i ordered via internet and paid and goods arrived and were dropped at one of the delivery points i suggested in the comments section of the order. very pleased with this company as many other companie... Toon meer
Bedrijf heeft geantwoord
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Amazed at the speed at which our goods arrived . Very impressive . Kindling bags are impressive and consistent size allowing us to ensure quantity remains consistent . Thanks again Allan
Bedrijf heeft geantwoord
First time ordering as we have always purchased our bags from Bundaberg and we were so happy with the customer service we received from Christine at the Wetherill Park Office. Our large bags were r... Toon meer
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Excellent communication Excellent time BUT Bags don't last in the sun Maybe 2-3 months I sell in bulk That's means at the end of the season the left over bags won't last till next season even... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Vervoer- en verpakkingsbenodigdheden winkel
- Business to Business-service
- Verpakkingsbedrijf
- Plastic zak leverancier
- Polyethyleen en plastic plaat leverancier
Over Pacific Packaging Australia
Geschreven door het bedrijf
Pacific Packaging Australia
ISO 9001:2015 Certified • Trusted by Australian Businesses Since 2014 • 5-Star Rated on Trustpilot
Pacific Packaging Australia is a proudly family-owned business providing reliable, industrial-grade packaging solutions to businesses nationwide. First established as Brisbane Bag Company in 2014, we’ve grown into one of Australia’s most trusted suppliers by focusing on quality, consistency and exceptional customer care.
Why Choose Pacific Packaging Australia?
We’re more than a packaging supplier, we’re a long-term solutions partner. Our ISO 9001:2015 certified quality system ensures every product meets strict performance and durability standards. We service industries across construction, agriculture, landscaping, transport, logistics, manufacturing and more.
Our Products
- Bulk Bags: Safe, heavy-duty FIBC solutions for transporting and storing bulk materials.
- Woven Polypropylene Bags: Reliable sacks for grains, firewood, feed, aggregate, and general industrial use.
- Garden Waste & Skip Bags: Strong and reusable bags for landscaping, green waste, and renovation jobs.
- Strapping, Tapes, and Pallet Wrap: Everything you need to secure pallets and freight with confidence.
Australia-Wide Service
With warehouses in Melbourne, Brisbane, Perth, Townsville and Sydney, we deliver fast and efficiently across Australia. Our online store offers secure checkout, transparent pricing, real-time stock availability and bulk-buy discounts.
Driven by Service & Sustainability
Sustainability is core to how we operate. We partner with ISO-certified manufacturers who prioritise recyclable materials and responsible production. We follow the waste hierarchy — reduce, reuse and recycle — to minimise our environmental footprint across the supply chain.
Our friendly, knowledgeable team is here to support businesses of all sizes, from first-time buyers to large-scale operations needing customised solutions. We also offer a price beat guarantee and are proud to hold a 5-star Trustpilot rating for reliability and customer experience.
Learn More
Explore our full range and experience the Pacific Packaging difference at www.pacificpackaging.com.au
Your Trusted Partner in Packaging Solutions
Geschreven door het bedrijf
- Delivering Quality, Service, and Reliability – Every Time
- At Pacific Packaging Australia, we pride ourselves on providing ISO-certified, high-quality products backed by exceptional customer service. From woven polypropylene bags to bulk packaging solutions, we’re committed to delivering reliability, value, and peace of mind to every customer, nationwide.
Price Beat & Satisfaction Guarantee
We don’t just promise quality — we back it up.
At Pacific Packaging Australia, we’re committed to providing exceptional value and service. That’s why we offer a Price Beat Guarantee — if you find a lower advertised price on an identical product, we’ll beat it.
Additionally, our Satisfaction Guarantee ensures that if you encounter any issues with your order, our team will work diligently to resolve them, ensuring your complete satisfaction with your purchase.
Our customers trust us for:
• ISO 9001 certified quality standards
• Fast nationwide shipping
• Friendly, responsive support
• Hassle-free replacements or credits when things go wrong
Shop with confidence — we’ve got your packaging needs covered.
Contactgegevens
Unit 1, 9 Independent Way, 3023, Ravenhall, Australië
- 1300 234 235
- sales@pacificpackaging.com.au
- pacificpackaging.com.au
Black Friday Sale is on
4,8
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2K reviews
Heeft 100% van zijn negatieve reviews beantwoord
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Antwoord van Pacific Packaging Australia
Hi Gregory, glad to hear your website order was easily placed and without issues. We hope you're happy with your items. Thanks for your kind review.
Easy to order and fast shipping
Easy to order. Updates on shipment. Fantastically fast shipping (metro Melbourne). Good price. Product was as advertised.
15 januari 2026
Antwoord van Pacific Packaging Australia
Hi Manny, thanks for your very kind review. We're pleased to hear your order was delivered promptly and that you're happy with your items. We look forward to providing you with great service again whenever you're ready to order.
Antwoord van Pacific Packaging Australia
Hi Paddy, thanks for your feedback and kind review. We're pleased to hear your items were packed well and you received them promptly. We hope you're happy with your items.
Great Service
5 januari 2026
Antwoord van Pacific Packaging Australia
Hi Greg, happy to hear you received great service from our team. Thank you for your kind review.
Antwoord van Pacific Packaging Australia
Hi Dave, we're happy to hear you received great service from our team. Thanks for your kind review.
Antwoord van Pacific Packaging Australia
Hi Gill, thanks for choosing Pacific Packaging. We're pleased to hear your items are always delivered promptly. We hope you're equally as happy with the garden bags. Thanks for your very kind review.
Antwoord van Pacific Packaging Australia
Hi Cliff, glad to hear your order was delivered promptly and hope you're happy with your bags. Thanks for your kind review.
Ordered some grass bags for my business…
Ordered some grass bags for my business Elle was very helpful with my order and easy to deal with
15 januari 2026
Review zonder uitnodiging
Antwoord van Pacific Packaging Australia
Hi Mark, it's my pleasure to help and provide you with great customer service. Glad we could work something out regarding shipping. Please reach out whenever you need assistance with any future orders, am happy to help. Thanks for your very kind review. Elly.
Antwoord van Pacific Packaging Australia
Hi Michael, glad to hear you're happy with your items and you received them promptly. Thanks for choosing to shop with Pacific Packaging and for your kind review.
Quick service and very fast postage
5 januari 2026
Antwoord van Pacific Packaging Australia
Hi Stuart, it's our pleasure to provide prompt service to our customers. We hope you're happy with your items. Thanks for your kind review.
Easy ordering
Easy ordering, however would be good to see freight pricing before order is completed.
5 januari 2026
Antwoord van Pacific Packaging Australia
Hi Donna, thanks for your kind review. Glad to hear you found our website easy to navigate. Regarding the freight prices, these are calculated at the checkout when you enter your shipping details. This allows you to see the shipping amount prior to completing your order. Orders are only completed once you click on "pay now". You also have options to "pick up" from one of our warehouses if you do not want shipping.
Delivery was ontime and the product was…
Delivery was ontime and the product was good quality. All the staff in the office at Wacol are really great to talk to as they aknowledge you when you open the door.
26 november 2025
Antwoord van Pacific Packaging Australia
Hi Cole, glad to hear you had a great experience with our team over in Brisbane. Our customers are very important to us and it's our pleasure to provide great service every time. Also glad to hear you're happy with your items. Thanks for your very kind review.
Very disappointing - Quick response.
My order was a simple, single item order. When my package of 1 bag with frame arrived it only came with 6 parts. 4 x short 2 x long. I need another 2 x long sent asap. To put together the frame. Very disappointing.
Pacific packaging quickly responded to my complaint and next day I received the two legs that were missing. Very impressed and thank you for the quick resolve. Very much appreciated.
4 januari 2026
Antwoord van Pacific Packaging Australia
Hi Rune, thanks for your review. A team member will contact you shortly to address this issue.
1 in every 20 bags damaged with holes
I have purchased twice now and each time, 1 out of every 20 bags is damaged and unuseable. I have photos to prove. Very frustrating. Speed of delivery and customer service is great.
15 december 2025
Antwoord van Pacific Packaging Australia
Hi Tamara, thanks for your review and feedback. Sorry to hear some of your bags were damaged. We're happy to rectify this issue for you. Could you please email us the photos at sales@pacificpackaging.com.au
Fast service, very good product.
16 december 2025
Antwoord van Pacific Packaging Australia
Hi Lyn, glad to hear your items were delivered promptly and that you're happy with them. Thanks for your kind review.
Orders are always processed quickly
Orders are always processed quickly,
Great customer care and thats why I buy from this business.
15 december 2025
Antwoord van Pacific Packaging Australia
Hi Alistair, it's our pleasure to provide you with great customer service. We look forward to your next order when you're ready. Thanks for your very kind review.
Great product
Great product, fast and cheap shipping
The bags are very sturdy and Great in my line of work
15 december 2025
Antwoord van Pacific Packaging Australia
Hi Harley, we're pleased to hear you love the garden bags and they are suitable for your business. Thanks for your very kind review.
The customer service was awful
The customer service was awful. They lost my package twice and proceeded to send rude emails accusing me of stealing the delivery! The first order never arrived they offered a refund and I purchased again with extra delivery to ensure next day. It never arrived. Then both deliveries arrived on the same day, even the one I had been refunded for and they accused me of stealing! Absolutely disgusting customer service including the way the emails were worded. Do not use this company
8 december 2025
Antwoord van Pacific Packaging Australia
Hello Marie and Joanne.
I will address you both as the said order was made under Joanne's name but the review was posted under Marie's.
I'm sorry you feel the customer service provided was "awful". Our team, whether it be in Melbourne, Brisbane, Sydney or Perth, have very high standards of customer service. Our team will always go above and beyond to help our customers whenever unexpected issues arise even when those issues are out of our control (i.e delayed or lost deliveries by carriers). Really, we are not obliged to provide these "extra services" to our customers once orders are shipped and in the hands of carriers, but we are more than happy to provide these services as we value every customer - yourself included.
What you fail to understand is all the work that entailed behind the scenes to ensure you received your bags in a timely manner. This was in part due to the desperation of your needing the bags due to the "forecasted flooding" that never eventuated. Yes, we understand you're acting on the news reports of expected flooding and we have acted accordingly in that regard. Our team, and people outside of our team, have done everything in their power to get you the bags so you could prepare as best as possible.
In saying that, I would like to clear up some false accusations on your part and set the record straight as we don't take to false claims regarding our team members or customer service lightly. Please see below.
1. Your claim we accused you of stealing: This is categorically false. An email was sent to you requesting payment for the 400 extra bags you eventually received. The email had an invoice attached for those 400 bags requesting you do the right thing and pay for them. At that point in time, you still had the bags in your possession with no insight from you as to whether you wished to keep them or wished Pacific Packaging to organise a return. When you eventually replied to our email, it was during the Christmas closure period (27/12) in which you accused us of accusing you of "stealing". Nowhere in our email do we "accuse" you of stealing. This is false and slanderous. The email was simply requesting payment for the extra 400 bags if you so chose to keep them. If you do not wish to keep the extra bags, our team is only too happy to organise a return. If you have in fact used those bags, then you will need to pay for them.
2. Regarding the "extra or express" delivery you claim to have paid: Just so there's clarity, all our shipping is express. Whether it's StarTrack or TNT or any other carrier, the shipping is express. All the different carriers have their set pricing. We do not set the shipping costs, we only pass on what the carriers charge. If you paid a little more for a different carrier, that does not mean you paid for guaranteed "next day delivery". Please don't conflate the two. What you paid for is that particular carrier's fees and their specified ETAs. If that carrier specifies an ETA for the next day or in 2 days, then we pass this information onto our customers. This gives our customers an indication as to when they can expect their delivery. Again, this does not guarantee you will receive your items on those days, rather it is an estimation as the name suggests. In case you weren't aware, ETA stands for ESTIMATED TIME of ARRIVAL.
3. Your email claims we're "blaming" you for receiving the lost packages: Another false accusation. We have never blamed you for anything. It's one thing to address certain matters in our email but to simply fabricate issues is dishonest and deceitful on your part. You're in fact doing everything you're accusing us of. This is called projection. Nowhere in our email did we blame you for anything that's transpired with your 3 orders.
I will finish with this, we wholeheartedly reject your review and email. Our team has done everything right to help you in these unfortunate circumstances.
I bought a bale of twine
I bought a bale of twine, 750 metres of GP-240. The twine arrived fast, two days to my door. And the twine is tough stuff. If I use up 750 meters around the house I will buy more.
16 december 2025
Antwoord van Pacific Packaging Australia
Hi Murray, thanks for your great review of our twine and service. We're happy to hear the twine has worked well for you. We look forward to providing you with more great items when you're ready to order again.
Antwoord van Pacific Packaging Australia
Hi Ilze, thanks for your kind review. We're happy to hear your items were delivered quickly. Happy to provide you with great service also.
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