Palmmode Reviews 33

Surprised Customer

The order received did not match the description in any form or shape.

The return Warehouse address posted on Palm- Mode web page - No 10 Whitehorse Road, 79 Mount Barker Road, Stirling SA 5152 is an address in Adelaide Australia, not in UK.
This speaks volumes about this Web Site.

There was a complete reluctance by Customer Service Team to provide the following information, to where all items need to be returned to get your refund.

Contact Name: Wang Maoqin
Address: Lane 1177, Jianlan Road, Meixu Street, Yinzhou District,
City: Ningbo
Zip code: 315100
Province: Zhejiang
Country: China

Not what one needs when paying in advance for a product.

Surprised Customer

This is a complete sham!

They do not accept returns to the Netherlands, only to China. When you agree to send to China, they say that cannot guarantee receipt of the item. And they will only offer store credit.

They push you to accept store credit by gradually increasing the amount they are willing to offer and when you finally do accept, the email address with which you have been corresponding can suddenly not be found!

Avoid!!

Ordered a lampshade months ago - after 4 weeks without hearing anything I emailed for an update and received an AI sounding response saying it would be dispatched soon but to get back in touch if I hadn’t heard anything within 7 days.

I gave it two weeks before emailing again and got a near identical AI sounding response but this time saying to get in touch in 5 days if no shipping details had come through.

After 2 months I requested a refund which apparently wasn’t possible as item had left the facility… but again do get back in touch if you haven’t heard anything in 5 days. This pattern repeated a few more times until I got an ‘Address Not Found’ response from a final email.

I’m annoyed I was fooled by what appears to be a slick website - an absolute scam. Avoid at all costs.

I ordered a jumper , the product I received looks totally different than on the picture. It is supposed to be oversized, it is a tightly fitted one. Tried to get a return form to return the item as it to small. After sending 4 emails they still have not sent me the form. Even though the website says you can return they do not accept it.
Do not buy from this company !

The worst customer service you can experience. Scammers, they take your money for items that they dont even have and simply doesn’t want to return you money and stop answering on your emails.

This is a scam company. They shipped from China not UK so that China is the apparent return location at buyer's expense. The quality of the product is utterly dreadful and not as advertised. Cheap shoddy replicates of the images in the advertisement. AVOID. Furthermore, in my returns dispute email exchange suddenly my emails are receiving failed delivery notifications. How convenient. This company should be reported to the ombudsman and shut down. I will be investigating how to do this.

POZOR POZOR ŠMEJDI A PODVODNÍCI!!!DOPOSUD JSEM NEDOSTAL ZBOŽÍ ŘÁDNĚ ZAPLACENÉ

Excellent team communication and delivery. I couldn't be happier with this acquisition!

Sono stata truffata da questa azienda
Si sono prelevati i soldi dal conto ,dicendomi che non avevano ricevuto l'ordine. Ho aspettato e li ho contattati ripetutamente, nella speranza che mi arrivassero le scarpe.
Il 9 Maggio 2026 è avvenuto l'ordine e contabilizzati il 12 Maggio 2026
Ho il num fattura, ma oramai non rispondono più. Lo hanno fatto solo una volta chiedendomi il num traccking che, ovviamente, non mi è mai arrivato
Spero che qualcuno mi aiuti in questo
Ho messo 1 stella ma è -1 , meno di zero. Ladri!

Everything about the experience was exceptional. The shipping was very quick and the product's features were exactly the same as those listed in the online advertisement.

I ordered a hoodie, but I received a completely different product.
Customer support was disappointing and the quality was not as expected.

Very nice and good experience, Quality of the shirts are awesome. I am fully satisfied. Thank you 😊

Wao. That is an amazing quality of stuff.
Deliver on time and full support with the order. thank you very much

I bought the sculpted polo and it fits great. Just ordered few more items for the summer.

Superb items and Good quality products, will buy again next time.

I recently bought a dress for my wife birthday gift from PalmMode and had a positive experience overall. The process was straightforward, communication was clear, and the service/product met my expectations. I appreciated the attention to detail and the overall user experience. Delivery/support was smooth, and everything worked as expected.

There is always room for improvement with any business, but based on my experience, I would consider using PalmMode again and would recommend others to check them out for themselves.

If your experience was mixed or negative, I can write a balanced and authentic review too.

Great clothes! Will order again soon

I have just received my Adele bodywarmer!! The quality is perfect compared to the price. When I had questions, the customer service assisted me very well. Thanks again!

Bought a tote bag 3 days ago, it’s already dispatched.. service department guide with great instructions. Would love to buy again.

I’ve shopped from this store a few times now, and each experience has been consistently positive. The clothes are true to the descriptions, fit well, and the quality is solid for the price. Shipping is timely, and customer service is responsive whenever I’ve had questions. I appreciate the straightforward shopping experience and would recommend this store to anyone looking for reliable everyday wear.