Parcelright Reviews 148

Customer care rep, Jeanette, was wonderfully helpful in the whole process. I really appreciated how clearly she explained updates with my parcel, and the next steps I needed to take. Amazing, smooth experience! Thank you again for your thoughtful customer service, Jeanette!

Angelica Canete was extremely helpful at assisting me with a mistake I had made on my parcel, she was very lovely to talk with, thankyou Angel!

I was experiencing difficulties with my recent delivery, maybe driver coukdnt find a parking to drop my parcel, attempted twice.. I was able to contact DAI's customer service and Scott was very helpful on my enquiry, full of knowledge and willing to sort out issues on time and he even followed up my delivery. Item was even delivered to on Saturday morning at last. Scott performance was beyond expectations. Im very impressed and his service is much appreciated 👏. Thank you Scott. Well done. Regards, RE

When my parcel from the US was to be delivered, I received a note to explain that it could not be left There being no safe place. Unfortunately the deliverer from Dai post had not seen the secure parcel box at the entrance to my apartment block. I immediately telephoned the company.
I recieved further communication from Scott Jala to sort the issue and 2 days later, a Sunday, my parcel was delivered; very good efficient and effective service to rectify the delivery delay; well done Scott Jala.

On enquiring when a parcel would be delivered in Western Australia, Scot Jala replied by return e mail with all the available details and followed through until the parcel was delivered.

Scott , was very helpful and professional.
Emails were responsive and informative.
Thank you Scott,
Cheers,
Dallas

Good communicative and responsive staff

Excellent customer service. Scott was very helpful in ensuring my parcel made it through customs without delay.

This service has been a great help in dealing with my parcels should they be held up by border security for some reason.

I had an issue with a parcel of mine being sent to the wrong address because of an error made at one of the mail centers/freight forwarding facilities it passed through. Scott from Parcelright was able to find out for me that it was indeed addressed correctly, but was on it's way to the wrong delivery center for some reason. He then sent this delivery center a request for a redirect and kept me up to date with its progress right up until it was loaded onto the courier van at my local delivery depot, ready for its final journey to me.
Thank you for your professional service Scott.

Scott was great to deal with .. the process was easy and he kept me informed during the whole process.. can’t fault him .. great job .. 👏🏻

I had an issue with the delivery address & this was rectified in a very timely manor resulting in correct recipt of my item

Great service

Absolute donkeys… incompetence seems to be a prerequisite ..#Raj. …if there is not enough deliveries for your area, they will push your delivery back! then lie and promise we will deliver tomorrow.. I had this for the last 7 days and counting..

Customer service wants to tell me about their drivers having a reason to deliver to my area .. Lady I don’t understand.. how about the reason that I am waiting for my delivery!!!!

Parcel reached Sydney 6 days back was out for delivery 2 days back and not yet received item
Terrible

Parcelright promptly informed me of the steps to import my parcel at every stage along the way, and I was glad to avail myself of their services.

Great experience with this delivery company! Communication was fast, clear, and very helpful from start to finish. They kept me updated and made the whole process smooth and stress-free. Highly recommend their service!

Our parcel was randomly stopped and we were asked to provide information. Scott Jala contacted my Daughter in Australia and us in the UK and kept in contact until everything was successfully resolved. Really great customer care and a great ambassador for the company. Well done Scott. Thank you.

Scott was very helpful in explaining how to read my address to the delivery driver and on the 3rd attempt they finally delivered the parcel.

I forgot to change my delivery address, and Scott ensured my package arrived at the correct address before it was sent back overseas. He was responsive, kind, and professional. Thanks so much, Scott! I hope to use your services again. :)