PAIR Mobile - Blanchardstown Reviews 84

Struggled to give even one star. Left in iPhone Pro 12 to replace battery in Blanchardstown - they damaged phone and screen display when inserting the battery, returned to them same day- they claimed screen was in need of repair (it was perfect and had absolutely no issues before they tried to insert new battery!).. but they replaced the screen under warranty - on hour journey home phone started to heat up on use - googled issue - it stated it was battery problem .. might take a few weeks for new battery to settle - I kept using it for a few weeks to see if it would settle but it kept over heating on use and charge. Eventually returned to them again- they tried to say there was water in phone and they dried it up and it was now working / charging fine without heating up (the phone was never near water so this could not be true !) - anyhow within five minutes of use it was still heating up again - I returned again and this time they tried to say the case magnet was an issue - it hadn’t been an issue for the last four -five years ! I don’t even believe they tried to check the battery properly. Very shoddy work and service. Would not recommend Pair to anyone ! I left with my over heating phone and will not darken their door again ! Avoid at all costs !!

Booked a battery replacement online for my son's iPhone, paid for it and followed the directions to go to the store with a copy of the email.

Got to the shop and told the salesperson i had booked a battery replacement for iphone XR online and showed him the email on my phone. He read the email a few times then started to take my phone (samsung) and try remove the cover. I told him that wasn't an iPhone and my son gave him the iPhone and he started the booking process, somehow ignoring that i already had done it online. It was like he didn't know anything about the online bit.

He then asked why we were changing the battery, not sure why that was relevant, and that it would be €45, even though he had just read the email that showed i already paid.

Eventually another salesperson came over and within a few seconds had the online bit sorted and he started booking the repair on their system. He handed the iPhone back to my son and said please enter the security code, which he did, to then say he wanted it entered on the tablet on the desk, that seemed to fixed to the table. Not sure why he handed him the phone if he wanted the code on the tablet, but anyway, my son told him the code and he then asked for the SIM PIN to which my son asked "Why do you need the SIM PIN for a battery repair" which he replied "to check settings" but my son asked again, why do you need pin to check settings, but i don't think he liked being asked questions like that, this will be covered later.

He may have been new to the job, which is understandable, and that part of the engagement was not the reason for the lost stars, it was the experience when we went back to collect the phone was the clincher.

When we went back to collect the phone he completed ghosted us, gagged they phone over and didn't say a word except for answering a question on how long was the warranty. Maybe he didn't like the challenges when booking the phone in, which were fair challenges in my mind, but i didn't see any reason for the unprofessional lack of communication when collecting the phone.

Battery replacement itself seems to be fine (only reason it's not 1 star) and i used the PA1R shop in Liffey Valley a good few times before it closed but will be really slow returning to this shop on the off chance the service is repeated. Other people in the shop with the other salesperson didn't have an issue so we must've been unlucky on the day.

Finally to summarise... Make sure when you hand in the phone following an online booking that you have it completely clear that you already paid, in case they don't see it on the email, and best accept the questions rather than challenging if they don't make sense otherwise they may not engage in any way when you collect it... Or just forget they online bit and do it in the shop

Brought my Iphone 14 pro max in to get a new charge port. Was told the price before I left and we agreed on it.

I came back and they doubled the price.

Got home... they broke my phone. it now turns itself on and off repeatedly and kills the battery doing so. The phone was perfectly fine. It just needed the charge port changed. Now its useless. and of course they will never take responsibility for this.

So I paid them to to break it for me.

My iPhone developed a mind of its own, at first blocking me from every day websites and eventually blocked my internet access. I went into PAIR in blanch not expecting a whole lot but the young guy Slav, there and then, took charge of my phone and within 10 minutes he had it working perfectly. I went to pay but he would not accept payment, what a service and what an absolute gentleman!

Blanchardstown store isn’t reliable.
I purchased a back camera protector for my phone at Pair and was told it came with a replacement guarantee if it broke. However, when I returned to the store to get it replaced, I was informed that the guarantee only covers the front screen protector — which I didn’t even buy. This was never explained at the time of purchase.
Unfortunately, I no longer trust this store and wouldn’t recommend it.

I went into pair had problem with my phone they fixed it within minutes two girls lovely love the shop

I had a problem with my phone , I went into Pair Blanchardstown today & they were able to fix it there & then. The young lady I dealt with was so helpful. I would highly recommend Pair

Honest, trust worthy and prompt quick service. Very pleasant customer service.

They are very friendly and nice to approach to help.

The staff member was very helpful and understanding and spent time sorting my problem without charge.
As a serior citizen, I am reliant on people to understand that I am not IT savvy and that is very much appreciated.

Repaired in 24 hours. No issues. When i forgot my receipt they had it emailed to me in 24 hours. Thanks

Excellent service thanks so much.

Nihad was an absolute legend and fixed my phone screen . Dundrum

Booked & paid online for screen repair in Blanchardstown branch. Told the guy on drop-off I had paid & also on pickup. I even showed him the receipt. Then, I bought a screen protector for €15 & when I went to pay by card, he tried to charge me again for the screen repair. This was no mistake & really awful behaviour!

Hi, The samsung calendar on my phone had disappeared and I coulden't find it there were other calenders there but I dident like them I don't know how the calender disapeared, but i had brought it to two other phone shops and they coulden't find it. At PAIR Mobile in Blanchardstown I met with a beautiful young girl called Raisson, and after about 10 to 15 mins of working on it she got it back for me and it is now on my desktop, thank you very much Raisson.XXX

I had an emergency and Slav looked after me. Excellent customer service and very much appreciated.👍

The service was very excellent I recommend this shop for everyone.

Raissa in Blanchardstown help sort out my water damage phone issue , incredible service,
Real 5 star 🌟🌟🌟🌟🌟
thank Peter