Pair Networks Reviews 1.134

In response to your request, I would tell you when best to contact me but then you would call on a different day at a different time.

Support representatives were very helpful every step of the way trying to figure out why emails were not getting to its intended recipients. All has been figured out in a timely fashion! Thank you and keep up the great work!

very prompt, helpful. actually answered beyond stock answers.

Job not completed. My problem was not solved.

Quick and accurate advice. Solved my problem easily.

Ivan customer service was very responsive to our email request for help

The support agent returned the information needed quickly and successfully

Prompt and detailed answers that can be understood

Pair support went above and beyond to assist.

Pair offers fast and thorough support - the best. Ramon

Forget customer service, it's more like customer torture and harassment.
I have been a customer for over 20 years and recently their service has become a nightmare. More than 20 hours to respond to an urgent request with a canned message that provides no solutions whatsover. Let alone the random fees and charges, and they will not hesitate to take your account, emails and sites hostage if you contest the charges.

I love this company. You can get a real live human American geek on the phone in under a five minute wait time. Super helpful and kind.

I learn that one of my historical websites (youcantouch) was, "at some point" deleted from your servers, without my authorization and without any forewarning.

This is profoundly unprofessional and disappointing. I am shocked that you have shown so little respect for the decades I have been a faithful and loyal Pair customer.

Not the answer I wanted, but it was fast and accurate with tips on how to work around my problem.

I wrote in with connectivity issues. The response postulated that it was because of heavy traffic or my IP address was blocked by Pair's security software. In fact, I checked later and the server had been rebooted; I was trying to connect around the downtime.

% uptime
08:18:20 up 8 days, 11:34, 1 user, load average: 2.90, 2.95, 3.17

While the response was polite and gave me info about the heavy traffic, I would've appreciated knowing that the server had been down.

Not a huge deal, but just letting you know I prefer complete information.

Very fast response. Accurate steps provided that made it easy to resolve the issue.

Not much to say. They are brilliant. I've been with Pair and PairNIC since 2000.
They always answer politely to any questions, even the stupid ones.
As I downgraded, they offered me a cheaper web hosting solution.
Happy customer here.