Pace Properties Reviews 73

I had a great experience with PACE over the last 3 years. From my first interaction with Sophia to my final one with Sarah, the team was always approachable, helpful and professional.

I’ve now moved elsewhere, but I would happily recommend PACE to anyone looking for a reliable and friendly letting agent. A great team all round.

Absolutely ridiculous treatment . I have applied 1 bedroom property for rent and unprofessional staff dealing with me begging and they cancel my application because I have told them I had a bad credits right on the beginning they say not to worry. But now. They keep my deposit. I try to explain to manager but he doesn’t want to know he is more interested to call police .i should take that matter to court because you are unfairly stolen people money no reason .Dear manager I might be foreign, but I am not criminal if any one make it complaint easy way you are getting result calling to police . I m the tax payer all Britain resident I only want to my money back you are stealing from me All that happen I believe because my background because I m foreign clearly discrimination. Can’t believe got that racism treatment 2026 . Thank you by the way unfairly treatment. Thank you disgusting reply that is showing how unprofessional you are. I have no provide nothing fake. I am not pretend I’m the landlord but your stuff not enough being trained. Actually your stuff good enough you are disgusting. You represent this company. You shouldn’t be that position I’m sorry, sir. I have provide everything correctly if you feel I will not providing you enough evidence or faithfully. Please call your solicitor and take me to court. I’m happy to answer in every question you’re asking me is complete the disgusting unprofessional company just company probably is you. I am not putting in myself same level of you because that is showing clearly and professional and disrespect attitude

A property came on the market I was interested in purchasing. I reached out to PACE as soon as it hit the market as it was a previous family home and very much wanted it back in the family.

Enquired on Rightmove the day it came to market - no response. Called the office a couple days later - told I'd get a call back. I didn't. Called the office the day after - told again I'd get a call back - I didn't. Called again, and again, being told I'd get a call back - and I didn't.

This is to view a property a seller has entrusted them to sell for them. It took an entire week just to get a response.

Went to the property and did a viewing - followed by a few days of back-and-forth asking the usual questions with Mitchell (the 'negotiator'). Waited a few days in between for responses - which I didn't get. Constant having to call to get updates.

Emailed an offer. SIX DAYS later I still hadn't heard anything back on the offer being discussed - SIX DAYS after an offer had been submitted. Only responded after a number of chasing calls and emails.

Said they'd only accept full asking price - despite him telling me something completely different on a phone call - which was highly frustrating and obviously wasting a lot of time.

The property price dropped twice in quick succession, I chased again asking what they'd need to get a deal completed - and Mitchell said the offer would be discussed 2 days later with the manager, Marcus - which I can only assume did not happen, seeing as how again, I didn't hear anything.

Now, 1 month later, the property has been sold, and I still hadn't heard anything from the office - it took me calling them again for an update - and even then, Mitchell said he'd need to speak to Marcus - which was supposed to happen over 1 month ago - to get back to me. Awaiting a call back - yet again.

Terrible, terrible service. Incredibly unprofessional from both Mitchell and Marcus. I had to physically go to the office just to get some sort of response - they seem to like hiding in offices.

As a seller - I'd highly advise you to use a more proactive agent who wants to communicate with those interested in buying. And as a buyer - good luck. You'll have a LOT of time wasted and it'll be constant chasing. Would give zero stars if I could.

I have been a Pace tenant for nearly 5 years now. Right from the start the branch manager Marcus went out of his way to get our new flat ready when we were nearly made homeless during the lockdown.
My experience with this company since has been nothing but positive.
Sarah Threadgold has always been very helpful and easy to talk to. She is a credit to the firm.
I would like to add that Pace keep their properties to a very high standard and are very quick to resolve any issues. They have a dedicated team of professional tradesmen on standby to help.
Finally a big shout out to our new property manager Grace Gamble. She is utterly lovely and is a pleasure to talk to.
No complaints here

The agent was very helpful ,professional and honest .

As other reviews clearly stated on Google and here... Pace are the most unprofessional, incompetent, dishonest, greedy and corrupt estate agencies I've ever came across. There is No Parking Enforcement anywhere around my street but these jokers have unlawfully contacted another ghost company called Link Parking to come all the way and put a ticket on my car which was parked for last 3 months in the same place outside my own garage next to my house. Note that there are no double lines, nor parking enforcement rules on my street or nearby, everyone parks where is room and I park outside my house across my garage not disturbing anyone. I have the parking attendant on video walking just to my car after 5pm and unlawfully placing the ticket on my car. If you really think you will get away with tricks like that I'll have to inform you both you and the parking thieves as clearly stated in their reviews by hundreds of people that this will not get unnoticed and I won't rest until this matter is resolved
Absolute Jokers..!

My car blocked an Ambulance.. liars, a truck can pass without any problems. If I don't park outside my garage the muppet who complained about parks there you lying muppets!

Katie was very helpful with closing my purchase, she was on top of things making sure things were progressing well in a polite manner (without any funny estate agents stories). Would highly recommend!

Katie was helpful in correspondence and the whole process of tenancy went smoothly. I would highly recommend.

Katie Gray has been very helpful with the move in of our tenant, Always happy to help. I have also found Marcus and Lauren very proactive. I would highly recommend.

The team at Pace have been great.
Katie has dealt with the smooth re-letting of our property.

Pace have a great team including Marcus and Katie.
Kept informed every step of the way and Pace were very professional and helpful in the sale of our flat.
Highly recommend

I am a Leaseholder in one of the many properties that PACE own and it is just an ATM for them . They charge expensive Service Charges (for which they don't do anything) plus they add an arrangement fee for any work done at the property and now I have been told they will be charging an additional £99 so I can have a copy of the Fire Safety Report and Invoice . Need to seek Legal Advice . ▪︎ Avoid this company ▪︎

they booked me a viewing the man walked straight past us, we rang them up to let them no they says they would ring back to re book but never did. Rung them again and they change the story to say I rung up and said I was late but I certainly wasn’t we watched the man just walk straight past us. Still haven’t re booked or anything.
Have sent emails in about another house viewing but they just don’t get back too you. Think it’s terrible.

Pace have managed my flat for 5 years now, I also instructed them to manage the freehold as my experience with them has always been really positive.

They are super quick, pragmatic, professional and extremely knowledgeable about the wider property industry legislation as well as the local area.

Craig Gibson has always been especially helpful in assisting me with any accounting queries and ensuring I have all the paperwork required when completing tax returns.

Highly recommend!

Pace Properties are brilliant property managing agents. They always have sensible advice and are easy to work with. As well as expertly liasing between our tenants and contractors.

My name is Samantha, I've been a tenant with Pace Properties for almost 8 years now. In that time Sara has been my property manager through 2 flats. She went above and beyond to help me in any way I needed and always took time to take my calls. Even when the landlord sold the first flat she was fantastic, I didn't even have a change to worry as she searched for an available property and we were moved in straight away. I've been in that flat now for over 5 years and it's truly been a happy home. I'm sad to be moving on but I would always recommend Pace and would use them again in the future.

From the first viewing of the property and our application process to moving and settling in the house for now more than 2 years, everything went smoothly with Pace properties. And whenever there was an issue, Lauren always tried straight away to resolve it for us as soon as possible.

Have rented through Pace for some years now.
They are always helpful and quick at sorting thing out.
Maintenance issues are attended to very quickly even in these times.
The staff are very courteous and helpful to deal with.
Thank you all at Pace !

We brought a property through Sophia and it’s has been a pleasure to deal with her. She’s let us know everything we need to in a timely manner even when there has been time delays with our vendor.
No task is ever too big and we are so grateful to have had her there to make this stressful time a bit easier!

Thank you ☺️

They have been a big help got back to me about the property and responded quickly :) also kind and very helpful :)