appearing on invoice
I have an invoice showing a total $25 less than I was charged. When I pointed it out, I was told it was an eco charge, but didn't show up on the invoice. I sent them a screenshot of my invoice, but was told there was nothing that they could do. Feels like a scam, won't ever deal with this company again.
Bruce B
28 mei 2025
Review zonder uitnodiging
Antwoord van Ozerty Canada
Hi Bruce,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-canada.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
I received the back support brace and…
I received the back support brace and it did not fit. I normally take a L to XL so I ordered an L and received an XL. It only went half way around my waist. It seemed to be a small. It does not work like the video advertised. You can not return it because it is open. You need to open it to try it on. Terrible quality. I would not trust this company.
27 mei 2025
Review zonder uitnodiging
Antwoord van Ozerty Canada
Hi Sharlene,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution. If you could reach out to our customer service team at contact@ozerty-canada.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
I received the Mulien bottle
I received the Mulien bottle, it cost a fortune with their over the moon extra charges. Simple they charge you $29.00 for the bottle and more to get it... I will never buy from them again.
26 mei 2025
Review zonder uitnodiging
Antwoord van Ozerty Canada
Hi Louise,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-canada.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Price was jacked up on service charges…
Price was jacked up on service charges and to return you have to ship to china at a rate worth more than the product .
10 mei 2025
Review zonder uitnodiging
Antwoord van Ozerty Canada
Hi Linda,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution. If you could reach out to our customer service team at contact@ozerty-canada.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
Fraud
Giving one star because you have to put something. Do not give this company your credit card info
I ordered a product in January. I did receive the product and it was as expected. It did take weeks longer than I expected to arrive.
Another charge showed up on my card today, months after the initial charge, but I didn't order anything. When I went back and looked at my records, I found an additional charge back in January that doesn't correlate to anything I bought. I had a feeling as soon as I placed the initial order that the site was off. I should have cancelled my card then.
23 mei 2025
Review zonder uitnodiging
Antwoord van Ozerty Canada
Hi Jackie,
I understand how concerning unexpected recurring charges can be, and I’m very sorry for any confusion.
If you reach out to our support team at contact@ozerty-canada.com, we’d be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.
We’re here to help.
Kind regards,
Worst service EVER!!!
Ordering was set up to multiple order and not able to cancell order, within minutes. Got ticket numbe te following, order was not picked and mo cancell available monly a return after receiving. After receiving unwanted items. Oterty won't send a shipping label for returns and cost to send back to China. Never shop Ozerty
WWARNING.
They probably sell ur information after. Many unsolicited emails and calls. Canceling the CC used.
19 mei 2025
Review zonder uitnodiging
Antwoord van Ozerty Canada
Hi Nelson,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution. If you could reach out to our customer service team at contact@ozerty-canada.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
This company is a scam
This company is a scam. They add an arbitrary amount to your credit card which does not appear on your bill. You only find out about this when you get the receipt. They will not cancel the sale even if you contact them a minute later.
12 mei 2025
Review zonder uitnodiging
Antwoord van Ozerty Canada
Hi Tim,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-canada.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Warnning!!
Warnning!!! Be aware!
Hidden eco fees/service scam when your order is below a certain level. Never seen anything like it.
10 mei 2025
Review zonder uitnodiging
Antwoord van Ozerty Canada
Hi Jack,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-canada.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
HIDDEN CHARGES
Don't deal with this company as they will add on hiden
charges and do not deliver on time
11 mei 2025
Review zonder uitnodiging
Antwoord van Ozerty Canada
Hi Fred,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-canada.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Disappointed by price, shipping,customer service.
-Price: item cost 17$, credit card charged for 43$. Customer service said the difference is for service ....or eco fees..
-Shipping: order passed on April 13th. We are on April 30th and I did not received the item.
- Quality product: difficult to say because I did dot received but I have no great expectation.
-One star is too much. I DO NOT RECOMMEND THIS SITE.
30 april 2025
Review zonder uitnodiging
Antwoord van Ozerty Canada
Hi Radu ,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-canada.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
I ordered a product costing $9.34
I ordered a product costing $9.34, and when I saw my invoice, I was charged $40.24. $28 was charged as a service fee. I immediately called MC and cancelled my card. I'm done with ordering online unless I know the company and trust them.
30 april 2025
Review zonder uitnodiging
Antwoord van Ozerty Canada
Hi Jonathan,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-canada.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
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