Panek Reviews 

Stay away, rented a car from Gdansk airport and got a crash car without any notice in contract. I tok pictures and movies and reported it to panek. Had to call and send in pictures and videos. After manny days I finally got an answer, and they gave up fighting with me. Returned my deposits before time. Not a good company and remember to take pictures and videos on pickup and again when you deliver the car.

The worst rental car company & customer service @Gdansk Airport. They have informed us of the car cancellation upon car collection only. Manager didn’t even bother to offer the replacement car.
Not trustworthy company.

NIE POLECAM,
Byłem stałym klientem Panek w Warszawie, ale po ostatnim doświadczeniu na pewno już nie skorzystam. Płacąc za auto premium z maksymalną ochroną, która jest dodatkowo płatna, oczekują od klienta, aby ten dodatkowo zapłacił 150 złotych za umycie auta na koniec. To nie wszystko. Otwierasz samochód, a tu, ku zdziwieniu, auto jest strasznie brudne, z lepiącymi plamami na desce rozdzielczej! Zdecydowanie nie polecam i już nigdy nie skorzystam z Panek w Warszawie. A pani z biura - bez komentarza!

On arrival I was informed that I have to take another insurance because my driving license is issued in UK. I already had an insurance taken out during the booking process. The new insurance offered by the car rental office was €250 for 5 days. The person working there mentioned that what did I expect when I rented the car “so cheap”. The original booking fee was £180 with the insurance. I was then offered a discount of €50 for the insurance. This made me think that this is just another way of boosting the price for renting a car. The person at the desk wasn’t helpful at all. I ended up cancelling the whole reservation

Betrüger!! Am Flughafen Wien in Fischamed ist das Büro leer aber Vertrag abschleißen und Geldabziehen können Sie!! alles wird jetzt bei der Polizei gemeldet!

Do not use! They will try to con you out of €240 fee for a £5 document that you do not need to legally drive in Latvia. They do not care, they just want your money. Left a young family at the curb at 1am telling us to get a taxi, whilst they sped away in a Polish car. Booking via booking.com shows no requirements for IDP. The owner is just there to steal money. No proof or document explaining the €240 charge as it will go as a nice fake charge.

They will rely that it is in their terms and conditions, but their confirmation email mentions nothing of it. The government websites also show no need for an IDP.

Very happy I walked away from this scam. After doing some research in Latvia, they will charge for anything that is not 100% perfect on the vehicle when you return it (another scam). They have a reputation and are known of by both local Latvian rental companies and most importantly, the Latvian authorities who are investigating their practices for damaging tourism, links to criminal activity (money laundering, rental cars are tracked, and magically stolen = another charge for you, Panek get a new car and more money, vehicles being tracked down and damaged = another charge for you) and breaches of GDPR and more.

Avoid! I travel and rent card regularly, the experience with Panek was awful. They tried to get the money off for alleged damages. Very dodgy! The customer service as bad! Please avoid, save yourself money and stress.

Hidden charges and poor service! Supposedly a cheap car rentals, in reality midrange prices for very poor service. The extra charges significantly exceeded costs of other much better rentals! “Late collection” - despite collecting the car exactly on time at the specific contracted time, “highway fee not included” – had to start the trip by stopping at the nearest petrol pump and purchasing a highway ticket; “cleaning fee” charged from the deposit, enormously high for a car that was used just by me and kept in a very good condition. I am not going to use this car rental ever again.
(I have my doubts about the 5-star reviews on Internet. Even if they did not charge all the extra fees, this is hardly a 5-start service. There seems to be largely 5-star or 1-star reviews, and my own experience certainly fits the latter.)

I have booked a car from "panek" over "ryanair" iOS Application which delegate it to "rentalcars.com". It was for 3 days only but cost was over 100Euros so It is not so cheap... Everywhere was information that I will be able to cancel it free. When I have arrived in the airport and visit "panek" they rejected me because I am Ukrainian. I have tried explain that I have residence of Spain and show them my Spanish driver license with my plaster card of Spain residence but they have rejected... They explain me that I will get all my money since rejection was by only their pedantic to absence of special international driving license, and explained that another car rent companies there is NOT the same rule. So I counted on ability to return my money. But after a while I have gotten a lot of rejections from all of them(from ryanair and from panek so all of them point on rentalcars.com...) BUT!!!! There is not information nowhere that in case something will went wrong they will not return money and will resist to do that.
SO FOR ME IT IS SOME INCIDENT WHICH I WILL CHARACTERISE AS RASISM. I have arrived to celebrate happy birthday of my God children(my relatives who are refugee from Ukraine), that money I could spend on them but I could not.

Strongly do not recommend to rent from Panek Lithuania. They have charged me 50 Eur after almost a month because the car was not clean, although I have cleaned it and used car wash. When asked for car pictures from them to prove that car was not clean, they replied that the pictures will cost additional 50 Eur. to send to me. So you see my point, not very honest business.

Trods kontrakt kom ingen bil og ved tlf kontakt lovede Panek bil en time senere, hvilket heller ikke blev overholdt. Ved tredje forsøg benægtede Panek, at der overhovedet var aftale! Så hvis du vil være sikker, så drop Panek